I thought I'd share my experience. . I literally read every single post in this thread (some 120+ pages at the time) and decided the PnP was the unit for me.
I purchased the unit in person from a headshop in NYC. No refunds or exchanges the moment you walk out the door.
About 2 weeks after, I had my PnP in the breast pocket of a jacket and when putting it on, the PnP flew out of my jacket and slammed onto a concrete sidewalk. Aside from the power button popping off, the device worked just fine after this. I was impressed.
Later that week in removing the 14mm mouth piece I cracked the sleeve as so many others have described in this thread. Vaporblunt customer service replied very quickly that the warranty doesn't cover this. They clearly outsource this customer service to somewhere outside of the US. The way the emails were written and the usage of names was just so obvious.
Anyhoo, bummer...I actually think the plastic quality is really good. The problem is that the temperature fluctuations between 400F+ and room temperature clearly make the plastic, especially the sleeve, extremely brittle. Obviously chrome or stainless steel would get way too hot, but a better material is a must or they will continue to lose customers. Especially when people are paying $200 for this thing.
A week later I got the dreaded flashing red lights. It would not heat up nor work. Contacted customer service again. They issued an RMA for me, and I sent the unit to somewhere in California.
Within 48 hours of them receiving the unit they emailed me that the unit was faulty and a replacement would be sent. I got it back in the mail and very pleased.
The whole return process took a total of 10 business days from the day I shipped it back. This was this past week by the way, so the company is definitely not totally MIA.
The messages in this thread were far less encouraging, however my actual experience in dealing with customer service was quite pleasant and I was more than satisfied with a brand new replacement.
All the flaws aside, this thing still blows the competition away.