Discontinued Pax Vaporizer by Ploom

[BTBAM]

Yeah I got a ploom two. First thing I did after using my first pod was empty it and fill it up with some green. Didn't really work, no vapor production. I think it's because it doesn't get hot enough. bummer.

 

[Teedub]

My PAX milking this tube!

That's a sweet tube, im confused by it though haha

 

[Deadshort480]

That's a sweet tube, im confused by it though haha

Confused how, sir?

 

[Teedub]

On a third look now I get it, I see it returns through the tube over to the top section, I couldnt see it cycling.

very sexy looking, bubbles beautifully!

 

[Monkey1980]

What is that?

Funny, I thought the same thing... and I've heard of most things. Flammable hemp oil??



Just got a Ploom Pax in black this week! Super product, loving it so far. Good draw, though a little slow... which I assume is by design.

Also, having trouble with the mouthpiece, as it is super sensitive once you disengage it. I couldn't get it to lock-on for like an hour... thought it was broken. Finally found a solution online... doh.

 

[2 Paces]

Funny, I thought the same thing... and I've heard of most things. Flammable hemp oil??

Did you read his response? It's a glass vapor bat. Cool looking little vape, so I ordered one. Supposedly it should show up in today's mail.

 

[Caudx]

Hi - After 8 months of no problems with my Pax suddenly after the usual careful clean the heating temperature adjustment light under the mouthpiece is not lighting up. As well, after switching the Pax on only a red light flashes continuously and the Pax does not heat up at all. If I put the pax on charge the light changes from flashing red to flashing green.
Any suggestions what the proble might be and if it can be fixed?
Cheers.....

Modnote: Merged into correct thread.

 

[CarlosSpiceyWeiner]

Hi - After 8 months of no problems with my Pax suddenly after the usual careful clean the heating temperature adjustment light under the mouthpiece is not lighting up. As well, after switching the Pax on only a red light flashes continuously and the Pax does not heat up at all. If I put the pax on charge the light changes from flashing red to flashing green.
Any suggestions what the proble might be and if it can be fixed?
Cheers.....

You are going to have to contact Ploom and get a replacement.
Unfortunately there isn't a fix for it.

 

[Caudx]

You are going to have to contact Ploom and get a replacement.
Unfortunately there isn't a fix for it.

Hey it doesnt sound good - I have contacted Ploom and here is their reply

"
Thanks for following up with me. I hate to be the bearer of bad news, but we actually are unable to provide warranty services overseas. Ploom only sells and operates in the US and Canada, and as such our warranty is serviceable only in these regions: http://www.ploom.com/warranty-exclusions-and-limitations-advisory
One thing you might try to restore functionality of your Pax is to allow it to sit in a bag of uncooked rice for a couple days. Often, the blinking green light you mention seeing is the result of moisture getting into the electronics, and the rice might help dehydrate your unit enough to restore it.
Alternatively, if you happened to purchase on ebay or something like that, I wouldn't hesitate to contact the seller in regards to a refund. As you can see on our warranty page, ebay sellers do not come with valid warranty coverage either, and ebay can assist you in obtaining a refund since the sale is essentially fraud."

After eight months I dont think I will be chasing up the Ebay seller - not their problem as the Pax was received brand new in the original packaging - the only issue would be the claim there was a 10 year waranty by Ploom by the seller - they probably believed there was as well......

So to all you potential international buyers out there think again about buying a Pax - if you are like me ( here in New Zealand) and wanted to be at the head of vape technology be aware that you are on your own if anything goes wrong with your device. The issues I have had (and also read about with other Pax owners) regards reliability makes me think I should be looking at an Arizer Solo as a replacement for what is now a $300+ ornament..........

Any other thoughts out there?????

 

[martingale]

New Pax user here. Have had the device for more than a month now. Some observations:

• It is a stealth device. I have used this everywhere from the movie theater to local watering hole. Do note, when i use it in such public places, i pack the oven (maybe) 1/3 of the way full.
• Hard to figure out. It took me a week to figure out how to use the device to its potential, i.e. packing the oven as full as possible. This however creates smell issues as it can produce thick clouds of vapor.
  
• I still feel like the airflow is restricted, although there is nothing that is obstructing the airway.
  
• The battery lasts me all day, but i never really set it to red, nor do i pack it (full) more than 3 times in a day.

I bought three of them from this crazy gas station that had about every single vaporizer, vape pen, e cig, you could think of. Somewhere off I 76 in Colorado. Paid $190 each and resold 2 of them for $440! $570 - $440 = $130 for my Pax. So to me, it is a bargain.

However, i would be kinda sad if i paid $250 (or even $220) for it knowing what i know now. I will likely keep it as a travel back up when the Ascent is finally released.

3.5/5 stars for the Pax.

 

[OregonStoner]

After eight months I dont think I will be chasing up the Ebay seller - not their problem as the Pax was received brand new in the original packaging - the only issue would be the claim there was a 10 year waranty by Ploom by the seller - they probably believed there was as well......



Any other thoughts out there?????

If the seller is still dealing on Ebay, why not try and get a replacement or refund? I think Ploom has a very valid point that the sale could be considered as fraud (by Ebay), and if the seller is still doing business on Ebay, they could be forced to refund or replace your Pax unit or face account suspensions or restrictions. Be sure to include the email Ploom sent you if you have to file a claim with Ebay. It IS their (the sellers) problem if they offered you a manufacturers warranty without being authorized to do so.

I would have to guess that you did not send off $300 dollars to a low rated, low volume seller. I would actually feel opportunistic that they would be still dealing on Ebay and would not want a claim against them. IMHO

If not..

You could send the unit to a friend in the US or Canada and have them attempt to claim warranty service. Not the most honest approach, but facing a $300 loss (after failing with a claim to Ebay) would make me consider attempting this...

Or..

Try the rice idea. Ploom may be right about the issue being moisture in the unit and this could fix the unit. Hell, if all other avenues fail, take the unit apart yourself and see if you stumble upon a fix (last resort)!

 

[Caudx]

If the seller is still dealing on Ebay, why not try and get a replacement or refund? I think Ploom has a very valid point that the sale could be considered as fraud (by Ebay), and if the seller is still doing business on Ebay, they could be forced to refund or replace your Pax unit or face account suspensions or restrictions. Be sure to include the email Ploom sent you if you have to file a claim with Ebay. It IS their (the sellers) problem if they offered you a manufacturers warranty without being authorized to do so.

I would have to guess that you did not send off $300 dollars to a low rated, low volume seller. I would actually feel opportunistic that they would be still dealing on Ebay and would not want a claim against them. IMHO

If not..

You could send the unit to a friend in the US or Canada and have them attempt to claim warranty service. Not the most honest approach, but facing a $300 loss (after failing with a claim to Ebay) would make me consider attempting this...

Or..

Try the rice idea. Ploom may be right about the issue being moisture in the unit and this could fix the unit. Hell, if all other avenues fail, take the unit apart yourself and see if you stumble upon a fix (last resort)!

Hey thanks for the interest - I did actually buy from a low volume seller as they were able to offer reasonable shipping rates compared with many of the shipping rip offs out there. I think the seller was maybe not aware of the limitations of the warranty so there was no deliberate attempt to cover this up. If that is the case then maybe Ploom should do more to discredit all the other Pax sellers out there selling internationally and claiming a 10 year warranty with their product???

This incident has been very annoying as I have been fastidious about looking after the Pax and it has certainly been nowhere near any water so I am not holding out much hope for a revival by burying it in a bag of rice..... To be fair I have got the Pax buried in rice at present but after a day there has been no change at all.

Maybe as you say I need to find someone in the US/Canada that could get to assist with a warranty claim but it does seem a bit devious - Still $300 is quite a lot for an ornament and a sad story to go with it.......

Cheers.

 

[JoeKickass]

Maybe as you say I need to find someone in the US/Canada that could get to assist with a warranty claim but it does seem a bit devious - Still $300 is quite a lot for an ornament and a sad story to go with it.......

Hey friend don't think about it like that. Look, Ploom created a product that they felt was good enough to stand up to the test of time and I personally agree with them. It's a nice piece of kit, when it works. But a large part of that $250 price (almost $190 if that $60 alibaba pax is to be trusted) is paying towards warranty replacements for 10 years. The reason they don't want to do international is because that raises the price of shipping and messes up their business calculations. If you pay someone $30 (or more) to forward you the Pax then you are essentially eating that extra shipping cost (and then some) just to respect Ploom's business model. They should be thanking you!

 

[pakalolo]

I still feel like the airflow is restricted, although there is nothing that is obstructing the airway.

Have you examined the air path? There absolutely is something obstructing the airway. Air flows in through the seam around the oven lid and then passes through the tiny (and I mean tiny) scallops in the edges of the metal plate they call a "screen". The airflow is restricted by design.

 

[dankmatter]

Hey thanks for the interest - I did actually buy from a low volume seller as they were able to offer reasonable shipping rates compared with many of the shipping rip offs out there. I think the seller was maybe not aware of the limitations of the warranty so there was no deliberate attempt to cover this up. If that is the case then maybe Ploom should do more to discredit all the other Pax sellers out there selling internationally and claiming a 10 year warranty with their product???

This incident has been very annoying as I have been fastidious about looking after the Pax and it has certainly been nowhere near any water so I am not holding out much hope for a revival by burying it in a bag of rice..... To be fair I have got the Pax buried in rice at present but after a day there has been no change at all.

Maybe as you say I need to find someone in the US/Canada that could get to assist with a warranty claim but it does seem a bit devious - Still $300 is quite a lot for an ornament and a sad story to go with it.......

Cheers.

If you've given them the serial number on your Pax, you're out of luck as far as warranty options go. I made that mistake when I didn't know Ploom doesn't cover units purchased on ebay.

 

[Caudx]

Thanks - The serial number was not mentioned during the discussion with Ploom.

 

[TheTurtleClub]

Does your screen stay where it's supposed to?

edit: here you go.

The indents on the sides must be for something.

The indents on the side help air pass around m the "screen".

 

[Caudx]

Hey friend don't think about it like that. Look, Ploom created a product that they felt was good enough to stand up to the test of time and I personally agree with them. It's a nice piece of kit, when it works. But a large part of that $250 price (almost $190 if that $60 alibaba pax is to be trusted) is paying towards warranty replacements for 10 years. The reason they don't want to do international is because that raises the price of shipping and messes up their business calculations. If you pay someone $30 (or more) to forward you the Pax then you are essentially eating that extra shipping cost (and then some) just to respect Ploom's business model. They should be thanking you!

Thanks for your thoughts - No doubt the Pax is a great device when it is working - sadly it seems many of them aren't....

 

[LaoTzu74747]

Hi people, i am having some trouble cleaning my pax. When i put the pipe cleaner in the stainless steel vapor tube to push the oven out, the oven doesn't come out. What should i do ? I think the hole underneath the oven is clogged up pretty bad, anyone have any tips? I am not getting any vapor at all.

 

[Reflections]

Try poking it out with a wooden shish kabob stick.

 

[kevinnphamm]

Hey it doesnt sound good - I have contacted Ploom and here is their reply

"
Thanks for following up with me. I hate to be the bearer of bad news, but we actually are unable to provide warranty services overseas. Ploom only sells and operates in the US and Canada, and as such our warranty is serviceable only in these regions: http://www.ploom.com/warranty-exclusions-and-limitations-advisory
One thing you might try to restore functionality of your Pax is to allow it to sit in a bag of uncooked rice for a couple days. Often, the blinking green light you mention seeing is the result of moisture getting into the electronics, and the rice might help dehydrate your unit enough to restore it.
Alternatively, if you happened to purchase on ebay or something like that, I wouldn't hesitate to contact the seller in regards to a refund. As you can see on our warranty page, ebay sellers do not come with valid warranty coverage either, and ebay can assist you in obtaining a refund since the sale is essentially fraud."

After eight months I dont think I will be chasing up the Ebay seller - not their problem as the Pax was received brand new in the original packaging - the only issue would be the claim there was a 10 year waranty by Ploom by the seller - they probably believed there was as well......

So to all you potential international buyers out there think again about buying a Pax - if you are like me ( here in New Zealand) and wanted to be at the head of vape technology be aware that you are on your own if anything goes wrong with your device. The issues I have had (and also read about with other Pax owners) regards reliability makes me think I should be looking at an Arizer Solo as a replacement for what is now a $300+ ornament..........

Any other thoughts out there?????

You could always ship it to a friend stateside and have them take care of the warranty for you and have them ship it back?

Or open it up and gently use a hair dryer on the lowest setting from about a foot away and try to dry it out.

 

[LaoTzu74747]

Try poking it out with a wooden shish kabob stick.

I took what would be equal to a metal shish kabob stick and pushed with ALL my force and the screen wouldn't come out!!


Edit: It finally came out!! Holy shit i thought i was gonna break it i was pushing on it for like 5 minuites

 

[Caudx]

You could always ship it to a friend stateside and have them take care of the warranty for you and have them ship it back?

Or open it up and gently use a hair dryer on the lowest setting from about a foot away and try to dry it out.

Thanks for the advice - Leaving the Pax in a bag of rice doesn't seem to have achieved much so will try the blow dryer next.

 

[Bonehead]

Has anyone used a regular brass screen? Works great for me and unit easier to draw from and doesn't get as hot.

 

[Belgianvapor]

maybe its old news but has any one seen this?

Whats all this about?
Any of the battery pro's here on FC got time to tell us a) we need to worry or b) this is bullshit