Smknbud
Well-Known Member
My first round went smooth. I got the reply that they received my unit and that in 72 hours or so I would get a yes/no on replacement. I got the 'yes' and the replacement shipped.Question for those who had to return their MiniVAP to Vapor Nation: how long after receiving your unit did it take for them to decide it was (or wasn't) faulty?
This second time around they are playing with my patience,Vapornation that is, and not in a good way. My first phone call I talked to a customer service rep that said it appeared they were ready to send me a replacement gold unit. I asked him if it was from the newest batch and he did not know. I asked to talk to Kyle.....long story short, he said he would send him an email and would get back to me shortly. I have called multiple times since and have asked to speak to Kyle, who's been busy every time, which is fine by me, but has not followed-up on voice mails left. He (Kyle) seems to be the only one there knowing what's up with what with regards to the MV. I have also requested what's up with my replacement with emails to customer support which have also been unanswered. They got my unit back on 1/7/15.
Two polar opposite experiences from me. I preferred the first go around by a long shot.