The switch is a 12mm 2 post momentary 36v 2a dc .
Mine failed too, it's easy to fix.
I found a replacement on Amazon
Urtone ur123 stainless steel.
Never had any help from RBT.
Hey folks... My name is Ryan and I am the new Customer Care Manager here at RBT. We apologize Cole has been slow to respond to customer service issues over the past few months with his course load as a senior intensifying and then the delay / shipping of Mi3 landing right during finals. Cole has now accepted and started a Real job in the political arena (Congrats Cole!). Over the next few weeks Cole will be working to ship the remaining approximately 70 Mi3's from the first batch as well as shipping on Mondays. This will bring the shipping of the www and PayPal up to around 10/15/2019.
I have done an audit of the www orders and found several that did not ship. Several orders might have been overlooked and some stalled waiting on International shipping. Some orders did not get fully completed which caused shipping notification to not send. Apologies for the small issues but we are all human and I think Cole did a great job getting over 200 Mi3s out!
By the end of next week we will work to help anyone that ordered a Mi3 up to the 10/15 date to see what the issue is. The combination of www and Paypal orders has been confusing. The communication has been lacking and many are agitated and I do appreciate and understand the frustration so I promise you as always since Zion... its a shit show but everyone will get either a unit or a refund... just asking for patience and respect in the process.
For orders after 10/15 the next shipment of Mi3 from the factory is planned to happen next week. This can be a 2 - 4 week ship time to RBT depending on customs and FDA clearance. This puts the next delivery of Mi3 toward the end of the month. I am working hard to try and make it happen by 4/20 but that would be pretty miraculous. This means the remaining 75 preorders should be shipping sometime around 3/1.
I have released the Seed, Zap Cap and Zip Zap to production and now have time to devote to customer service and give the care and attention it has always deserved... I told
@pakalolo I am getting the old gang back together and plan to have fun like the early days of Zion.
If anyone has any issues (I have buttons on hand I can ship out to folks... strange and troublesome as I have only seen 2-3 Milaana buttons ever fail so I will advice manufacturing to test the current batch being assembled)...
Please email me at
ryan@rastabuddhatao.com with any concerns or catch me on IG... we are working on a warranty (with trouble shooting), customer service and advanced notice list (no more pre-orders
The next month or two of transition will be rocky but if we all work together I promise all will be served.
... and a big fucking happy 4/2020 all you vapor freaks!