I was a little surprised that those were your chosen shortcomings and yet ignored all the other functions built into the Reload. It's very much more than a herb storage pot - a debowler/avb store, a screwdriver, a screen placement tool, a tamper, two different ways to use as a heat sink and cap remover, while being designed as portable too. I'm not sure you'll find much else that does all that and you can stick yer fingers in.
It sounds to me like you've bought the wrong thing for what you were after, surely just a suitable airtight jar would have done what you wanted?
If pinching weed with two fingers was such an important thing (which is fine, no issue with that), why did you not consider this before buying?
I'd judge that considering the consistently high opinion the vast majority of users have for it, maybe it's not the product that's so bad, but it's fair appraisal by yourself?