Discontinued Indica Vaporizer

[marblesmike]

Hey guys. I've had issues with my indica, but it is completely broken. i had my indica for 3 days and now it won't heat up. i emailed the company and i even pm'd someone from indica here, and i have yet to hear anything. i feel like i'm getting scammed out of $200. it is even more depressing considering how it seems everyone talks about their great customer service, and how they sent new ones "right away." i'm trying to contact them and figure out whats wrong, but i'm getting no replies and no help.

Same here man in regards to the broken vape and customer service. I sent a PM a few days ago and haven't heard anything, and the people at the customer service number have yet to call me back after 3 calls almost two weeks ago.

 

[FatSaxy]

all i hear is that they have great customer service, but how the hell is this good customer service. i really wanted this product when i did my research on it, but now i wish i didn't buy it at all. i would be $200 richer and i wouldn't have gotten bent over and fucked by them. i should have just bought a solo or something. i even really liked the product for the 3 days it did work, but this whole experience just trying to contact them makes me just want to give up and never give them the light of day. i do apologize for my aggravated tone i just can't help it anymore. i'm not too keen on losing $200.

 

[queefermadness]

Its disappointing their customer service (outside of when mike gets involved) seems to be pretty bad.

If your trying to build a loyal customer base, provisions should be made before you leave the country.

 

[FatSaxy]

i just called and they said i would get a call from customer service (yeah right). And who is this mike person? i want to pm him. i pm'd someone on this forum. it was the guy that always is helping people on here, and yet i haven't gotten a reply from him either. if they won't do their job and help their customers then i have no inclination to be a good customer.

 

[marblesmike]

i just called and they said i would get a call from customer service (yeah right). And who is this mike person? i want to pm him. i pm'd someone on this forum. it was the guy that always is helping people on here, and yet i haven't gotten a reply from him either. if they won't do their job and help their customers then i have no inclination to be a good customer.

Same thing with their number. I sent a PM to Mike on Tuesday with no response yet. I think his handle is Indica Vaporizer on here. People here said he's in Europe at a trade show, so I'm trying to be patient.

 

[FatSaxy]

well then you are a better person than me. i try to be patient but i just get annoyed at the thought of a company sending out broken products and not doing anything to fix that.....i mean if they sell me something for $200 it better work. i wish i could be more patient....

 

[queefermadness]

Even if your out of the country, how hard is it to pick up your smart phone and check up on one of the bigger threads regarding your product once a day?

 

[Shit Snacks]

Hey guys. I've had issues with my indica, but it is completely broken. i had my indica for 3 days and now it won't heat up. i emailed the company and i even pm'd someone from indica here, and i have yet to hear anything. i feel like i'm getting scammed out of $200. it is even more depressing considering how it seems everyone talks about their great customer service, and how they sent new ones "right away." i'm trying to contact them and figure out whats wrong, but i'm getting no replies and no help.

Referring to it as a scam seems a little inflammatory to me, but from the sounds of it you haven't been waiting that long? I know it can be frustrating, especially if its your only vape, but like I said they only just pinpointed the QC issue, so I would presume they are making sure they can replace all defective units with assuredly fully functioning ones. It is worth the wait for that assurance of a perfect unit in my opinion (at least that's what I tell myself?) and I fully trust in Mike to satisfy us, especially since i had one of the early production units and I know just how awesome this little guy can be when there are no flaws. Worse comes to worse, you will not be out 200, they will absolutely offer you a refund instead of a replacement if you don't have the patience to deal with a startup. I feel that patience pays off in spades with the indica though...

 

[stickstones]

Sit tight. If you guys get fucked you will be the first ones.

 

[FatSaxy]

my reaction probably was a little inflammatory, but i do expect to get a working product from a company. now i understand that it happens, but i do not like being out $200 especially as a broke college student (it took me a very long time to save the money). And i want to sit tight because i really do like the product, but people saying that they have been waiting for two weeks doesn't seem to boost my confidence....
and i do apologize i really don't mean to come off as an ass if i am. i guess i'm just an impatient consumer :/

 

[HappySam]

Hi,

I've owned an Indica for over a month now. For the most part I love the device, but I'm having two issues:

1. I seem to get under an hour of non-stop battery life from the fully charged device, which I understand is much shorter than it is supposed to last.

2. When I am using the device, it automatically shuts off after only a few minutes of use. I read that the device turns off automatically after a while if it is not being used, but this occurs even if I am changing the temperatures frequently. For example, I might change a fully charged indica from green to purple, and it shuts off right after. When I am in the middle of a session, having it suddenly turn off on me and subsequently having to heat it back up is a hassle.

Please get back to me so this issue can be taken care of. I sent this message through email as well, but it seems you check this forum often so I'll try posting here. Overall, besides these two problems, I think that the Indica is a great product. I'm hoping this issue gets resolved quickly!

 

[FatSaxy]

Hey guys. Well I just got a PM from Michael saying he would replace my indica. And I really just want to apologize. Now that everything is getting fixed I realized I was being an ass. I guess when it comes to that much money ($200 is a lot of money to me) I get crazy and impatient. And I mostly want to apologize to Michael. Even if he never saw anything I posted here I still feel bad about everything I said, and I also have to thank him to replying to me and helping me out.

 

[Indica Vaporizer]

Hey FC,

This past week, I have been at a trade show with my Operations officer as well as key management both to focus on future QC matters and address the current problems you all have been addressing in the past several pages.

Clearly, the future of Indica depends on the credibility and the quality of the product. We have found that several unforeseen issues had that can easily be reversed. These are the ones effecting the smell and the heater shutoff.

First, the smell. We found the the insulation blanket on the Indica chimney had been put on backward on multiple units during production. The tape of the this back side of this blanket, which is NON toxic, melts @ 200c. Unfortunately, when in contact with the chimney, the tape would reach above the melting temperature on the red setting and cause the fumes to fill the body of the Indica. Additionally, there was a 3 thousandths of an inch gap around the air tube near the mouth piece. This area was an escape route for these fumes and combined with your vapor.

The second a loose solder to the heater has been found to wear thin over multiple uses.

I have determined that all product in inventory in my US warehouse will be reworked next week. NON will shipped out until this process is accomplished. All new product coming from the China factory will be checked and rechecked as well.

If you have an odor issue or heater failure your product, I will be immediately replaced this item as soon as our rework is completed .

Now regarding the response to the customer service call center. I'm adding a second tier that will address the technical issues. If I personally am not available, I will have a team you are directed to. This will take me until the middle of next week to have in place, so please give me few days to orchestrate the details.

Once all is in place, feel free to let me know how good or bad this program is working so I can tweek the newanseases to satisfy your needs.

Again, I'm sorry for my recent distance from the forum and hope I have addressed all your current concerns.

Michael

 

[marblesmike]

I'm glad some people got a response, however my PM was not answered. I'm hoping I can get a replacement too.

 

[rizzo]

Are the issues for this indica within a range of serial numbers ? Mine is okay but is used sparingly as a change and i stay on green. Mine was from the massdrop sale ,wondering if anyone had peoblems from that time period. Ihad the smell only from the freshly stained box whichi found pleasant strangely

 

[jackass20]

Hey FC,

This past week, I have been at a trade show with my Operations officer as well as key management both to focus on future QC matters and address the current problems you all have been addressing in the past several pages.

Clearly, the future of Indica depends on the credibility and the quality of the product. We have found that several unforeseen issues had that can easily be reversed. These are the ones effecting the smell and the heater shutoff.

First, the smell. We found the the insulation blanket on the Indica chimney had been put on backward on multiple units during production. The tape of the this back side of this blanket, which is NON toxic, melts @ 200c. Unfortunately, when in contact with the chimney, the tape would reach above the melting temperature on the red setting and cause the fumes to fill the body of the Indica. Additionally, there was a 3 thousandths of an inch gap around the air tube near the mouth piece. This area was an escape route for these fumes and combined with your vapor.

The second a loose solder to the heater has been found to wear thin over multiple uses.

I have determined that all product in inventory in my US warehouse will be reworked next week. NON will shipped out until this process is accomplished. All new product coming from the China factory will be checked and rechecked as well.

If you have an odor issue or heater failure your product, I will be immediately replaced this item as soon as our rework is completed .

Now regarding the response to the customer service call center. I'm adding a second tier that will address the technical issues. If I personally am not available, I will have a team you are directed to. This will take me until the middle of next week to have in place, so please give me few days to orchestrate the details.

Once all is in place, feel free to let me know how good or bad this program is working so I can tweek the newanseases to satisfy your needs.

Again, I'm sorry for my recent distance from the forum and hope I have addressed all your current concerns.

Michael

Thanks Mike, looking forward to a resolved unit.

 

[KeroZen]

Wow this thread is looking more and more like the Ascent one... excellent device when it works, but QC nightmares + remote Chinese factory...

The similarities are striking:
- bad solders make the devices stop charging or heating (in the Ascent it's due to mechanical strain, with the Indica..who knows...)
- suspicious fumes (for different reasons, but in both cases the manufacturer told us they were safe to inhale)
- air leaks in the vapor path (where here again we learn that it's possible to mix some amount of air coming from the device internals with your vapor...)

I don't recall if it was with the Elevape or the Indica (or both?) but there were reports of air leaking via the USB port also...

Now the last message we got from @Davinci_vaporizer was similar in content to the last one from @Indica Vaporizer: "we found QC issues... gonna implement fixes... should be good now".... but unfortunately in the Ascent case the manufacturer never posted on FC again, we're still waiting for a fix to the air-leak, for an official spacer to fill the bowl, and the failure reports keep piling up in the thread!

I hope Indica will stand behind their products and I think they made the wise decision to stop shipping devices that they know could have probems.

I wish them the best as they are in off-shore out-sourcing hell, and they will need to stay ever vigilant, because there are so many documented cases where at the first occasion the factory tries to screw you, for instance by replacing your specified high grade material by a cheap possibly unsafe one, and unless you have someone from your company doing regular deep inspections, you can have bad surprises...

 

[queefermadness]

Makes me wonder if your really saving $ having them manufactured in China? I would think with an American manufacturer, if they screw it up you would have legal recourse....

 

[Shrike]

Ask VapeXhale how fast American manufacturer screw-ups get resolved. As far as I know, they are STILL in the middle of litigation (2 years) with the company that fucked them over.

Doesn't mean that all companies shouldn't try for American made...but, no guarantee anything will go smoother. Fuck ups and shady characters abound all over the world.

 

[CloudMage]

Man, I was excited to buy this unit D: I'm gonna wait a half a year and see how it plays out, I'll get a Walnut MFLB package on PuffItUp for now

 

[Vitolo]

Interesting... that your post is in one thread.... but talking about the vape you are going to buy from another manufacturers thread!

 

[Spinuch]

Hey FC,

This past week, I have been at a trade show with my Operations officer as well as key management both to focus on future QC matters and address the current problems you all have been addressing in the past several pages.

Clearly, the future of Indica depends on the credibility and the quality of the product. We have found that several unforeseen issues had that can easily be reversed. These are the ones effecting the smell and the heater shutoff.

First, the smell. We found the the insulation blanket on the Indica chimney had been put on backward on multiple units during production. The tape of the this back side of this blanket, which is NON toxic, melts @ 200c. Unfortunately, when in contact with the chimney, the tape would reach above the melting temperature on the red setting and cause the fumes to fill the body of the Indica. Additionally, there was a 3 thousandths of an inch gap around the air tube near the mouth piece. This area was an escape route for these fumes and combined with your vapor.

The second a loose solder to the heater has been found to wear thin over multiple uses.

I have determined that all product in inventory in my US warehouse will be reworked next week. NON will shipped out until this process is accomplished. All new product coming from the China factory will be checked and rechecked as well.

If you have an odor issue or heater failure your product, I will be immediately replaced this item as soon as our rework is completed .

Now regarding the response to the customer service call center. I'm adding a second tier that will address the technical issues. If I personally am not available, I will have a team you are directed to. This will take me until the middle of next week to have in place, so please give me few days to orchestrate the details.

Once all is in place, feel free to let me know how good or bad this program is working so I can tweek the newanseases to satisfy your needs.

Again, I'm sorry for my recent distance from the forum and hope I have addressed all your current concerns.

Michael

Excellent reply! Full explanations, and I love that you're not sending new unit's out until the process of fixing them is complete. I understand this might take more than a week. I will patiently wait for a month. Then i'll be a little antsy. Still I really love the response and everybody in the community should refer back to this as a reference of how a company should handle issues instead of evading them. I am hoping the next unit is as perfect as I think it will be.

 

[IndiBoy]

Hey all,

I had been following this thread for a while, and finally decided to order my Indica on VaporNation (it was either Indica or the Pax). I ordered it on Friday afternoon, only to revisit the thread and find that many people are having troubles with it. I appreciate the updates from Michael, but I'm wondering when I could expect my device. I NEED it to come in during a weekday, so it's a bit nervewrecking (I still live with my parents).

I wish I had ordered it when it first came out!

EDIT:
I figured VaporNation already had Indica's in stock, so my order won't be delayed. Now I just have to pray that my unit isn't screwy

 

[sroz]

Just got my Indica in on thursday, and i've been lovin it so far. There was an off taste when i first got the unot but after 3 or so burn offs and a quick iso cleaning the taste went away.

Where would i find my product model number to register the warranty?

 

[queefermadness]

Just got my Indica in on thursday, and i've been lovin it so far. There was an off taste when i first got the unot but after 3 or so burn offs and a quick iso cleaning the taste went away.

Where would i find my product model number to register the warranty?

Next to the USB port. ..