I've had the original Hydrolgy9 and the newer Hydrology9 NX. As a person with asthma who vapes "flowers" on a daily basis, I find that vaping with water is much easier on my lungs. I've had a number of issues with the original Hydrology 9, the stirrer constantly breaking, constant water leakage, short battery life, etc. But I loved it nonetheless. When they came out with the new Hydrology9 NX, I was quite excited and was initially very happy with it, until the problems started. I purchased mine directly from Cloudious9 in March 2021. Before delving into the problems I had with my Hydrology9 NX, I first want to say that CLoudious9 customer service is simply extraordinary. I have dealt with Amanda, who has been patient and very supportive. My issues started when the heating element at the bottom of the concentrate chamber kind of disintegrated. Cloudious9 promptly sent me a new concentrate chamber for free. Then, the dial on the main unit would no longer change the temperature, with it stuck at the highest temperature level. Cloudious promptly sent me a new main unit. The next issue I had was that the unit would no longer charge with the magnetic charger. All these problems occurred after disassembling the unit to clean it. Cloudious9 cannot expect regular users to only change the water, especially if you vape concentrates, which quickly clogs the air intake, etc. It became quite obvious to me that the issue underlying all these problems is the fact that the electronics are not properly sealed and allow water to seep in the electronics, which is a very bad combination for a device like this. I had to charge the battery with my old main unit that would not allow me to change the temperature and switch the battery to the main unit that did allow me to change the temperature but that did not charge with the magnetic charger.
I kind of got tired of going through this process every day and I told Cloudious9 that I was at my wit's end. I offered to send everything back for them to see for themselves what I was dealing with and find solutions to avoid these problems. They refunded my whole purchase but did not force me to return anything, which I would have been glad to do. I can only surmise that other users have had the same issues and that they know the cause of these issues. This is really too bad because when it works properly, this is a real bad-ass vaporizer. Bottom line is that since their vape works with water, they need to seal off the electronics completely, in a fool-proof manner. The replaceable rubber seal that they use right now on top of the electronics is simply not adequate. Cleaning this unit properly means that it has to be taken apart completely and the risk of water seeping into the electronics of the device is simply too high. They need to address this issue seriously or their device will never be ready for mass consumption.
