Mmmkey, so hello again
Certainly an interesting day this was. Thank God my shift is over and I can now chime in with some further feedback, particularly customer support and customer experience.
But before I get there, let me introduce myself in a more personal way as was originally desired for being able to express my opinion without getting harrassed.
I am your random guy, thrash metal fan, pretty old, pretty diabetic with a diagnosis of Irregular sleep–wake rhythm. Plus a fair tinnitus. Giving up smoking many years ago now, vaporizing became the thing for me and have had a desire for a perfect device for my everyday needs ever since. Participating in many forums I quickly realized major flaws during the baby-steps of vaporizers. My endless curiosity and thirst of understanding quickly led me to the conclusion, that actually not many people really cares about those particular aspects of vaporizers which I do. I have to admit that purity is priority for me. "Vaporizers Reviewed" videos were porn for me. I am working 6 days a week, 8 to 12 hours each, sadly not for long now. Therefore I am probably more cautious with my spendings, and maintain a tight budget for each one of my hobbies/habits. Straight to the point: after my many failed attempts for a reasonably priced, reliable vape, I decided to dedicate a FC profile, and a video channel for the sole purpose of having a loud voice, which can be heard so far as manufacturing standards.
To comply with forum rules I am trying to avoid statements at all costs, therefore I do not discuss material safety (anymore), I do not label flaws or features of devices though I do express my criticism censored, with the sole intention of being constructive.
Heres one statement though:
I am not associated with any vaporizer company, retailer, website, shop, blog whatever. I do have a personal YT channel where I publish ridiculous quality (trying to improve!) videos, I did also monetize them in hope of gazillions of Googlemoney, but my main goal was and is that I want a perfect electronic vaporizer! And I want it in this life, so I buy the promises, and unveil their breaks. Ghost MV1 was one of this great promise for me, and I do feel being let down.
So customer support following up my public observations of my purchase:
"We have also contacted legal to look into this and will be making a statement in due course.
In the event that someone has intentionally altered, interfered with or intentionally misused our product to damage our reputation, we will take the strongest possible course of action."
Thanks, I do feel threatened, even though damaging reputation is only possible, if you have one. At present, you are about to earn one for a vape just over a week old. Regardless how far a company can reach within personal data and privacy abuse, my true identity is probably already known to you. Even though you could have respond in a professional manner (like posting a Safety Data Sheet and/or Material Certificate of the "medical grade materials" used), or simply addressing at least some of the points I made, promising a solution - you choosed to accuse forgery, and promised retaliation.
Wow. Just wow.
However please let me remain supportive, and share my response for that:
I genuinely believe that I either received a bad unit, or there is an unnoticed/uninspected flaw in design. Until noone else is able to repeat my test result, I consider my case unique, though still a fault.
However, if you could offer help and cooperation at this point (instead of threat) I would have numerous suggestions of solutions.
You can probably tell by now that I quite have my mind into the subject.
Going forward with this "legal" threat-thing however will only possibly cause
you more discomfort later,
if more people would happen to chime in with same observations.
To help with this test:
-Turn on a flashlight, preferably with a neutral white light, with a straight beam (not too spread. I used a headtorch with one big single LED)
-Remove crucible and heat exchanger. Press your front button 3 times repeatedly. Green LED comes on.
-Turn off light in your room, then hold the flashlight behind the vaporizer, shining upwards and forward, towards you about a 45° angle, so you lit the air above your vape. Remember to keep the source of light below your vision, in cover behind the vaporizer, so you don't go blind.
-Now press back button for heat, and watch.
Removing the crucible and the heat exchanger should not make any difference in the given physical properties and tolerances of materials used in air/vapor path. Leaving them in though would obviously obstruct the off-gas and prevent to fly up on its own, though would still be there, but not observable.
In fact, with the crucible in there is way more heat trapped between coil and bottom of crucible, as during heat-up (flashing green LEDs): there is no inhale - no airflow either.
Describing the airpath (where air comes in) and vaporpath (where vapor exit) it was mentioned only safe materials. Closer look and better understanding of things in here:
So please just stick to science and facts. I have no intention to slander or damage your business by any means: a few exchanged faulty unit is still more affordable, than going to court with each complaining customer
But again, I genuinely believe that I either received a bad unit, or there is an unnoticed/uninspected flaw in design. Until noone else is able to repeat my test result, I consider my case unique, though still a fault.
After recent experience I am not entirely sure though if I dare to contact you. I am glad though I choose a public platform for a discussion, should be way more definitive. FC is a serious base of collective knowledge and world's finest bunch of vapers
My words on the accuse:
Please take another look of my video and think. (and click the adverts if any, I need more Googlemoney!!)
As you see, it is a continous 1:50 footage, uncut. You see and hear the device heating up, reaching temp, than glowing, twice in two minutes.
Than gassing off after each glow, clearly visible in the dark room, with a beam of white LED light shining over the opening of device.
If accusing, please be more specific on "how" I could have forge such results?
"1 small piece of something, tobacco, hair, etc " is quoted from the relevant forum, and I wonder, wouldn't any of that flare up? Wouldn't it leave ash, residues behind, charred marks maybe? Oil, wax, plastics all with a lower ignition point than the glowing coils temp? What could one possibly
use to still produce fumes after 2 minutes of glowing and high heat? If anything would burn there the smoke would be uneven, lot and dense first, then significantly less and less. What I see is thin, but constant, even fume.
Keep in mind:
I have never used the unit with any material. Still in factory condition, both crucible is immaculate, so as the ceramic parts (there are two, one around the coil, and one inside the removable heat exchanger) are spotless white. Heated some 20-odd times now, still produces offgas. If still insisted that I am fakeing this, I am happy to follow anyones instruction how to test again on video to prove my truth.
Peace,
Gibs
