It's been a couple years since I've posted on this forum but I've been lurking from time to time, just wanted to share my current experience so far with ESV.
After reading through all the pages of this forum I decided to purchase one despite the testimonies regarding the dead on arrival units.(no heat)
I placed my order on September 9th with VN.
Received my unit on the 16th of September , read the instructions..charged it for 5 hours and loaded it up.
No vapor was produced..tried a finer grind..no vapor.
Reached out to customer service on the 17th of September.
Spoke with Joe, who advised me to call when in front of a PC.
Later that day we troubleshooted and the unit still produced no vapor.
Next step was to download the software, tried to connect to multiple PCs and the esv was not recognized.
Tried a different micro USB cord, still no feedback from PCs.
September 18th, Joe advised that he communicated with head of software development team regarding new software and firmware 14.0, advised I will be provided with a file in 24 hours.
September 19th, received copy of new software and firmware..uninstslled old software and firmware..download new software...software recongizes unit however the unit is stuck in boot mode..unit is not producing vapor.
September 20th, Joe advises to send unit back to ipuffusa warehouse. Specifically asks for unit to be shipped back inside of carrying case in a $5.25 USPS flat rate box..the 2 day shipping ones.
September 21st, I printed out a shipping label on PayPal and mailed it in..provided tracking information to Joe as well.
I took pictures of the unit and tracking numbers just to be 100%.
Reviewed tracking information on the 25th, had not reached destination..I understand things happen the 2 day shipping has a lot of variables. Package made it from MD to CA and was sitting at San Marcos post office.
On the 26th I had a feeling that I should call USPS, went with my gut.
I reached out to USPS, provided my tracking number and they basically read me the tracking history.
The rep saw that it went from MD to CA..then back to MD for delivery..
She provided me with the San Marcos post office number for me to do further research.
I called during my lunch break and the rep told me that there was no destination address on the package.
I thought to myself...this can't be corect...printed it out and taped it on the package.
Rep advised it will return to me and I can send it back..still felt uneasy.
Waited a day..called back in and got another rep..no additional information.
On October 2nd I received my parcel in the mail... Empty..openeded..retaped close with a big red stamp saying received without contents..to make matters even worse. Whomever had stolen it had taped a piece of white paper(size of a business card) over the destination address.
Called Joe, advised of what happened..he had advised he never had it happen before and advised to perform a domestic USPS claim.
Filed claim.. Took picture of evidence then just relaxed as the process went on.
October 7th my claim was approved.
October 10th I received my reimbursement of $50 from USPS.. Soon after I reached out to Joe of Ipuffusa.
Joe advised that I should use my reimbursement to help me buy another unit...
So $50 off a $325 vaporizer...that made me feel a little uncomfortable being that he helped me troubleshoot and advised me to send it back specifically in that way.
I asked if there was anything else that could be done with these special circumstances and he advised he couldn't deeply discount or give away units because he would get "hit on the head”
He said he will speak to his supvisor and see about any alternatives.
My apologies for the long post, I wanted my first post to be an in depth review like the ones I did back in the day.
Only thing that is keeping me level headed through the whole ordeal is the fact someone stole a malifunctioning vaporizer... Someone went out of there way to steal a paperweight.
