Just to clarify, @Ed's TnT , there is no need to confirm that our power supply is no good? Everyone is getting a new one... right?
That is correct, a step up, no need for the old one any longer!
Just to clarify, @Ed's TnT , there is no need to confirm that our power supply is no good? Everyone is getting a new one... right?
Talk about anticlimactic. So sorry to hear! We know Ed will make it right (and probably feels worse than you)!Mine has arrived also. Sadly, appears damaged. The metal connection tube that the stems hook up to is loose and jumping around. Ed has been contacted.
Afraid to plug it in but it is damn small. and damn pretty. Just wish it was in fully functional order.
Sure it's not just the "expected rattling" Ed evoked earlier?
That's definitely not right. I'd set the unit away and not use it until it gets fixed. My unit has the rattling but the tube is solid in the middle of the log and does not bounce around at all. Don't worry though I'm 100% certain Ed will get you set right. The man aims to please.I sent him pictures. I am 99% sure this isn't right. The heater tube where you connect the stems is completely loose and bouncing around. The outter piece is completely loose and disconnected. Even the screen is loose and had fallen down bellow.
That is correct, a step up, no need for the old one any longer!
Is anyone else getting a high pitched sound from the heater when they have the dimmer set to lower settings? Mine as been doing it when I am below 7. It is very faint. It doesn't really bother me but I worry about safety.
Strangely, it does not do it when I have it hooked up to my VVPS.
I'm pretty sure my problem wasn't caused by damage in shipping because the outer part with the screen was wrapped separately from the central heater tube. Just wonder if your damage was a combination of damage in shipping and a looser central heating tube connection to begin with.I sent him pictures. I am 99% sure this isn't right. The heater tube where you connect the stems is completely loose and bouncing around. The outter piece is completely loose and disconnected. Even the screen is loose and had fallen down bellow.
Edit. Yes, surely happened in transport. Yes, a core support inside should help during shipping.
I hate to pose the question right now when i am still stoked to try my WS as soon as possible but one of the things i loved about the PD was durability. It survived a few drops from my table. Is the WS design significantly more vulnerable to damage? If the WS is damaged like mine is but from user error and not shipping what type of cost might be involved to fix it?
I'm pretty sure my problem wasn't caused by damage in shipping because the outer part with the screen was wrapped separately from the central heater tube. Just wonder if your damage was a combination of damage in shipping and a looser central heating tube connection to begin with.