Okay, I have a lot to say about my experiences with the Da Vinci team in the past week and my unique situation.
I purchased my unit from someone off eBay stating they were an authorized re-seller. When I recieved my unit, it was an older model. I sprung it into use and was excited to see how well it functioned!.. until I started looking closely at the unit. It appeared to be used. Also the serial numbers did not match on the box and the unit! After a thorough cleaning, the unit appeared to be offgassing slowly but consistently. I tried contacting the seller to no avail. I created a claim and eBay refused to honor any return.
I was boned.
I emailed Da Vinci, fully expecting them to laugh me off. After exchanging emails with Jessica, explaining the situation, giving them the transaction ID, seller ID, etc. Pretty much the whole story from square one. They told me to send the unit in and they would check it out. I sent it express mail, and figured $8.00 was the least I could get for a perhaps replaced chamber or what-have-you.
Well, fast forward to today. I opened up my mail box to discover a brand new Da Vinci. The newer model with magnet lock and wider opening chamber! This unit heated up faster than the earlier unit, maintained its heat through deep drags, and had absolutly NO BURN OFF out of the box.
The vapor quality is on par with my desktop unit (Extreme Q.) I can get huge clouds while in my car, walking around my house, working at my computer... this thing has really changed my outlook on portable vaporizing. I really can't stress how pleased I am with not just the unit itself, but the stellar team behind it.
If you are afraid of getting a DV, don't be. If you are not absolutly please these guys will bend over backwards to please you. I am now a DV fanboy and _WILL_ buy the ascent as soon as I can to support this great company.
I'm curious to see if Organix is even remotely interested in making a desktop unit; being a newfound fanboy, I can't help but be intrigued by all their products now. I'm extremely pleased!