why what does NVS say about him?Ahah I had a few mail exchanges with DG about a podsible custom piece... and that was like 1 month ago!
I can only sadly confirm what VNS is saying about the man... and I even felt it through written commmunication, so it must be so more obvious by phone!!!!!
I understand that he could have had a hot piece of glass in his hands. But then why answer the phone? why not let it go to VM? To just be short with a potential customer? I wouldn't ever get a sale if I ran my business even slightly similar.Well, unfortunately a lot of people can be dicks, and it could be he had a flaming hot piece of glass in his hands or something else needing his immediate attention. Not that I am excusing his choice to be rude and hang up on you, by any means, but I know how people get when they are busy. I have worked around the music industry (live shows) and the creative process is only a small part of getting things done. Lots of those folks seem like the biggest assholes sometimes, really nice other times. Hoping maybe you just caught him at a time when he felt crunched getting ready for the 710 sale. Maybe another attempt to contact him once the sale is over might be worth perusing. Maybe you will get a different experience, or otherwise confirm your previous one? My mom used to run us out of the kitchen for big meals, takes some concentration to get it all timed right...
OK . . . I wasn't going to bring this up but the voice in my head just spoke to me again . . . I called and had a VERY similar experience on the phone with Mr. Goldstein several weeks ago. When "I" hung up on him, I yelled, "you should never have picked up the phone then!"Don't answer the phone if you don't have time, or don't want to talk.
I think Acid Magic will take the logos off . . . I'll try the "patent pending" one first.
I am self employed(real estate agent) so I know exactly what your saying. If I ever am pissed off or busy I just won't answer the phone, let the VM take care of that. Because in my mind that isn't fair to the customer.I doubt he was blowing glass. I would not hear a plane crash next to me when I was blowing glass. I was always so tuned into what I am doing. Also the jets from the flames are quite loud... usually someone in the shop is blasting music as well.
I own my buisness.. I kind of resent the way he handled the customer. Don't answer the phone if you don't have time, or don't want to talk. I have never hung up on a client or perspective customer. If I can't talk I apologize profusely and try and schedule a time to call back.
It sounds like he is not concerned with the end customers needs as much as making the standard products and getting his guaranteed sales that he has arranged through standing orders from stores like AquaLab and NVS place.
I was going to take his design to a glassblower friend of mine to show him the concept. I bet he would be able to reproduce it no problem.
I am self employed(real estate agent) so I know exactly what your saying. If I ever am pissed off or busy I just won't answer the phone. Because in my mind that isn't fair to the customer.
Let me know how it works
Also it is a bummer that you had a similar experience.
I just want to say I didn't post about this when it happened to me because I wasn't sure how much was him or me. I wasn't haveing the best day either . . . but you guys know my backround with luxury automotive so lets just say thats why I yelled what I did.I am self employed(real estate agent) so I know exactly what your saying. If I ever am pissed off or busy I just won't answer the phone, let the VM take care of that. Because in my mind that isn't fair to the customer.
oh, btw, the logo comes off easily