Update
The glass company I was working with has two owners 50/50. I was able to make contact with the other owner I have never talked to. They recently moved shops, an upgrade, and that came with some changes with branding and some employees but thankfully they are still under the same LLC *when I get full story on that tonight hopefully I will update again*
The owner I talked to is looking into what happened with my order when their employee said they are in production, and is talking to the other co owner and his wife, she believes his wife is the one I was talking to, who is no longer in the position because her communication was not great which shows with what happened with my order.
I’m hoping they can find my order and send it as agreed and give me my molds, instead of a refund because of the time and effort that went into this. If not I feel I have found the right person to handle my problems with and was very responsive and very willing to help get to the bottom of what happened.
Thank you to every one who has been understanding and allowing me time to get this figured out to handle it the least painful way for everyone.
Edit— the shop move is why I had thought they closed doors abruptly
Edit 2— the rebranding was the owners brand that I talked to, which has been a public brand since 2019.