Its a sad, sad day but my relationship with DHgate is officially over
They have just sided with the seller Maarte/Coolbong over my dispute in which I ordered two items from two sellers with only one arriving.
It must be a scam that has worked for the seller before.
How can they even allow the same seller to operate under different names?!
The proof the seller supplied was a tracking number, they couldn't even be bothered to check the weight of the package sent to reference if the two items I bought added up and were delivered in one package.
I emailed them 4 times with no response. If anyone does need to speak to dhagate I would advise going through live chat as this actually got me somewhere (but ultimately nowhere!)
So upset and angry at DHgate, have bought so many pieces that I love and was so excited with the new models that some of you guys have been working on.
Again, not bashing, im just gutted
Please try to stay away from the aforementioned sellers as they will (or try) to burn you and just stick to the guys you trust.
At least I managed to snag the diffusion pump as my last piece