CERA, the wait & gibberish thread
- Thread starter smokum
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iamn3ko
Well-Known Member
I remember hearing they were supposed to start shipping today (Tuesday). But was that from TET or OF?
Anyone try to contact them? I'm not 1st batch, otherwise I would.
I'm curious what the next step will be... Like are they ready to ship now like they've said? Or at they still dealing with epoxy issues and testing and all that?
Anyone try to contact them? I'm not 1st batch, otherwise I would.
I'm curious what the next step will be... Like are they ready to ship now like they've said? Or at they still dealing with epoxy issues and testing and all that?
Stating the obvious here, but TET is making a serious investment here with new kit, new tooling, staff training.. not to mention all of their old kit has been effectively sold out for months now. i.e. TET are as eager as everyone else to get these units built and shipping ASAP, if not more eager. They've got serious money riding on this product launch, not to mention all of their ongoing operational costs with employees and wages in the meantime.
Would they do it differently next time? Yeah probably, given the reaction here. They did spell it out pretty clearly on the pre-launch page, that the dates were subject to change, which is exactly why I chose to wait. I guess they'll have to make it really, really clear with big red flashing letters or something next time
Would they do it differently next time? Yeah probably, given the reaction here. They did spell it out pretty clearly on the pre-launch page, that the dates were subject to change, which is exactly why I chose to wait. I guess they'll have to make it really, really clear with big red flashing letters or something next time
I'm not as anxious now for the output of the Cera. When I ordered early December, we were persuaded to have it before Christmas, or at least the New Year ... a month has passed since then and is still at the same point. I canceled my order about two weeks ago (and still no refund ... in fact TET bank refused to pay the last moment, not a good sign), and the more time passes the less I am excited .. .
It all started with a piece of roof falls (and I still don't understand how it could be compared with a delay of the Cera assembly, because at the time TET told us they had all the parts) .... then the creator of the Cera (it was him the brain of TET, right ?) leaves TET (and I'd like to know why, because it is very problable information that might interest all customers !). It is quite rare that a father abandons his baby ! Folks can says that it's not our business, but I think it would be useful for us to know why !)
So before ordering a Cera again (it is still likely to always please me), I'll wait until users have tested it well and do their reports..... and be refund before too !!!
Then I'll be a bit naughty and cynical, but instead of spending so much time to make videos to make us dream, they would have done better to go to build Ceras !
Gotta agree with that.
6 weeks past, from the 10th of December and still no Cera's in the hands of the public...and still the "We are waiting on this or that", every week or so...when approximately just over 6 weeks ago everything was supposed to be in bar the Battery's and Sleeves...not a good show at all.
escierdanyc
Well-Known Member
You don't think that promoting a prototype is misleading? Battery changes, safety switch change, on top of the delays is a good enough reason for someone to feel misled? Why were they doing beta tests a few days before the expected ship date in December? The product advertised in December isn't the same product advertised today. They are still a great company and I don't think they did this maliciously but the product shouldn't have been up for preorder if they haven't even tested the unit fully. The videos were also misleading because it made it seem like they had their shit together.. which they didn't. They should've been honest with themselves first and foremost. They weren't and that's why the original thread is closed and that's why we have this thread. Every day I've read users say, "I bet a week from now everyone will be singing a different tune." I'm not one for prophecies, I'm only disappointed that the product I originally purchased is no longer available.Stating the obvious here, but TET is making a serious investment here with new kit, new tooling, staff training.. not to mention all of their old kit has been effectively sold out for months now. i.e. TET are as eager as everyone else to get these units built and shipping ASAP, if not more eager. They've got serious money riding on this product launch, not to mention all of their ongoing operational costs with employees and wages in the meantime.
Would they do it differently next time? Yeah probably, given the reaction here. They did spell it out pretty clearly on the pre-launch page, that the dates were subject to change, which is exactly why I chose to wait. I guess they'll have to make it really, really clear with big red flashing letters or something next time
I agree with most of what you have posted, as I'm sure most here do too.
I cancelled a few weeks back as I was fed up waiting even although I may re-order once things get going properly.
I think that TET are trying their best to get these things out as I'm sure they are getting fed up having to re-imburse people...I certainly would.
What I think has really pissed people off is that everyone had confidence that these things would ship shortly after the 10th of December wither that was between Christmas and New Year or shortly after the New Year...but we all listened to what TET was saying at that time and it really looked like things were on track for the above shipping times...then Christmas was upon us and all went quiet, when prior to the 10th TET had a real active presence on here and since then...not a lot bar the weekly update of "We are waiting on this piece etc etc"...which changes from week to week or employee to employee depending on who is posting.
Yes, it was a pre-order and Yes we all accepted the terms...and Yes, TET may be doing better with their pre-order product than other company's but I definately think that all the moaners, myself included (when they had my cash) do have the right to complain, as it is us the vaping public's cash that TET have in their bank account and it is the vaping public that keep getting fobbed off....hence why I cancelled and others have too.
AirDru
Well-Known Member
Saying they've shipped on Saturday via Facebook is misleading when nobody has reported recieving any type of shipping notice.
Its misleading and not one of the TET supporters can explain why. Because there is no good explanation or excuse for a company saying one thing and doing something else,
Guess what krazzy kid your right, we were given all sorts of warning that the dates were subject to change. What you fail to recognize is that many of us call customer service for periodic updates. You cannot substantiate your statement that TET has been very honest with us because you can't possibly know what conversations we have had with TET personally.
Hopefully we see some real progress soon.
Its misleading and not one of the TET supporters can explain why. Because there is no good explanation or excuse for a company saying one thing and doing something else,
Guess what krazzy kid your right, we were given all sorts of warning that the dates were subject to change. What you fail to recognize is that many of us call customer service for periodic updates. You cannot substantiate your statement that TET has been very honest with us because you can't possibly know what conversations we have had with TET personally.
Hopefully we see some real progress soon.
The argument keeps being made that it was a pre order subject to change, so we should cool it. That is absolute fact, and had TET provided updates that simply reminded people of this fact, it would have gone down a lot smoother than them offering up the dreaded "late next week' business. Nobody asked them to do that. Their choice. But when you keep dangling a carrot and then yanking it, people rightfully grow upset, and even uneasy.
Krazzykid
Well-Known Member
How exactly do you know that the 5 or so number of units that they had ready to ship haven't actually shipped? Who confirmed your assumption there?
What if the first 5 people that ordered aren't members here? What if they just haven't been on here to comment on their order? What if they are enjoying it so much that they have forgot to log on and comment, or are just wanting a few more days with it to give a better description?
Everyone is so quick to jump to conclusions yet have no facts to back them up, this is the problem.
Edit: And did you think if they shipped on Saturday but didn't start their journey through the post office until Monday(which is usually the case with weekend shipments) then the first 5 lucky people just may have not actually received them yet?
One more edit: And what if the first 5 just don't know where to post BECAUSE THE CERA THREAD IS CLOSED!?
They do know where to post. They will open a new Cera thread, but only when they're ready.
I'm not slating and everyone is entitled to their opinions, but why do people still keep jumping to TET's defence ??
They may be an honourable U.S company and I'm all for supporting your own country's manufacturing etc and the delay's may well be beyond their control but can't most people see that they just keep fobbing everyone off...."we have all the parts bar the skins etc"....then, "we are waiting on this piece"....then, "We are waiting on this button"....then, "We will be shipping by the end of the week"....etc etc....almost non stop fobbing off....why they don't just come clean and be done with it..."We F@cked Up"....at least they would have more respect from their customers that way.
They may be an honourable U.S company and I'm all for supporting your own country's manufacturing etc and the delay's may well be beyond their control but can't most people see that they just keep fobbing everyone off...."we have all the parts bar the skins etc"....then, "we are waiting on this piece"....then, "We are waiting on this button"....then, "We will be shipping by the end of the week"....etc etc....almost non stop fobbing off....why they don't just come clean and be done with it..."We F@cked Up"....at least they would have more respect from their customers that way.
Krazzykid
Well-Known Member
pakalolo that was about the people that may or may have not received their units by now, not TET.
I know that TET knows just to make a new thread.
For instance if I were one of the first 5 people, I wouldn't come into this thread to post my review on the Cera because this thread is a jibberish thread.
AirDru
Well-Known Member
You bring up a pretty good point here. I hadn't considered that. Part of me still believes that they would find a way to brag here on FC.
Krazzykid
Well-Known Member
If they really want to then I am sure they will. I personally would wait until a new Cera thread was opened and then post in it.
I wouldn't want to be posting how much I like the Cera(assuming I would) in a thread that was created for people to complain about the Cera.
I also wouldn't want to create my own thread, this is just me though.
Like I said I bet the post office(or fedex or whoever they are shipping through) didn't start processing them until Monday. Thich would most likely mean the first 5 will be arriving either today, tomorrow, or Friday depending on where they had to be shipped to.
So by this weekend someone may have commented, assuming they are members here and actually want to comment in a non Cera thread or make their own.
Dreamerr
Always in a state of confusion and silliness♀
Yes you would to brag you got it as most would IMO. You may not review but if it was sent out and it is in peoples hands it would be in TET's best interest to open the new thread to get there customer confidence back which might take a bit.
I didn't pre-order because I hate delays. I think in this case it wasn't the case. Pre-orders were done before they finished tweeking the product, before the beta testing was done and before they had the stock. They did state as many said that ALL the pieces were in except the skins. I don't recall them waiting on the batteries but I will except they said that as well. All the changes in the unit should have been done in beta before pre-order. If the changes are good fine if not fine but it should have never been up for sale before the tweeking.
We all know other vendors release and then fix with version 2 which we don't want either. Take your time make a great product then pre-order and release. I don't see this as being such a problem. It seems like companies want your money before you know what you are getting hence why I don't pre-order. It seems like this is the only industry that does this but I could very well be wrong.
I don't order a car, as used in some examples, before they decide what the car would look like, what size engine, battery size and other parts are going to be in it. I know what I order and yes sometimes it is delayed but I still get what I order.
I didn't pre-order because I hate delays. I think in this case it wasn't the case. Pre-orders were done before they finished tweeking the product, before the beta testing was done and before they had the stock. They did state as many said that ALL the pieces were in except the skins. I don't recall them waiting on the batteries but I will except they said that as well. All the changes in the unit should have been done in beta before pre-order. If the changes are good fine if not fine but it should have never been up for sale before the tweeking.
We all know other vendors release and then fix with version 2 which we don't want either. Take your time make a great product then pre-order and release. I don't see this as being such a problem. It seems like companies want your money before you know what you are getting hence why I don't pre-order. It seems like this is the only industry that does this but I could very well be wrong.
I don't order a car, as used in some examples, before they decide what the car would look like, what size engine, battery size and other parts are going to be in it. I know what I order and yes sometimes it is delayed but I still get what I order.
Excellent post there Dreamerr.
I also think that they done the pre-order thing because cash was running out and they needed us the customer to finance the last few pieces of the jigsaw...which imo is all wrong...you can't try and sell a prototype product that isn't finalised and also bluff the buying public into the bargain that it is finalised for your own gain.
Krazzykid
Well-Known Member
As I said I wouldn't be bragging, especially in a thread created for people to complain about the Cera. I would wait until a few more people had them in so I could discuss my findings with them.
TET may just be doing the exact same thing(waiting until a few more have been received) to create a new thread, or they could just be extremely busy what with trying to build Cera's and all?
The tweaking came from direct responses from beta testers, as has been said from OF many times already. Maybe not OF's responses, but from other beta testers.
Again they said they had all their pieces in, this was never including the bodies or switches. I do seem to remember some conjecture that maybe the batteries were damaged when the roof caved in? And I am sorry but changes during pre-order are common during every product if their are changes that need to be made.
For example cars are tweaked by way of a recall. Operating systems are tweaked by way of a software update. Sometimes manufacturers won't even tweak the things they need to and will just leave their customer with a faulty product. Would you rather TET had just left you with a faulty or dangerous product?
Edit: Just look at the omicron for example. The V2 was supposed to fix all the issues, now they are getting ready to release their second or third version of the V2.5 tops because they still aren't right. Each time charging the customer for shipping fees for the new one.
The hercules has had problems with leaking into the base(which it wasn't supposed to do) and the delrin melting on some of them. Delrin gives off toxic fumes when it melts!
The 1701's were promised over 6 months ago now, why aren't you complaining about that?
I am not hating on D9 by the way, just that everything runs into problems in one way or another.
Snart420
7:10 Again
Latest word from TET I saw your Facebook post that Cera's were shipping. I was just wondering if it would arrive before Friday which is my birthday
Our current estimation is as follows:
Orders placed in the month of November will be packaged and shipped by Janurary 25.
Orders placed in the month of December will be packaged and shipped by February 4.
Any outstanding orders placed before February 7 will be packaged and shipped out by February 10.
All orders placed after February 10 will ship as normal production cycle continues usually within 24 hours of order.
Cheers,
Zeki
Our current estimation is as follows:
Orders placed in the month of November will be packaged and shipped by Janurary 25.
Orders placed in the month of December will be packaged and shipped by February 4.
Any outstanding orders placed before February 7 will be packaged and shipped out by February 10.
All orders placed after February 10 will ship as normal production cycle continues usually within 24 hours of order.
Cheers,
Zeki
Hello all. I have been following the two CERA threads since the pre order began on Nov. 6th. I have not joined in the discussion because I was waiting for my unit so that that I could add meaningful comments. After being the proud owner of the T1, Revolution and AVA models of TET devices I could not wait to place my CERA order. On Nov. 19th I placed my order. Like most people on this board I am frustrated with the way TET has handled themselves over the last 6 weeks but understand that sometimes life happens and decided to stick it out. That being said, I have been making contact with TET over the phone and through email on a weekly basis for the last month. Everytime I call I get the same story, "we are waiting on this part or that part, switches" etc...well finally last week I called and pretty much demanded a clear answer on my order status even if it was plainly that they did not know and had no answer (which in my opinion is better then something that is completely false). I was told that my shipping address had been confirmed and that no changes were being made to my order and that I could expect tracking information in the next week or so (January 15th). As of today(January 23rd) I had still not received any tracking info so I decided to give another call. I was told once again that they are waiting for epoxy to dry etc. and that the best guess for my order to arrive would be sometime before presidents week (february 18th). I was also told that If i wanted a more updated delivery date to try back again next week! (which is exactly what I have been told every week for 5 weeks now). The purpose of my joining the FC combustion community today was to hopefully give people a better idea of what is going on with the firt batch of orders but frankly I feel like I am back at square one again. 
Dreamerr
Always in a state of confusion and silliness♀
No if you read I said most companies would release and then release version 2 which I hate. I just think that if in beta there should be no pre-sale yet by any company not just TET. Yes tweeking happens and delays happen. I said all that and said that that is why I would never pre-order anything. I do believe it happens more in this industry however but again maybe not. We do have a very unique view in to business here which I love. It isn't just TET it is the other companies as well. Ah vivape and mivape come to mind, a trillion revisions on the solo and others as well.
I think this wasn't a beta unit as some said it was a prototype which should not be pre-ordered cause it is just an idea at that point.
I respect your opinions KK and agree with a lot of them but just not all. I can see where you are coming from. I just feel bad for the people here that did pre-order and feel duped. I do believe unless you can prove otherwise with Noah's posts that the Cera was done and just being assembled. You can't have pics of a unit on the net and then change it and expect people to be happy. The original photos are still up last I checked, but that is not what you get if you order.
I think this wasn't a beta unit as some said it was a prototype which should not be pre-ordered cause it is just an idea at that point.
I respect your opinions KK and agree with a lot of them but just not all. I can see where you are coming from. I just feel bad for the people here that did pre-order and feel duped. I do believe unless you can prove otherwise with Noah's posts that the Cera was done and just being assembled. You can't have pics of a unit on the net and then change it and expect people to be happy. The original photos are still up last I checked, but that is not what you get if you order.
Krazzykid
Well-Known Member
I still don't agree with you. In beta it looks nothing like the final version. What you will be receiving is the final version. You are still getting exactly what is pictured on the site(with the exception of the bottom button coming in a few weeks later). On the site it shows a safety lock on the side, which you are getting. It never showed an actual switch on the side. TET would have included the side switch though if it didn't come up that it can accidentally get turned on and waste all your load. They may still offer it in the future for those that don't care, we don't know at this point.
Noah's post about them being done and being assembled was pertaining to the cores. Which we have been told they are done, just waiting on the bodies and switch. The Skins was something that people wanted very late in the game, not something that was promised with first shipments.
The photos that are up are exactly what you will get. The switch will be coming soon free of charge to you. The batteries that were originally posted you can still get when they are available, you just have to send the smaller ones back.
Another great post Dreamerr....and what you have said in your last two posts here are the exact quams that I have with this company....trying to sell prototypes and altering the product and not updating their web-site pictures and details....if you were not a member here how would you feel if you ordered going by the pictures etc at their site and then it arrives and it is a lot different from what you paid for....not too happy I would imagine.
KrazzyKid this certainly looks like a side switch/safety switch to me.
http://static.squarespace.com/stati...564205518/dissected_diagram3.png?format=1000w
KrazzyKid this certainly looks like a side switch/safety switch to me.
http://static.squarespace.com/stati...564205518/dissected_diagram3.png?format=1000w
AirDru
Well-Known Member
Hello all. I have been following the two CERA threads since the pre order began on Nov. 6th. I have not joined in the discussion because I was waiting for my unit so that that I could add meaningful comments. After being the proud owner of the T1, Revolution and AVA models of TET devices I could not wait to place my CERA order. On Nov. 19th I placed my order. Like most people on this board I am frustrated with the way TET has handled themselves over the last 6 weeks but understand that sometimes life happens and decided to stick it out. That being said, I have been making contact with TET over the phone and through email on a weekly basis for the last month. Everytime I call I get the same story, "we are waiting on this part or that part, switches" etc...well finally last week I called and pretty much demanded a clear answer on my order status even if it was plainly that they did not know and had no answer (which in my opinion is better then something that is completely false). I was told that my shipping address had been confirmed and that no changes were being made to my order and that I could expect tracking information in the next week or so (January 15th). As of today(January 23rd) I had still not received any tracking info so I decided to give another call. I was told once again that they are waiting for epoxy to dry etc. and that the best guess for my order to arrive would be sometime before presidents week (february 18th). I was also told that If i wanted a more updated delivery date to try back again next week! (which is exactly what I have been told every week for 5 weeks now). The purpose of my joining the FC combustion community today was to hopefully give people a better idea of what is going on with the firt batch of orders but frankly I feel like I am back at square one again.
I don't even know how to respond to this. This is not good.