Try ordering from Herbal Eyes. I ordered late night Monday, was dispatched Tuesday, and it arrived today. I've also ordered on a Thursday night and got it on Saturday in the past. (Yes, I do usually order stuff at odd hours lol)
Refunds do often take 3-5 business days, Tesco's are the same. It's the BACS system, I'm afraid. It's also the cheapest way of transferring money.
The system is changing, but it's slow to filter through.
That's reassuring, thanks!
Maybe it is just unfortunate, still doesn't really explain why their deliveries went from next day to 5-7 days overnight - there's a message no the website now saying allow 5-7 days.
Fingers crossed all will be well
re. Herbal Eyes - thanks - sounds promising
edit: it may just be one guy, the sun is out, maybe he wanted a week off, which is totally cool - but would probably be better just to say that