Carta by Focus V

B

BFFC

Active Member
MegaMan2k said:
Anyone here had problems with the CS at Focus V ?

I ordered a Carta v2, we used it one time and then there was a giant crack across the ceramic material in the atomizer.

We contact CS and to make a long story short they refused to honor their warranty. On a brand new device ordered from their own website that broke within the first day of using it.

I will never deal with this company again.
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That's very surprising...I saw someone on one of the grower's forums that has over 7,000 sessions on their Carta 2.

If the purchase broke under normal use due to manufacturer defect, under warranty and they refuse to do anything, most credit cards will cover it with a claim...ymmv.
 
BFFC,
MegaMan2k

MegaMan2k

Well-Known Member
BFFC said:
That's very surprising...I saw someone on one of the grower's forums that has over 7,000 sessions on their Carta 2.

If the purchase broke under normal use due to manufacturer defect, under warranty and they refuse to do anything, most credit cards will cover it with a claim...ymmv.
Click to expand...

Yea i was very suprised aswell since it must have been cracked on delivery, it should be a easy decision to replace it under warranty, but apparantly they didnt think so.
 
MegaMan2k,
MegaMan2k

MegaMan2k

Well-Known Member
biohacker said:
No wonder they're looking for investors! You would think they would make sure CS would be on point before Puffco puts them out of their misery lol.
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The way they made their formular for RMA was also on the edge of what some people refer to as "asshole-design"

Basically where a company makes the process so annoying and tedious on purpose with the goal that the customer gives up trying.
 
MegaMan2k,
  • Haha
Reactions: biohacker
biohacker

biohacker

HREAM
MegaMan2k said:
The way they made their formular for RMA was also on the edge of what some people refer to as "asshole-design"

Basically where a company makes the process so annoying and tedious on purpose with the goal that the customer gives up trying.
Click to expand...

They must of taken notes from Puffco! :rofl:
 
biohacker,
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