Carta by Focus V

BFFC

Active Member
Anyone here had problems with the CS at Focus V ?

I ordered a Carta v2, we used it one time and then there was a giant crack across the ceramic material in the atomizer.

We contact CS and to make a long story short they refused to honor their warranty. On a brand new device ordered from their own website that broke within the first day of using it.

I will never deal with this company again.
That's very surprising...I saw someone on one of the grower's forums that has over 7,000 sessions on their Carta 2.

If the purchase broke under normal use due to manufacturer defect, under warranty and they refuse to do anything, most credit cards will cover it with a claim...ymmv.
 
BFFC,

MegaMan2k

Well-Known Member
That's very surprising...I saw someone on one of the grower's forums that has over 7,000 sessions on their Carta 2.

If the purchase broke under normal use due to manufacturer defect, under warranty and they refuse to do anything, most credit cards will cover it with a claim...ymmv.

Yea i was very suprised aswell since it must have been cracked on delivery, it should be a easy decision to replace it under warranty, but apparantly they didnt think so.
 
MegaMan2k,

MegaMan2k

Well-Known Member
No wonder they're looking for investors! You would think they would make sure CS would be on point before Puffco puts them out of their misery lol.


The way they made their formular for RMA was also on the edge of what some people refer to as "asshole-design"

Basically where a company makes the process so annoying and tedious on purpose with the goal that the customer gives up trying.
 

biohacker

H.R.E.A.M
The way they made their formular for RMA was also on the edge of what some people refer to as "asshole-design"

Basically where a company makes the process so annoying and tedious on purpose with the goal that the customer gives up trying.

They must of taken notes from Puffco! :rofl:
 
biohacker,

biohacker

H.R.E.A.M
@MegaMan2k they claim SIX MONTHS warranty?

Our Intelli-Core® product line uses only the highest quality materials for safety and longevity of you and your device. We stand by our products and back our Intelli-Core® product line with a Six Month Warranty.

You need to put some fire under them and/or contact your bank because unless you broke it yourself (I know you didn't) this is complete bs.
 
biohacker,

MegaMan2k

Well-Known Member
@MegaMan2k they claim SIX MONTHS warranty?

Our Intelli-Core® product line uses only the highest quality materials for safety and longevity of you and your device. We stand by our products and back our Intelli-Core® product line with a Six Month Warranty.

You need to put some fire under them and/or contact your bank because unless you broke it yourself (I know you didn't) this is complete bs.

i accepted my loses and paid for it hah. Maybe i was just unlucky who knows.. I gave up fighting it :D
 
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Madtater

Well-Known Member
Apparently FocusV lost Puffco's law suit for patent infringement and will have to stop selling the Carta 2 next summer!
They settled the lawsuit prior to the judgement. They basically paid puffco to use their patents. Don on focus V’s reddit page stated there will be no changes to anything. All products will still be made and available as well as replacement parts.
 
Madtater,

biohacker

H.R.E.A.M
They settled the lawsuit prior to the judgement. They basically paid puffco to use their patents. Don on focus V’s reddit page stated there will be no changes to anything. All products will still be made and available as well as replacement parts.

Not sure who or what to believe anymore, but don't really care. The drama sure is hilarious though lol

"Focus V settled Puffco's lawsuit agreeing to take the Carta off the market and pay damages. Focus V CEO spun this L as a W on IG and his former head of HR called him out for a bunch of slimeball activities around the Puffco case and separately within Focus V. Controversy has ensued"

"Long story short it seems like Sam the owner of Focus V stole patents, tried to bribe someone for a patent, threatening people so they dont show up to a disposition, scamming investors, and used company money to buy strippers. This all came out after they lost their lawsuit and will have to stop selling the Carta 2 in July of next year"

-from Puffco's Reddit

It's all out there on ig, fb, reddit, and the Spannabis hookers and banging HR employees L O fucking L!! :rofl:

Kinda glad FocusV hasn't seen a single penny from me!
 
biohacker,
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florduh

Well-Known Member
Not sure exactly how to feel about this one. On the one hand, more competition is always better.

On the other hand... Puffco Roger posted legal docs stating Focus V will need to cease selling the Carta. Not sure why he would lie about this. But Focus V.... well they keep sending emails looking for "investors". Kept giving me Crypto Scam vibes. And lying about your legal situation in an attempt to get a bunch of rube bag-holder "investors" is pretty common in the crypto scam world :shrug:
 
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Madtater

Well-Known Member
Kinda glad FocusV hasn't seen a single penny from me!
If that is true, then why are you all over this thread? trolling? That would be like me going i to the TM2 thread, even though i don’t own one, just to talk shit. If you dont want anything from focus V, why post here to stir up drama? What purpose does it serve?

Bottom line, the focus V rep/mod stated there will be no changes to their products or line-up and all products will be available without change. There is no other information to go on that i have seen that is reputable….and i am certainly not gonna hop into the puffco sub looking for accurate answers as most of those guys are puffco fanatics/fanbois. They make shit up all the time that isnt true.
tried to bribe someone for a patent, threatening people so they dont show up to a disposition, scamming investors, and used company money to buy strippers.
And thank you for proving my point if you got that from puffco’s reddit. What does that have anything to do with a patent dispute that played out in court and was settled before the judgement came in? If you don’t know, it is just to trash focus V…in a situation (patent disputes) that happens all the time in court on a daily basis.

There is enough drama in the world…we don’t need more.
 
Madtater,
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biohacker

H.R.E.A.M
If that is true, then why are you all over this thread? trolling? That would be like me going i to the TM2 thread, even though i don’t own one, just to talk shit. If you dont want anything from focus V, why post here to stir up drama? What purpose does it serve?

Huh?? What are you even talking about? Why are you so triggered??

Bottom line, the focus V rep/mod stated there will be no changes to their products or line-up and all products will be available without change. There is no other information to go on that i have seen that is reputable….and i am certainly not gonna hop into the puffco sub looking for accurate answers as most of those guys are puffco fanatics/fanbois. They make shit up all the time that isnt true.

Oh I see, you have horse blinders on, but at least you know the bottom line :rofl:

And thank you for proving my point if you got that from puffco’s reddit. What does that have anything to do with a patent dispute that played out in court and was settled before the judgement came in? If you don’t know, it is just to trash focus V…in a situation (patent disputes) that happens all the time in court on a daily basis.

The only point I see is you being triggered lol. Don't take it personally, unless you're one of their share holders of course! :lol:

There is enough drama in the world…we don’t need more.

Seems like you're the one trying to create it!?

I'll tell you what since i'm "all over this thread" and "trolling", i'll just unsub, so you can enjoy your echo chamber of ONE! :tup::lol:
 
biohacker,
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AndyO

Well-Known Member
Bottom line, the focus V rep/mod stated there will be no changes to their products or line-up and all products will be available without change. There is no other information to go on that i have seen that is reputable….and i am certainly not gonna hop into the puffco sub looking for accurate answers as most of those guys are puffco fanatics/fanbois. They make shit up all the time that isnt true.

What Puffco Roger posted is other information to go on, that suggests the exact opposite - that they need to stop selling the Carta.

The rep that you're citing is also trying to spin this company-threatening loss as a win. So while you're inclined to believe him, I don't think you can blame people who are inclined not to.
 
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Cdwhit

Active Member
So I like my CARTA 2, is it worth ordering a spare glass and bowl now, or will they be available for a couple years?
 
Cdwhit,
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