Carta by Focus V

[biohacker]

I will never deal with this company again.

No wonder they're looking for investors! You would think they would make sure CS would be on point before Puffco puts them out of their misery lol.

 

[BFFC]

Anyone here had problems with the CS at Focus V ?

I ordered a Carta v2, we used it one time and then there was a giant crack across the ceramic material in the atomizer.

We contact CS and to make a long story short they refused to honor their warranty. On a brand new device ordered from their own website that broke within the first day of using it.

I will never deal with this company again.

That's very surprising...I saw someone on one of the grower's forums that has over 7,000 sessions on their Carta 2.

If the purchase broke under normal use due to manufacturer defect, under warranty and they refuse to do anything, most credit cards will cover it with a claim...ymmv.

 

[MegaMan2k]

That's very surprising...I saw someone on one of the grower's forums that has over 7,000 sessions on their Carta 2.

If the purchase broke under normal use due to manufacturer defect, under warranty and they refuse to do anything, most credit cards will cover it with a claim...ymmv.

Yea i was very suprised aswell since it must have been cracked on delivery, it should be a easy decision to replace it under warranty, but apparantly they didnt think so.

 

[MegaMan2k]

No wonder they're looking for investors! You would think they would make sure CS would be on point before Puffco puts them out of their misery lol.

The way they made their formular for RMA was also on the edge of what some people refer to as "asshole-design"

Basically where a company makes the process so annoying and tedious on purpose with the goal that the customer gives up trying.

 

[biohacker]

The way they made their formular for RMA was also on the edge of what some people refer to as "asshole-design"

Basically where a company makes the process so annoying and tedious on purpose with the goal that the customer gives up trying.

They must of taken notes from Puffco!

 

[MegaMan2k]

They must of taken notes from Puffco!

Never had to use their CS but i don't doubt you lol...

Makes me want to buy e-rigs directly from China in the future lol.

 

[biohacker]

@MegaMan2k they claim SIX MONTHS warranty?

Our Intelli-Core® product line uses only the highest quality materials for safety and longevity of you and your device. We stand by our products and back our Intelli-Core® product line with a Six Month Warranty.

You need to put some fire under them and/or contact your bank because unless you broke it yourself (I know you didn't) this is complete bs.

 

[MegaMan2k]

@MegaMan2k they claim SIX MONTHS warranty?

Our Intelli-Core® product line uses only the highest quality materials for safety and longevity of you and your device. We stand by our products and back our Intelli-Core® product line with a Six Month Warranty.

You need to put some fire under them and/or contact your bank because unless you broke it yourself (I know you didn't) this is complete bs.

i accepted my loses and paid for it hah. Maybe i was just unlucky who knows.. I gave up fighting it