So it's been a month and a half since i first got a defective tea from Planet of the Vapes.
Even though I didn't buy from them Boundless reached out to me and looked into things for me. They are good with their customers.
Don't buy from Planet of the Vapes though. They are crooks and will by literal definition rob you.
I bought a Boundless Tera from Planet of The Vapes in Early November. It had a serious safety issue with it. I was worried it would set my house on fire.
I waited 16 days from delivery to reach out to them and asked for a refund. They denied me a refund for a unit delivered in unsafe condition due to the delay I took to document the issue before I contacted them.
I finally received my replacement. I was given a used unit that doesn't have all the pieces and is unusable.
So I finally got my replacement vape from Planet of the Vapes after more than a month. They ripped me off and sent me a used unit with no box and more than half the pieces missing.
It is completely unusable. No stems, nothing but the vape and a charger in a ziplock bag.
https://photos.app.goo.gl/4JjaRtwjkqSzrgFSA
In exchange for a unit that turned itself on and would heat on its own.
https://photos.app.goo.gl/1KxtZxrS9ZhG2cdp8
It's been a month and a half since they got my money. Even if they refunded me today and I could buy elsewhere it would still take probably another month to get a vape since they have stretched this out into Christmas. One week of that delay I will take responsibility for the rest is on them.