sickmanfraud
Well-Known Member
Just saw where the Ascent glass spacers are in stock and even on a 4/20 sale!!!
Just saw where the Ascent glass spacers are in stock and even on a 4/20 sale!!!
However, I'm disturbed about this silicone/plastic taste people report. If it's an "all-glass" airpath then there should be no silicone/plastic taste.
So yeh, this sounds pretty messed up. I might just leave it in the box and sell it on ebay.
But I wouldn't say that the silicone is not in the vapor path. It's all around the bowl, it's holding the glass stem, and it's right under your nose on the buddy rim. It gets covered with oil pretty fast so it's definitely in contact with the vapor.
Been a fan of the ascent for a while. I've had one for about a year and a half and the silicon around the ceramic bowl has started to melt or otherwise recede for some reason. Has anyone else had this issue. I'm going to try & talk to DaVinci's customer service about it tomorrow. I don't want to stoke fears about the product as it's served me well & while this is an issue it took almost 18 months of 4-7 days a week of use before this became perceptible.
Silicone degradation will come from a lot of heat, cleaning and general use. This is covered under our warranty. Please contact customer service at customerservice@davincivaporizer.com and they will help sort you out! If you need anything else in the process please feel free to PM me.Been a fan of the ascent for a while. I've had one for about a year and a half and the silicon around the ceramic bowl has started to melt or otherwise recede for some reason. Has anyone else had this issue. I'm going to try & talk to DaVinci's customer service about it tomorrow. I don't want to stoke fears about the product as it's served me well & while this is an issue it took almost 18 months of 4-7 days a week of use before this became perceptible.
Actually I have the exact same time line as you. Shipped on the same day! I still not even sure if they actually received mine they just dodge the question saying it will be a "couple more days". I just want to know if they have it... This whole thing has left a bad taste in my mouth. This has to be the worst I have been treated with customer service. This was my first time doing bussiness with DaVinci and it's going to be the last.I'm fed up with their customer service. I got an Ascent for my birthday back in April. I was initially impressed with the unit, although the bottom bowl portion of the unit didn't line up when closed. I figured it's just a minor manufacturing defect, so it didn't bother me. But two weeks later, the unit stopped letting me change temps during use, so I called Davinci, sent them copies of the receipt and video of the issue, and got an RMA.
May 13 - Shipped back at my expense.
May 16 - Davinci confirms it was received and turn around time is 7-10 days.
June 2 - I write asking about the status since it's very difficult to reach anyone by phone. They respond saying they just received it a week ago(?) and it will be fixed and ready to ship back the next day or early the following week.
June 8 - Write to them again. They apologize and say they can't fix it and will ship a new one out the following day.
June 13 - It's now a month later. I write again asking where it is. They apologize and say that they will have one shipped out by Wednesday.
Sorry if I seem like I'm whining, but over a month seems a bit long for a warranty replacement. It was a great portable vaporizer while it worked, but I've kind of given up on them at this point.
Actually I have the exact same time line as you. Shipped on the same day! I still not even sure if they actually received mine they just dodge the question saying it will be a "couple more days". I just want to know if they have it... This whole thing has left a bad taste in my mouth. This has to be the worst I have been treated with customer service. This was my first time doing bussiness with DaVinci and it's going to be the last.
I finally got it back! So I am pretty happy now. I might have been too harsh in that comment I was just mad that I haven't be able use this great vape in such a long time but besides the wait and the one or two vague answers I got ,their customer service is good in the sense they always got back to you and they did take care of my problem.Actually I have the exact same time line as you. Shipped on the same day! I still not even sure if they actually received mine they just dodge the question saying it will be a "couple more days". I just want to know if they have it... This whole thing has left a bad taste in my mouth. This has to be the worst I have been treated with customer service. This was my first time doing bussiness with DaVinci and it's going to be the last.
Will they take care of you 3+ years later with no questions asked like DV though? I don't know many vendors or manufacturers other than EVGA that take care of their customers like DV does. Im not 100% sure but it seems and sounds like if you buy direct Davinci is even more willing to have you covered.I would suggest folks buying the Ascent through PUI. Great customer service. You only need to deal with them.
Not really sure whats going on at the moment, but that might be it. Its just strange one rep tells me the repairs were complete and stress testing is almost done. Then yesterday I get an email saying they will be shipping me a replacement device from Canada.I think this delay has a name, stock issues
Probably going to have to sent it of to DV, sounds like there's a short in there or something. There's no factory resetting the Ascent.My Ascent has started acting like the computer needs to be rebooted. The settings button no longer works like it is supposed to. The power button will not turn the unit off. Up and down temperature buttons cycle between F and C and the like. Is this thing done or has anyone found some way to factory reset the devices?
Probably going to have to sent it of to DV, sounds like there's a short in there or something. There's no factory resetting the Ascent.
Totally understand what you're saying but unfortunately there's no way to update the firmware in the Ascents currently out. In the future we will display it differently.
Hold all three buttons down for 7 seconds. There is no indication that it is reset, so to check that it was done properly you can look at the vapor cycle times and temps. They should all be reset back to 375 for 3 minutes. Your timer, and default temperature will also be set to factory settings as well.