Sup guys!
Got a parcel from DaVinci today, so I'm giving the promised update regarding the Ascent purchased off DHGate that was kinda DOA (page 344 OTT), suspected counterfeit.
The CSR didn't tell me anything regarding the authenticity of my unit.
I'm overall satisfied but there are pros and cons, as you'll see:
- Didn't get my unit back, got a new unit.
- Got a new model (serial number starts with 3).
It's nothing like my previous unit which was full of defects. I'm thinking my unit was either a counterfeit, either an "illegal" assembled from defect parts (misprinted Ascent logo at the back, ceramic bowl without glass, black panels too small...)
I assume they kept my unit to track down its origin, authentic or not.
I notice that the bowl swivelling has two "notches", maybe that's a difference between 2nd and 3rd series...
- Sent my unit on Nov. 12th, got it back on Dec. 15th, when the CSR said I should wait 5-10 business days after they receive it to get it back, repaired or replaced. Didn't get a word from the CSR until the tracking number came in on Friday.
- Didn't get any free accs... not very cool for a month-long DOA, but I still got new default glassware and accessories.
- I need to press + and - keys
twice most of the time
I just pressed [-] 18 times to lower 10 degrees. Not enough for me to send it back for service...just enough to be annoying and make me want to disassemble it myself.
I love disassembling stuff, don't pay attention.
Also a minor cosmetic defect, but so minor compared to what I've seen before
Very slight misalignment of the metal frame around the mouthpiece.
So I won't say, like most of you, that DaVinci's customer service is great... I've seen much much better, but I still got an Ascent for about half the price, so I can't complain.
And now, time for some floral experimentation
For those who would be tempted to purchase it off DHGate, I can't recommend it. Authentic or not, the unit was crap, unusable, and DHGate is not an "authorized seller" so the warranty is not included. I just happened to be lucky (noisy?) enough to get the warranty.
I've read a few negative reviews about this dishonest seller in the meantime also, saying he asks you to ship back the unit and says the package got lost, or sends another DOA, etc.
Cheers!