Steady Eddy, now that is a good one. My dads name was Ed. You brought back some fond memories mom.
Yes, warranties do matter folks. Most of us stand behind our products and I know Tom did. I do think what happened in PD land was an exception to the norm around here in so many ways.
First off, the mods are doing fine, keeping some kind of order to a potential chaotic scene as forums can be. I think they are tolerant and respectful of all members of FC. I think their 'rules' and enforcement keep us all relevant and give consumers a very clear picture of what is available in the vape world, complete with lots of reviews and comments from consumers. I have much gratitude and appreciation for all FC members, lurkers and moderators. You all have helped us grow in a good direction. Thank you.
And lastly, the vast majority of us are reasonable people with reasonable expectations. We can take crap if it comes along and especially differing opinions and sales slumps. We will keep on going as long as we can. We are all trying to make a niche in a tough economy and a 'different' market. if something has to end for some reason for any of us, you will most likely see a very different exit from FC. A gracious one with extreme thanks for how FC has helped us all and continues to do so. Also you will see continued contact available for questions(and answers) to ease the change. I am not just speaking for us now because we do plan on continuing this gig for some long term 'duration'. I am speaking also for many. Most of us are different than what you saw across the street. It sure was an interesting movie, especially from our perspective. I do want to say "Thank you Tom", you surely have helped us in many ways, even if that was not your intention.
And with that, our CRZ warranty which will be posted on the CRZ page of our website. Sorry for the delay. It is a funny turtle train we have here but that is what adds to the fun.
Aromazap Limited Lifetime Warranty
What is lifetime?
We will repair or replace free of charge any Aromazap(Ceramic Insulated RockZap or CRZ) that fails to function properly for any reason for the life of the Zap. The customer pays the freight to Zapville. The life of the Zap means as long as you, the original owner, owns the Zap. We will also repair 2nd and 3rd owned units but will charge an additional fee if not the original owner.
What is Limited?
Limited is the wood, the transformer, vapor stems and misuse or abuse.
The transformer is warranted by Jameco for a year. Customers should go through Jameco if the transformer fails to perform within the year period. We do not warrant the transformer. The transformer disclaimer can be waived at our discretion.
We will replace or repair at our discretion the wood for cracks that affect the function in any way at no charge for a period of one year from the date of purchase. After a year we will replace the wood for a nominal charge for cracking or other deformities. Freight to us is on the customer.
We will replace vapor stems if the screen dislodges for a period of three months from date of purchase. If a continuous problem occurs, we reserve the right to charge for vapor stems replaced.
Misuse and/or abuse determination is at our discretion based on our observation of the unit.
We are always here via Email at zapman@aromazap.com to answer any questions of any kind and assist you in your purchase.