Pappy
shmaporist
JUST WHEN YOU THINK YOU'RE OUT, ETC., ETC.
The seller was understandably pissed I left neg feedback and suppled me email excerpts with Arizer, (not comprehensive and not a P.O.) suggesting the unit was legitimately purchased from Arizer. So, for your amusement and edification, get the popcorn. FWIW I still don't believe they bought it from Arizer. But Donald Trump is running for president. We live in strange times. Stay thirsty. :/
Dear hotsales121,
Selling counterfeit items on eBay is not cool with me. I don't want to
see anyone else get burned. That's why you got negative feedback. If/when
you contact Amy at Arizer perhaps you can arrange to buy wholesale direct
from them? Good luck!
On May 26, 2016, at 1:05 AM, Arizer Service
<service at arizer dot com> wrote:
Hi Michael,
Thank you for your
email.
I am sorry to inform you but based on the information provided,
the product you have is a counterfeit, not manufactured by Arizer.
Due
to the low quality components in that product I strongly recommend that you
do not attempt to use it any further.
If you can send the counterfeit
product in to us, I can offer you an exchange for a new Authentic Arizer
Solo for only $99.00 (plus shipping and applicable tax).
If you would
like to take me up on this offer please let me know!
Best
Regards,
Amy
Arizer Tech
Service at arizer dot com
---------------------------
Hi dear Pappy,
Thanks for this information we would like to let
you know that we purchased our order directly from them and following
information is one off our order detail.
hotsales121
9/10/15
to
Arizer
Hi Kevin,
Thanks for reply
We would like to order 50
units
Please provide us quotation for 50 units of Black solo vaporizer +
shipping cost.
We will make a payment after we receive the invoice .
Regards,
Peyman Najafi
Director of Purchasing and
Operations
Hotsales21
Arizer Orders <orders At arizer dot com>
9/14/15
to me
Hello Peyman,
Thank you for your email and sorry
for my delayed reply.
Price for each Solo would be $92.50 USD (plus
shipping) with order quantities of 50+
I will send you an invoice soon.
We will ship your order after we receive the payment! If you have any
further questions please let me know.
Best Regards,
Kevin
orders At
arizer dot com
we already stop selling there products because they do not
honer their own products serial number and called it counterfeit .
We are
wounding if they call this solo as counterfeit products Why they asked you
to return it back to them and offered you to purchase new solo whit price
of $99 because when any company call any product as counterfeit product the
will not honer to replacement and ask customer to return counterfeit
product back to them!! .
So As a seller we did everything to make sure
you are happy with our service even you did not returned all the pips which
worth over $20 we fully refund your money.
we are wondering if there is
anything else we can do to change your mind about our company if you check
our sell history you will see we worked hard to provide our customer the
best service and hope you understand your negative will effect to our
business.
We are willing to do anything in our power to change your mind
abut our service because customer satisfaction is our top priority.
We are
waiting for your kind reply.
Regards
Peyman hotsales121 sells manager
-----------------------------------
Dear hotsales121,
If true, Arizer owes you an apology. Amy informed me (from the SN I
provided) that the unit was definitely counterfeit. It didn't look or
perform like any Solo I've ever used. At the very least, it was defective.
I know Kevin. Have him confirm with me the unit is genuine an I'll be happy
to retract the feedback. I have no dog in this fight. I'm stuck in the
middle.
The seller was understandably pissed I left neg feedback and suppled me email excerpts with Arizer, (not comprehensive and not a P.O.) suggesting the unit was legitimately purchased from Arizer. So, for your amusement and edification, get the popcorn. FWIW I still don't believe they bought it from Arizer. But Donald Trump is running for president. We live in strange times. Stay thirsty. :/
Dear hotsales121,
Selling counterfeit items on eBay is not cool with me. I don't want to
see anyone else get burned. That's why you got negative feedback. If/when
you contact Amy at Arizer perhaps you can arrange to buy wholesale direct
from them? Good luck!
On May 26, 2016, at 1:05 AM, Arizer Service
<service at arizer dot com> wrote:
Hi Michael,
Thank you for your
email.
I am sorry to inform you but based on the information provided,
the product you have is a counterfeit, not manufactured by Arizer.
Due
to the low quality components in that product I strongly recommend that you
do not attempt to use it any further.
If you can send the counterfeit
product in to us, I can offer you an exchange for a new Authentic Arizer
Solo for only $99.00 (plus shipping and applicable tax).
If you would
like to take me up on this offer please let me know!
Best
Regards,
Amy
Arizer Tech
Service at arizer dot com
---------------------------
Hi dear Pappy,
Thanks for this information we would like to let
you know that we purchased our order directly from them and following
information is one off our order detail.
hotsales121
9/10/15
to
Arizer
Hi Kevin,
Thanks for reply
We would like to order 50
units
Please provide us quotation for 50 units of Black solo vaporizer +
shipping cost.
We will make a payment after we receive the invoice .
Regards,
Peyman Najafi
Director of Purchasing and
Operations
Hotsales21
Arizer Orders <orders At arizer dot com>
9/14/15
to me
Hello Peyman,
Thank you for your email and sorry
for my delayed reply.
Price for each Solo would be $92.50 USD (plus
shipping) with order quantities of 50+
I will send you an invoice soon.
We will ship your order after we receive the payment! If you have any
further questions please let me know.
Best Regards,
Kevin
orders At
arizer dot com
we already stop selling there products because they do not
honer their own products serial number and called it counterfeit .
We are
wounding if they call this solo as counterfeit products Why they asked you
to return it back to them and offered you to purchase new solo whit price
of $99 because when any company call any product as counterfeit product the
will not honer to replacement and ask customer to return counterfeit
product back to them!! .
So As a seller we did everything to make sure
you are happy with our service even you did not returned all the pips which
worth over $20 we fully refund your money.
we are wondering if there is
anything else we can do to change your mind about our company if you check
our sell history you will see we worked hard to provide our customer the
best service and hope you understand your negative will effect to our
business.
We are willing to do anything in our power to change your mind
abut our service because customer satisfaction is our top priority.
We are
waiting for your kind reply.
Regards
Peyman hotsales121 sells manager
-----------------------------------
Dear hotsales121,
If true, Arizer owes you an apology. Amy informed me (from the SN I
provided) that the unit was definitely counterfeit. It didn't look or
perform like any Solo I've ever used. At the very least, it was defective.
I know Kevin. Have him confirm with me the unit is genuine an I'll be happy
to retract the feedback. I have no dog in this fight. I'm stuck in the
middle.