An update on my experience with Aroma-Tek and the Arizer Solo:
First one I bought was from the M1C1 lot, worked for a week or so, and the heating element died. Turned it on, started to heat for a few seconds, turned itself off. Sent it back to Aroma-Tek, and they promptly replaced it with a new one (one week turnaround), which was unfortunately another M1C1. Second one worked for a week or so, then same problem, heating element died again, same symptoms as first Solo. Sent it back to Aroma-Tek again, requesting that they not send me another M1C1. This time they responded with three options: They offered to (1) send me a new one from and older lot (M1B), (2) send me a new one from their new shipment of Solos which will arrive in a week, or (3) issue a refund.
I opted to wait a week for one out of the new shipment. What do you guys think? Was that the right decision?
So the whole thing has been frustrating, but I have to say that Aroma-Tek has been very responsive with very good customer service. Each time, they responded promptly and offered to make good on the purchase. I would def buy from them again.
Unfortunately, the other frustrating thing is that when I do get my new Solo, I won't have anything to put in it, but that's another story. The Mass. dispensaries should open on June 1, and I will be the first in line!