the unit was purchased form vaped.ca they said that for a warranty issue I had to deal with arizer. Solo is built in Canada not china so what is sealed up in boxes with their new units would be their issue in my opinion. All the dealer is doing is mailing new in boxes factory units that are sealed.
If it's a legitimate unit it should have come with an official charger.
Counterfeits come in sealed packages and are sold worldwide. How are you sure you don't have one? IMO the only sure way is through Arizer.
That dealer might be playing it straight, not all are. IMO only one way to find out. IMO also, if he's blowing you off that's not a good sign. How do you rate his Customer Service? He's the one that made the deal with you, not Arizer.
BTW, if you check the law, only the Dealer that sold it to you is 'on the hook' for warranty work, they made the claim it was protected when they took your money. Arizer might or might not cover it (their call), their only legal obligation is to those (few) who bought it directly from them. The Dealer (who may have bought from them) may have a claim in turn with Arizer (or maybe his distributor?), but not you directly. Contract Law says it has to 'go both ways' ("Quid pro quo") to be legally binding. This is why PIs on TV always ask for a dollar 'up front' to make you a client. Until you pay them, there is no contract. What they do on your behalf could well get them thrown in jail otherwise, they don't have a legal client until then.
At the risk of repeating myself, I suggest you send the unit to Arizer. If it's legit they'll repair/replace it.....they'll do right by you, they have a long history of doing so. But it's not realistic to expect them to support the unit until it verified as legit (and given the 'wrong' charger, that's really most likely?).
As another data point, I intentionally bought a 'too good to be true' Air. You'll find it covered in that thread and in the Counterfeits thread. It appeared 'right' and functioned well enough. Without a legitimate one next to it to compare with the 'wrong' (but functional) charger was the easiest thing to spot. Lots of photos there showing this.
If Arizer says 'we never shipped that charger' I suspect they are telling the truth? What other plausible explanation is there? If the battery is not defective it should charge with a good charger. A good charger should try to charge a bad battery, even if that's not possible. If the charger is defective or out of spec it cannot damage a good battery, the charging circuits inside Solo protect the battery absolutely......all it can do is not charge the battery....which is what you see?
Good luck, but I think 'yer chopping, but no chips are flying' here. Send it in, they will repair/replace and return to you in a timely manner if all is Jake and confirm it's a charger problem otherwise? If the battery really is bad, let the pros deal with it?
OF
I found another charger with the correct specs in with my box of old chargers that I have and it works fine.
Cool. Glad you're back in action. Also glad that Arizer really did right by you?
Leaves open how it got into the box and into your hands. Hopefully the rest of the package will hold up under use. Do you have a solid backup Vape? I think you understand the value of this under some conditions, otherwise I suggest you consider a different sort of vape you can enjoy from time to time anyway. Like Vapor Genie, or a personal favorite, Vapman. Both are about half the price of Solo (a common recommendation of mine for 'backup vape' to other owners.....), are very efficient and flexible, and neat in their own right. Also worth consideration is MFLB, a true classic with very large, very loyal, following.
With only one vape, which is sure to eventually fail for some random reason or another, you face combustion. Not a pretty position, best to have alternatives in place for mission critical equipment. A pack of Zig-zags and a Bic lighter doesn't count.
Best wishes with your resurrected Solo.
OF
