I want to let everyone know about the unbelievable customer service experience I had with my order from 316twholesale.
I placed an order late one evening for an extractor kit. The next morning, I realized that I also wanted to purchase some filters of different sizes. I used the Support link on the site to ask if it was possible to combine items to save shipping costs, or whether I should just cancel the original order--then reorder everything on one invoice.
Imagine my surprise when the next evening I received a phone call from the owner of the company. We had a lengthy discussion about what I was trying to accomplish, and he gave me some excellent advice on filter size, mesh differences, etc. After 15 minutes or so, he said not to worry--that he would take care of me.
A couple of days later, my package arrived. He had upgraded my extractor kit to the larger size--but no other filters were present. Oh well, I appreciated the upgrade and could always order other filters...
THEN, the next day--another box arrived from the company. This one had the filters we had discussed. I assume that he had sent the original package before we spoke, then sent another after our discussion, without a request from me. I can't think of any other companies that I have ordered from that would have done the same.
Needless to say, I am very pleased with my experience with 316twholesale. If you are in the market for stainless mesh filters, I'd recommend you give them a look.