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Great questions. - In regards to the temperature, I read that the food grade plastic material used in the Pax can withstand temperatures of up to about 445 degrees. What is the heating threshold of the food grade plastic? I'm asking around and trying to get some details to share! - On the...

Absolutely! Thanks for the heads up. For PAX 1, 2, and 3, the vapor path and oven are constructed from surgical-grade, stainless steel. They are sealed from the rest of the internal components. All plastic materials are made from heat resistant, food-grade materials. They will withstand...

Hey guys! We've updated our PAX Mobile app. It's laying the groundwork for future additions but the highlights are a complete redesign, more resources + tutorial videos, and PAX 3 owners can now set their temperature to 340°F (175°C). Unfortunately though, we are no longer able to support iOS...

There isn't an official trade-in program, but we're continuing our "Original PAX to PAX 3" option, which is secondary to warranty services. Instead of doing the normal repair/replace process for an original PAX, we'd recycle the device and email a website credit towards a PAX 3. Currently there...

Oh dang. Haven't been able to replicate but I've flagged the team and am keeping an eye out for other reports. If you're seeing it consistently and can share steps to replicate, we're all ears! The new $149.99 PAX 2 kit is available in only Charcoal and Platinum, and that one comes with the 2...

I'll absolutely share that suggestion with the team, and thanks so much for your patience! PM me if you ever need anything. It's different than the brushed finish! Our Weeknd Edition PAX 2 had a matte finish, though. More info here: https://www.paxvapor.com/news/pax_portfolio_update Let me...

Really sorry to hear this, and I'm also sorry for the frustration we've caused. We're working hard to catch up but there's absolutely a delay, so I can help speed things up. Message me the case number from your confirmation email, or the email address you had used to reach out, and I'll get the...

Hey! We're definitely excited for Era's future. Although we initially launched in CA and CO, we're already now available in OR, WA, and NV a few months later. Keep an eye on us :) I don't get too much insight into what the Product team is tinkering around with, but we're aware of the interest...

Sorry to hear that :( I'm happy to help. Can you message me your support case number?

I actually haven't witnessed this! Can you or anyone PM me a link to the video?

Thanks for circling back and I'm sorry for the continued wait! I'll touch base with the team and make sure they reach out to you today.

Absolutely, thanks for sharing your case number. I'll have the team connect with you today and I really appreciate your patience with us. And heads up, they'll probably ask for a photo of the lid so we can pass it to our engineers. We definitely don't expect those magnets to fall out so...

"we're always working on new things!" Sorry :) @JCharles (apologies, cant find out how to add a quote in the edit field) I feel ya on the app. Im the kind of person that will set it to what I like and then leave it for a long time. I'll share your suggestion for sure. PAX 3 has an auto...

Noted and shared! A wider range isn't something I'm expecting in the near future, but I know that the team wants to hear that feedback for sure. Can you expand on that? Once a PAX 3 is paired with the app it'll enable the 5th temp setting. Once set to whatever temp you want, it can be cycled...

I've been sharing interest in this with our engineers and will definitely add your thoughts! Also everyone, if you haven't seen it posted elsewhere, I wanted to let you all know about the start of an ongoing 20% discount program for PAX 2 and 3, designated for US Armed Forces Veterans of all...

The engineering plastic used in the oven lid, and the mount it rests on can withstand temperatures hotter than PAX will reach so they won't affect the taste. The medical grade silicone mouthpiece can also withstand high temperatures, and is far from the heat source. After supporting 3...

Sorry friends! I was on vacation from the 4th and just got back in. I'll try to get back to each username mention but don't hesitate to privately message me as well. Shout out to @Mr. Me2 for sending peeps my way. @pohodar just replied to your PM. Thanks for sending! This is gonna sound...

Hey, thanks for letting me know and for your PM. I'll follow up there presently :) I don't recommend using an AC charger if it's not ours. For USB, feel free to overshoot the 1A requirement, as PAX will regulate charging on its own.

I'll share your interest with the team :) Yeah that's totally fine. I recommend using a microfiber cloth with a tiny bit if iso on it.