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http://www.hazevaporizers.com/images/sq-tips-3-6-v2.pdf Videos are coming soon too. Micro dose concept pictures and information will be posted next week. More info on other accessories are coming next week too.

Sorry. Multiple people watch the forum on our end. Did not realize that. I will look for your package and will make a video for you.

What is the issue with your unit? Vapor Production?

Here is screenshot of my troubleshooting with a customer who claimed that she cannot get any vapor and who thought that she had a defective unit. With couple quick steps, she started enjoying it. I decided to take screenshots and post here. This may help some of the folks out there whom they...

Please send me a picture of your lid (air filters) and image of your lid with your tray installed. I can troubleshoot for you

Sounds like you did not apply the firmware upgrade and overcharging the unit may have damaged it. Please PM me your order details and we can take care of you Please PM me and i can walk you through.

First, please make sure that your firmware reads version 59 on the app. After this, you can use the wall charger with 230V. It has a converter inside so no issues. If your version is not 59, please do the firmware upgrade. You can find it on our website.

Charging through standard USB port will not charge fast. Regardless of what cable you use. The fast charging is only via USB-C with wall charger

Thank you all. Noted all points.

There can be possible solutions in terms of a firmware upgrade in the future for this. It is on the “possible improvements” list. The point is that this is not a product specific subject. All Square units work on this principle at cold start at the moment. Some people call it a bug or think...

As far as you are happy with CS, we are happy. Just wanted to make sure that nobody here thinks that we do not read messages in full. That is what I wanted to point out. We do read messages in full and respond in full. Some customers are just not happy with what we have to say.

No defense my friend. I was responding to this comment here: "I feel like they didn't even read my full message". So all messages are read in full and responded in full unless they are not received properly. Thanks!

We have been responding to you last 2 hours on PM and responded to the last message on PM as well and we do read everything. Are you not seeing our responses on your end?

My team said that it is a generic placeholder label until our legal team get some specifics on what is required.

FDA labelling requirements since people can consume e-juice with our device.

We are looking into this but the biggest challenge is the power consumption of the bluetooth at the moment

Thank you for the pointer. Just updated the page for that.

The firmware version is on the same screen and it should read version 59 as the latest firmware. It should not hurt to charge with lower voltage Presets are saved if you name them. Otherwise, it will overwrite what was saved before. You can name the settings on the screen before transferring...

Most customers who tried both types of bowls commented that the stainless pods add about 2 extra seconds to initial heat up hit but instant afterwards. SS pod owners can comment more.

Thank you all. The discoloration on the pods are normal. These are exposed to high heat. Similar to the cooking trays you place in your convection ovens. In time, they will lose their original color and it is expected. These pods are also exposed to ISO etc so just as any other part, they will...