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Please see below link. http://www.hazevaporizers.com/images/sq-tips-3-6-v4.pdf Make sure that you tamp down your herb with your finger after you fill your pod. So it is snug. Make sure to draw slow. Make sure that you keep pressing button down while inhaling.

What is your Windows 10 version number? Also, you are using the supplied “short” data cable correct?

Here below are the images of the micro dose rings: We will have two sizes: 1/2 and 1/3 These rings are made of stainless steel and they have unique structure to retain/transfer/divert the hot air and optimize the herb vaporization. They are removable for cleaning as well...

We will honor the warranty. No problem.

You can buy all your accessories from VapoShop Also, it is important that you review these best practices brochure below. We now include this with all Square boxes but Namaste inventory may be old. We also no longer list Namaste as one of our authorized distributors so please make a note of...

I will post a picture by tomorrow and will try to post a quick video tomorrow as well.

It means the firmware was old and you left it on the charger for extended period of time. Sent you a PM

We received his package, literally opened his package in front of the camera, changed temps to all below 400, loaded up and vaped at 350F with massive clouds from first hit. So we are lost until we receive a similar video from him showing us exactly what he is doing so we can help him.

Clean filters + Fine grind + tight pack + full pod + long draw = great vapor production even at 335F PMs from weekend: I will respond later today.

There is not a specific grinder we recommend. All of them should work. Mine is not a name brand one with zinc teeth and works fine.

It means the new firmware was not applied and/or the unit was left on charger for extended period of time. PM me and we can take care of it

Planet Vape Canada officially received their first batch of inventory today. For Canadian customers who were asking about it.

@Momor , same deal with your unit as @Vapin in the usa. Nothing to be fixed and it looks like it is the packing, grinding style or type of herb you use. Sorry it took few extra days for our technician to get to your package to make a video but he made a video for you which shows plenty of vapor...

The tight pack is for users who want more visible vapor at low temps. For example: You mentioned that you could not get vapor at 455F and you noticed in your video that the tech got mouthful of vapor from your unit at 360F and none of the higher settings were above 400F. If you don’t care about...

We made a video with your unit, addressing all your points in the RMA and demonstrating how it works real time. I will share with you in PM but we will be posting a general best practices video on our social channels and to our website either end of this week or next week the latest. P.S...

My pleasure

I am sending you a PM, you can easily replace yourself if thats what you prefer.

You don’t need an updated firmware as these are all the latest versions. We check each replacement before shipment as an add on QC so ceramic or coil should not be broken or dead. Are you sure that the unit was not dropped or damaged in anyway? The broken oven explains the coil issue but I don’t...

As you mentioned in your earlier post, you received a brand new base. What makes you think that ceramic is broken or your coil needs to be situated? You should not be doing anything with it other than charging the device and vaping.

Great tip...Updated the document with this. Here is the link. We will start adding this brochure to every box. http://www.hazevaporizers.com/images/sq-tips-3-6-v4.pdf