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Thank you, I just sent them my past emails correspondences and she called and they are taking better care of me. Thank you. "Also, contrary to others I find the PAX to be superior in flavor and I am guessing that has to do with conduction over convection. I know this is controversial, but...

I would say they have an issue with returns. This will be my fourth time, calling them, cleaning, packaging, driving, shipping, waiting without medical device. I did get the trusty Lotus thanks to you here on FC, thank you for steering me in the correct direction.

It's been a wile, thanks for the support. I'm real dissappointed with the new return policy. It get's expensive having to drive to shipping facility. I've gotten over 100 miles total so far just returning these things. Everyone is different, one way or another. Shelby is who I am in contact...

Number 3 just gave up. On third draw, no heat. Inicator light works fine, tried both batteries with no luck. Seems they have changed their return policy...7-10 days before I'll know weather it's repaired or replaced. Guess this is why I'm waiting to buy another for back up. Thank you FC for...

Another small issue I had was the FF's mouthpiece was a little lose. So I followed the instructions in this thread and took the chrome plate off. Under there is all the goodies but where the mouthpiece is attached there was some extra brown colored glue stuck in the air hole outlet...using a...

Common sense would be that they would not show in the cleaning guide a hand wipping the rubber with an iso swab. Common sense would be to us a seal or gasket that would not move so easy. It has nothing to do with a users common sense it has to do with manufacturers using inadiquate materials...

Me too, just love Girl Scout Cookies and the FireFly, what a match.

Simple Guidelines for Charging Lithium-based Batteries A portable device should be turned off while charging. This allows the battery to reach the threshold voltage unhindered and reflects the correct saturation current responsible to terminate the charge. A parasitic load confuses the charger...

"Yup, full charge prior to first use, then don't fully discharge them and don't fully charge them after." Can you please explain this a little better. "Don't fully charge them after." I'm flipping lost Quetzalcoatl.

I always fall off!

A great company to work with and an even greater vaporization experience. A few cool units did indeed get out and now we know. Thanks for the update. If not for FC how would we know?

Yes it's much different. And I don't see a problem with using it until it does break. It would be nice to have a price list for such things.

"Hey all, sorry this took a bit longer than expected, but I haven't seen any other teardown pictures, so here they are. Sorry about the cell phone pictures, my real camera is out of commission at the moment." Thank you! Answers all my questions and no Voiding warranty either. Looks nice and...

Will be an ongoing issue for some of us. One of the reps tried to tell me this is not ongoing and has been solved. But the FF is the best vap I own. So I have been dealing with this little issue also. A new top now costs $35.00 plus frt. Sounds like a deal to me so I'm going to grab one. I have...

I guess I'am a little aggressive cleaning with q tips..When it was new the view port screws were a little lose and the gasket was pinched so I took it all apart. From that day I have had an issue with this seal cause it's deformed. I'm certain this will work until they get some in stock. Not a...

If it keeps up, I'm a gonna send her back... "The screws could be too tight. It's counterintuitive, but think about it a bit and it will make sense. I would back the screws out a bit, then position the seal exactly where it needs to be, then retighten until you have resistance and then just a...

How many here are still having issues with that little viewport seal? Every time I clean this unit the seal trys to slip out...not a real problem for me but others might have a difficult time dealing with it. I have tightened the screws several times but the seal still slips out a bit. I talked...

Man I'm so sorry...I have purchased from Vapeworld, great company. I did buy direct and got a great deal. Free charger and battery and no freight. I would email them they would send through email a FedX return labeI. When I dropped it off at FedX they notified FF and my replacement was sent out...

Send that cold bugger back. Shelby would love to send you a return authorization. If your unit is a cold one, then they will exchange it for no cost to you. Get on it! The only thing it will cost is a couple days without it's vapor. I'm certain they don't want any of these cold running units...

We have lost a great rep. "Thank you for your email! This is Shelby with Firefly’s friendly Customer Support Team. I do apologize, but Sarah is no longer with the company and is exploring new career opportunities. However, I am more than happy to assist you from here on out!"