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They did and they are sending a new unit. I have send mine back first then after they recieve confirmation from Fed X that I shipped they will ship the new one. Sarah C. is a really great rep., they are on top of it. After examining this with better light, the problem is the silicone did not...

I have sent them the Picture, don't know what they will do but Sarah C. said they wanted to take care of it as soon as possible before the picture was taken. So we will see. I just got a call from Sarah C., Firefly and she said this was unacceptable and are sending me a new unit once I send the...

Thank you!

Thank you!

Ok, it asks for a URL...I have the photo on my desktop or in iPhoto, macintosh. Can't I copy-paste? file:///Users/michaelcraigkeen/Desktop/DSC_1723.jpg

Tell me how to post a picture...brain dead today and the flu has got me confused.

Flaw, I don't think so. Worst case scenario, new lid is only 30 bucks. This seal looks to be high grade, I'm thinking since it delaminated nearest the heat source makes me look to the adhesive. And I did have an amber indicator led, having to wait about 10 minutes to cool down. Great feature, no...

Yes, I think that was my-reasoning, they only sent one wipe which I used first nite. But I used tiny amount, most of the rubber is holding tight. Just the upper portion around the top, which I think now it will not seat in groove and rides up on the edge.

Yep, seems to be the best. Mine had a little mar on the bottom of the top. Had to use some Novus fine scratch remover. Still a little ding there. Watch out for the rubber seal. I wiped mine lightly with a cotton towel and ISO and the darn thing came partly off. Appeared to be dirty under the...

Love mine too. Got an email from Sarah C. From Firefly, after the holiday sometime early January for the extra battery and charger. She mentioned the incredible demand and are completely out. Been cloudy here, wow, I found that if u put your fingernail in-between the lid and case, just enough to...

Ploom is very good with their warranty service. My Pax stopped heating after about 5-6 months. Called them and sent me a return authorization number. I couldn't find the box and sent it back in a ugly brown one. They sent me a brand new unit in a new box. Found the old one now I have two. The...

Thank you, I did indeed read the rules. I have nothing for sale here. It was indeed a joke.

Yes I would and I do...sold my Volcano a couple years ago. Loved the volcano for what it is but sold for lack of use. Didn't start full on Vapping until I had a wedge resection of my right lung along with some mild emphysema and found the bag to go stale and kinda irratated my lungs. I have the...

I could go more in depth. Like the Pax needs to be cleaned every 4 or 5 days for me or the mouth piece sticks. My current Pax is #2, 10 year warranty, #1 stopped heating after 5 or 6 months. In my opinon the Firefly is a work of technological art. Several first; removable and rechargeable Lition...

Have a Pax and a Firefly. The Pax is a great portable and I take it everywhere. The Firefly stays close to home and is my goto at home for the finest tasting vapor I have ever consumed. They are completely different in design and function. The Pax does have some neat tricks up it's sleeve, like...