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Sorry about the off topic discussion. The next inquiry regarding melamine foam safety will be reported so they can be properly directed and prevent this.

But are there any tests or safety data of the melanine foam under the conditions of high heat and maybe ISO? What effect do the particles have on human lung tissue? I think not. Use of melamine foam under these conditions is beyond recommended and designed use. Those safety data sheets are...

Ya know that a brown oven works just as well as a white oven. I have used an Ascent ceramic oven for over a year without ISO cleaning. 95% of my cleaning was with a cotton cloth while the vap was hot. The IQ has a smaller but similar oven to the Ascent. While I do use ISO on its oven, I never...

Formaldehyde Melamine Sodium Bisulfate Copolymer is the name but the formaldehyde is part of the chemical structure of magic erasers. There is no free formaldehyde. But consider the question, does 430F cause a chemical reaction producing free formaldehyde in the oven? Does ISO use add anything...

I would go ahead and get a replacement for both the pearl and post. That piece of the post inside of the pearl will be hard to extract per previous post. My post tore as well. I've vowed not to mess with it and just clean up around it rather than disassembly.

I use Pyrex glass flowers which are safe. The glass chunks of broken flowers are easy to separate from ABV cuz of their heavier weight. I use the chunks of glass until I lose them with the ABV. The chunks make great spacer/heat sinks. The glass will bend and break. You can get jars of 300...

OK....... GREAT NEWS.:clap::clap: I would like to report a 6 day RMA turnaround now at DaVinci CS. I just got the IQ shipment notification just now. DaVinci received my RMA IQ 6 days ago for oven failure. This represents a 66% faster turnaround, this performance is on par with my previous good...

There is a plastic tab on some batteries to maintain charge during shipping. Maybe a piece of clear plastic is on the negative terminal. Or maybe you have a bad battery. Can you buy another battery and charger? You will want them anyway.

Just to be sure, ya know about the power button has to be pressed x5 to turn on and off?. I didn't recall seeing you mention this

You don't have to join this forum to get CS but it helps ;-) The phone for CS is useless at present. Chat on the web page works during hours. PM @Davinci_vaporizer on this forum is a good option too. We are lucky he gives a sh#t and spends time on the forum helping us out. Until they get...

With the Ascent, DaVinci always sent a new retail package for 4 Ascents I returned there. They reserve the right to repair or replace with repaired units. The one RMA 'd IQ came new in a retail box. A few pages back I posted pics of an IQ wrapped in a leather strap. That worked so well I never...

Not dumb, just new to RMA Write a note with name, address, RMA#, and the problem. Put note in box. Bubble wrap IQ. I like USPS small sized "ships it fits" boxes ($6.95). Place the RMA# on the box and mailing label. When you get a tracking number, reply to the RMA email and give them the...

Two days for an RMA is better performance than my 5 day prior struggle, but I have gotten them right away when CS talked to you in the phone. Your experience with the IQ going back to the Ascent is spot on to mine however my two IQs only worked for 6-7 days each. Wasn't that a generous deal...

On the same timeline I got an email notifying me of my IQ's arrival at DaVinci. This is notable as it is the very first such notification like this I have ever received. Hearing of your coinciding notifications, I am hopeful the squeaky wheel is being oiled. People read this influencial forum...

I just shipped the batteries in my units The directions I was given did not mention any special precautions for the battery. It does not appear that there is an improving trend at DaVinci for the RMA process. Two of us are waiting over three weeks for the RMA. I am so disappointed with DaVinci...

Try doing a PM to @Davinci_vaporizer, give him your RMA and customer service number if you have it. You have waited too long and I am sure he will grease the wheels of progress. Perhaps yours is already on the way! He will find out for you. Oh...... by the way. You have waited quite a...

Patience requires practice perhaps....... I have a lot of practice. I think you need to chat, message, call, or whatever (during work hours) and prod CS about your RMA IQ if it has been over 10 days. Prod them very nicely. I'm pretty sure they are tired of upset people. How long has it been...

Everyone has to do something a first time. I am a heavy when it comes to usage of my portable vaporizer as a primary tool. I have returned 4 Iolites, 7 Ascents and 2 IQs for RMAs. Way back when, the return stuff was new to me and I learned about misplaced packages and RMAs the hard way. I...

The instructions given you were for the Ascent, there are no template RMAs for the IQ yet. i left the flavor chanber inside. There is no charger so all I returned was the IQ. The extra gear is yours for having to pay postage, deal with CS, and not have a working IQ for a month. DaVinci hadn't...

The buzzing is not something I have experienced. A reset might just maybe help your IQ. It would also be helpful in diagnosing by exclusion.