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I paid $378 out the door.

Warranty Ace bowl arrived and the screen issue is resolved. The new bowl holds all of the Vapvana supplied screens, new and old, snugly. The original bowl must have had a larger inner diameter than desired spec. I've been really happy with the Ace and post-purchase customer care one week into...

Yup we're totally on the same page, I was just expanding on why I thought it was worth reaching out to CS and played off your comment.

I don't think we should accept the screen coming out so easily, and I don't think a product should need to be dirty to function correctly. FWIW, it has not improved with use for me. 100% fail rate. My preference is to keep glass and screens clean to maximize flavor, and I think it's reasonable...

CS has been very responsive and is sending a replacement bowl + brush. They haven't had any other reports of it being an issue, and the bowl has been out in the wild for a bit with their Big League Bubbler. There is supposed to be a "friction fit" that I can't achieve. They recommended pushing...

Ace Day! Overall, quite pleased. Good rips from a powerful and tidy package. The Dugout Dock concept is well executed imo. It looks clean and keeps things organized within a small footprint. Cons: the screen has a tendency to fall out of the bowl, and the brush that came with disintegrated...

My preorder was placed on 9/12 (I believe they were accepting them for about a month at this point?) and it has not shipped. I did receive a prompt explanation from CS less than two hours after reaching out yesterday: The email from Cal in question: No salt over here, just relaying facts for...