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Web site. Sorry, but your missing the whole point of our complaints. So for clarification, they already told us that our orders shipped and for many of us have repeatedly said that they would get us tracking info. In my case this started 3 WEEKS ago and it's the same for others. Most of us...

Well, Fredrick got back to me yet again with assurances that it shipped. He's on the road and when he gets back to the office he will forward me a tracking. Hopefully at this point he's sick of me bugging him and realizes I'm sick of the run around. Mutual sickness?:hmm:

Meh.....they still fibbed when they told you already it shipped and you should have expected it end of week. I'm still glad it finally shipped for you though. Wouldn't some honesty on @Inhalater part go a long way and just fess up and let us know they are struggling to get things out and just...

Well, for me they have until the end of next week, before 30 days is up, and then I will initiate a charge back on my credit card. I've had it up to my eyeballs with this run around empty promises policy. It may work for others.....not me.

Your comment solidifies my gut feeling that what others, myself included, are getting. And that's a canned response. Since it's not on their web site, does anyone know what their return policy is?

Yesterday I finally got a follow up PM answer to my repeated requests for tracking info. Not sure whether I should laugh, cry or bang my head against a wall. This is officially number 6 of the same-old-same-old that started with the first beginning at the start of August . And I quote: "HI...

Take a look at post #833 on page 34 of this thread @DO That's one example, but dig thru this thread because some others use a WT directly on the unit itself. I need to read begin to end myself. @VaporNation I just ordered a unit from you folks. Thanks for the 20% off coupon deal

Why unfortunately? Or did you really mean to say fortunately?

I like to keep a positive attitude about things.....so I'm hoping that it gets resolved. I wish no ill will to @Inhalater in any way at all. Actually I wish them success in their endeavors.

I wish I could see it like you, and I would except for one thing I see lacking....that's communication. If you post and solicit forum members to send a PM for tracking info and then follow up on members PM's inquiring about tracking with dead silence by not replying to those PM's then you have a...

Does anyone else feel like they have been/or are being led around in a circle by @Inhalater? Let me explain at least what I have been thru to come to this conclusion. On 7/30/14 I placed my initial order at Inhalater. I knew then from this thread that it was at/almost at the point of being...

My replacement unit I just got a few days ago was used straight out of the box after a quick ISO cleaning. No odors or off gassing.

My replacement arrived yesterday. Thanks for the quick 2 day ship @Davinci_vaporizer. You know, despite having several other portable vapes, I really now appreciate more how much I like this unit despite the fact that it uses more bud, needs some type of glass beads/flowers for less than full...

I'm trying......the thing is, I have an email from Frederick from last week saying that my order would ship last Friday and that tracking info would be forwarded to me. Neither has happened. I sent an email again early on yesterday requesting an update. I've not received a response. Proper...

I was a bit stubborn to do this since I've habitually used a grinder for the other vapes I own. With the FF the 'torn and chunky' method works perfect.

A Ahhhh. I stand corrected. I know I picked the expedited though. Just checked my order. I see they have a few more accessories listed like replacement batteries.

That is the standard shipping option if I remember right for US orders. Inhalater is in Montreal and I live about 8 hours away in western NY State. Mine should easily fall in that 4 day window.

I ordered on the 30th July from the inhalater web site. Inhalater answered my email saying mine ships tomorrow

Hmmm. When I ordered about a week ago I saw nothing in the checkout process that what I placed was a pre-order. I really hope your wrong with the month min. estimate.

Yeah, I have back ups. Just that feeling of a friend lost.