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I understand and empathize with the both of you. We are implementing new processes so that this doesn't occur in the future. @willeh - This is a public apology from the VXL team. We appreciate that you were able to video tape the leak and I can empathize why you may think it is troublesome to...

As we have been ramping up, we have continued to closely monitor all the experiences reported here at FC - and we've been delighted by the overwhelmingly positive response you've given the Cloud. Thank you! However, we've also noticed that there have been several reports indicating that some...

iorite - I appreciate the patience you have shown us. Troi will most likely be following up with you and we will get you a replacement shortly. @he-man - Happy you finally got your unit. I know we've traded tons of emails so I am happy that you are taken care of and enjoying the Clouds ;)

Sorry about your HydraCirc, please fill out a support ticket. Some of the HydraCircs have the slits cut just a tad too deep. Those passed a visual inspection but unfortunately, we would have had to fill those up with water to see that leak. We have let TAFKAGM know about this and to be a bit...

Nosferatu - there is a little play when it comes the the glass. We tighten it down quite a bit but there is still just a little play which is causing the glass to slide up and down. If it happens to me, I gently pull it back up. Usually it gets pushed down if someone is using too much force...

Understood, our team has been at a wedding and in transit today so Troi will be getting back to you shortly. Apologies for the delay, but we will make sure you get taken care properly.

Sorry to hear about the off-gassing. I just tried logging a support ticket and it seemed to work fine. Can you try a different browser? If that doesn't work, just PM me and we'll get the ball rolling on figuring out what is wrong with your unit.

Awesome video, I think we might need to change your name to Iron Lung! RE - SGW HydraTubes - those are coming in shortly, will update you guys when they arrive.

We apologize for the inconvenience. We are already re-examining production and the QA/QC process as we are committed to the goal of all units shipped meeting customer expectations and providing the intended Cloud experience. Once again, please accept our sincerest apologies. We will follow-up...

Silver420Surfer - sounds like you got a defective unit, please log a support ticket and we'll get a replacement sent out ASAP. Sorry again for your troubles, we'll throw in some extra ELBs to make up for it.

The ELBs have a fairly tight fit in the beginning and with time begin to loosen up as they get "trained" to fit into the male GonG joint. We made them tight because we found that as they get used more and more, the fit gets looser and looser and we wanted to make sure that even at its loosest...

Class is in session! BTW - gotta thank IloveBoobs for this awesome stashbox!

Sorry to hear about your experience. I have a hunch that you may have a slightly defective unit. Please go to our Support Center http://www.vapexhale.com/support/ - and log a technical case with us. One of us will follow up with you to see if your unit is functioning correctly. If you have...

@b @macradish @thoushaltvape - really appreciate the feedback. I showed your comments to my wife and she cried, so thanks for making me look like a hero to my family :) This has been an amazing few months. I'm super stoked to read the reviews and we jot down all the ideas that people have...

Appreciate MSNM! We had put some logic into our shopping cart that would prevent customers from ordering more than one package but it can only prevent people from ordering TWO of the same package. In the interest of fairness, since we don't have an automated way of preventing people from...

If it makes you feel any better, all of the VapeXhale team gave up their HydraTubes with Sovereignty percs so that as many customers as possible could have one. @Pappy, I'm hanging onto your until you get back from Florida. Yes, your position is still held in chronological order and yes, this...

The HydraTubes with the Sovereignty perc have all been sold and what is left are the VG HydraTree, HydraCircs, and ShowerDomes. This has been discussed ad naseum but we allowed people to pre-order the SG perc in case someone in front of them decided to get another tube and we would then give...

Greetings everybody! I have a quick update that I am sure will please most of the people still waiting in line for their Cloud. We had been working hard to figure out a way to make sure people got the HydraTube that they pre-ordered. This is why we sent out all of the invites for the...

SoulShineFamilyGlass (Ray/SSFG) will be supplying us with inlines shortly :) Once we get through the $350 pre-order and caught up, we will be introducing a new set of HTs down the road :rockon: Happy Friday everyone!

I'm thrilled that you are enjoying your unit. To answer your question, the first batch of Vertigo's had his old logo sandblasted onto them. This was back when he was using a cursive script as his logo. Now, he has switched to a new style which is what are on the current generation of...