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Going back through posts to make sure I didn't miss any, which clearly I have. The site has some bugs and the review functions tend to have issues when we update the site. We'll be doing a few more updates this week and I will make sure we test out the review functionality. There is a lot of...

Hahaha! I'm sorry I failed to hit the update button. I was too excited to get back here to announce their return.

Cords are back up! https://epicvape.com/product/e-nano-v2-replacement-cord/ @Helios most cords fail immediately if they fail at all. There is a chance for issues when paired with sub-par or faulty step-down transformers. This is rare but I have seen it happen. But as @pxl_jockey stated (in...

A backup cord really is a great thing. We'll have them back up on the website by tomorrow. Every cord has a 1 year warranty for our US and Canadian customers.

Ooohhhh looks like a solid weekend is in the works. Thanks for the url edit!

Pssstt...I now have a profile on Instagram where you can reach out as well. https://www.instagram.com/epic_nadia/ What is everyone loading in their stems this weekend?

I wholeheartedly agree. This forum has been the largest cause of our expansions. Ariana and I are both weeding through the RMAs but please email shipping@epicvape.com with your RMA number so we can get to it ASAP.

Hi all! First let me thank you all for helping @Teaturtle ! Seriously this is such a wonderful community. Secondly this is a perfect time to announce we’ve added an amazing Shipping and Receiving Manager to our little team. Ari, (shipping@epicvape.com) will be assisting with all shipping...

Hey everyone! I've been away for a couple weeks, my apologies, honestly I've been swamped with work and my notifications don't seem to go to my main box (my error not FC). Nonetheless I've missed you guys/gals! Let's get personal - I wanted to share that I recently started to use my E-Nano...

Honestly it is a 50/50 chance that is a cherry stand. I have seen some very light cherry, so light in fact I refused to believe it was cherry. However I've also seen Ariana super over worked shipping out and I wouldn't be surprised if there was a mix-up. If you fill out an RMA request I can have...

Happy FC Anniversary! Shoot me an email at customerservice@epicvape.com and we can work something out.

Is it Friday yet? Just a quick note - Technology is truly working against us this week. Our phone system is down for the next 24hrs as well as our ticket system. I was not aware our system issues until this morning as I have been out since Friday. If you have not received a response to an RMA...

Oh no! All of our E-Nano's have a 3 year (non-transferable) warranty. If your unit is older than 3 years, not to worry! We offer an extended warranty for $65 (U.S. residents only at this time) that includes shipping to and from our facility. Please fill out an RMA Request using this link -...

Hey, I'm back! I wish I could say I've been off on some super secret spy mission but unfortunately it wasn't anything as fun or exciting. We're a very small company so I do apologize for the extended FC absence and any subsequent issues that might have caused. We all get burnt out from time to...

Just a friendly reminder, any orders placed outside of our normal website will require more time. Especially if you're requesting us to work around customs. I replied to your PM but feel free to contact me at customerservice@epicvape.com if you are having any issues getting in touch with me.

Pssssttt...Sale time 15% OFF Premium Walnuts and Exotic E-Nano kits! code: HappyDad I hope you're all enjoying the weekend! Nadia EpicVape P.S. RMA system is back up making everyone's life a little easier.

If I haven't responded yet please send me a PM. I'm dreadfully behind due to our website, Memorial sale, staff vacations, life...I'll spare you the excuses. I have responded to about 25 emails in the last hour though so I'm hoping one of them was yours! I'll post my general wordy updates later...

Hi there! We're experiencing some website issues that have lead to some mail issues. I am actually finally able to see your two emails this morning. So look for a response shortly but I will post some of it here in case anyone else has the same issues you're experiencing. 1. Our product page...

Excited to see how happy your Nano makes you! Hahaha! We are currently accepting a limited amount of wholesale orders. You can send any inquires to customerservice@epicvape.com. Now to business. I apologize for being MIA recently, I was in a bit of a car accident and am finally getting...

Excited to hear that you are enjoying your E-Nano! As for the screen, It depends on the screen type you've purchased. All the stainless steel screens can be adjusted for your personal preference. Hhaha! Ace of Vape is the genius behind the E-Nano concept, design, and personality. BUT I knew...