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At this time yes but I will DM you as soon as it's open to Canadian customers!

Hey we have a new power cord! There are a few set aside for beta testers. Here's the link - Beta test link! https://epicvape.com/puck-beta/

Did you get a hold of us?!? Feel free to DM here and I will find out what's going on with your order and missing email responses!

...420 Sales are live now! Sale page!

Hey all! Hoping you can help with some quick info... My Orion is cycling through red blue green repeatedly while plugged in. Any idea what is going on?

We're hitting a shortage on 14mm GonGs so if you're running low now is the time to grab one. I want to make sure all of our FC peeps are taken care of so I'm only mentioning it here. Don't forget shipping delays are inevitable with the current state of USPS and the influx of sales this week. :)

BLACK FRIDAY SALES! 15% off Maple, Cherry, Walnut E-Nano Kits (code: BFVAPE15) 20% off ALL Stems, Jar sets, Wood Dimmer cords, and more! (code: BF20) $199 Special Black Friday E-Nano Kit FREE (domestic) Shipping on all orders $49+ Please let us know if you have any trouble with by texting (866)...

It's getting a little heated in here it seems. Just for further clarification on the best way to get customer service responses. This latest gong issues was a major miscommunication - Andy did belive he had handed off the issue but honestly forgot he needed to reach back out to let you know to...

You can count on it!

Gmail is by far the best bet! We do still get some rejections and definitely spam box but without a doubt it is the most reliable so far.

Thank you to everyone that chimed in to help! I really do love that good or bad FC eE-Nano users really support one another. I was able to finally get an email out to him via my personal email yesterday. There was a miscommunication internally as well with the issue but all has been resolved at...

Please send me a DM here or email nadia@epicvape.com I am caught up on all emails from the past few days but many many responses go straight to spam or junk. The best way to generally get a hold of customer service is via text or email customerservice@epicvape.com Monday thru Friday. I'm not...

LABOR DAY DEALS 15% off Standard & Premium wood E-Nano Kits - Code: LaborDay15 20% off Stems & Glass Jars - Code: LaborDay20 The support here on FC is everything. Thank you all!! **Coupon codes can only be used in conjunction with one another. No other coupons, codes or can be applies. Valid...

Hey @Immortal , I'm sorry for the drop in communication. We've been battling with email issues over the past couple of months and while it's improved we're still not back to 100%. I am glad we have FC here to help bring issues like these to our attention. I was able to locate your original...

Our email server has been having numerous issues for over a month now. Most responses are rejected by servers or sent straight to spam folders. I have opened up text support. You can check your spam folder for a response that has hopefully gotten through or text (866)898-0512 for immediate...

"Psssttt..." (a voice beckons from the weeds) EpicVape / Epickai is going through some changes. Wait times are longer, email responses slower, and phones are being answered as much as possible. BLAME ANDY! He wanted to get those wood cords out to everyone so badly that it happened at a time...

During our 420 sales we aren't able to provide additional discounts unfortunately. If you email us with the items and your shipping address we can check to see if there is a different shipping option. However, we do pull rates directly from USPS so I can't guarantee they would be any different.

Psssttt.... 420 Deals Page Link ALL E-Nano Kits are on sale! Including a rock bottom $149.90 for our Classic Wood Kits. This is a one day only price so please grab it now. We will not be able to honor the price after 4/20. We're CRAZY busy so please send questions to...

Hey FC!! There are so many comments to catch up on but I believe most are concerning the 420 Sale so here it is... 15% off Classic E-Nano Kits with a free upgraded Ice Stem if you purchase during the 420 sale. Aromatherapy Cups are back in stock and on sale! We have a very limited stock so...

So excited we finally have @epic_arii Ari here on the forum. Our team has been expanding and Ari is actually the Shipping & Warranty department MANAGER! I don't want her to sell herself short. :D :love: You can also find her educating the masses at the events we do when she isn't busy taking...