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The picture for the Adjustable E-Nano Long Stem (https://epicvape.com/product/adjustable-e-nano-long-stem/) and the Adjustable E-Nano Stem (https://epicvape.com/product/adjustable-e-nano-stem/) are in fact the same picture. Sorry for the confusion, our lazy web designer (me) went with what they...

It does look like everyone on here was updated on the shipping bug, but I wanted to reach out just in case. The shipping error has been fixed. Yay! Currently, we're back to PayPal payments only until later tomorrow. **whisper, whisper, whisper**Flash Sale going on tomorrow, make sure to...

I wish I had better news as far as the wooden stands are concerned. They are uniquely labor intensive for their size. Once we have a little more man power they will be back in stock, but not in time for the sale unfortunately. Don't fret though, we have various sales through the year so you'll...

Sorry all! There was a glitch in the system that has now been fixed. It really is a crappy time to be updating the site but it is in serious need of some in depth TLC. Aromatherapy Cup: https://epicvape.com/product/aroma-therapy-cup/ Adjustable Standard Stem...

This is absolutely my fault if you haven't received a reply yet. You can direct message me or email me at customerservice@epicvape.com . The mail on our contact form gets routed to our mail system in weird ways. On occasion multiple emails will stack even if they are from different people. I'm...

Hi all! Just a quick note... We're making improvements and additions to our website and are actively looking for quotes to share with new and potential E-Nano owners. I'm also always open to hearing suggestions on what you would like to see on the site, functionality issues you are...

All tracking numbers that were post-dated (meaning your email shows the 18th and the shipping date shows the 20th etc.) are having issues with the USPS tracking system. Please PM Andy if you are still having issues are we are doing our best to reship and refund fees as quickly as possible.

Please PM me to go over the issues you are having. I absolutely understand your frustration and would like to help fix this immediately. I unfortunately am unclear as to who you by your Avatar alone, but I know I have spoken to you before regarding both the gong and RMA. If you are who are I...

The site form has some issue but it is actually for your mailing address in the case we need to initiate a return or repair in the future. We only have mailing addresses for the customer who order directly from our website. I will take a look and change the form ASAP! Thanks for letting me know...

Things are moving slowly still. We are incredibly close to being caught up!! I can't complain because watching the Nano lovers grow is incredibly rewarding. If we continue to stay this busy we will most likely be bringing in another pair of hands to assist. Even if it's just to help answer the...

We ALWAYS reship if USPS does not showing tracking after an extended period of time. The insurance claims generally have to be initiated on our end, not the customer. And though I would love to "run off with your money" (lol) the average cost of a vaporizer wouldn't be worth the hassle of lying...

Packages that went out Thursday and Friday are finally showing tracking!!! I am very happy to see not all is lost, though I am utterly confused as to how they show they were just accepted and no delivery date. We're looking into other mail carriers to determine if the cost and possible...

Shipping Nightmare! Several packages were refused at our local USPS office Friday and were delayed until Monday. The tracking numbers will be delayed undoubtedly. However, 15+ packages are MIA as far as USPS is concerned!!!! I am diligently working on this with both the local USPS location we...

Popping in to say hello :) and thank you for all the support you guys offer us here at EpicVape! Seriously it helps after a few hundred calls and emails. Also, just a quick correction on a previous comment posted. Our phone hours are 10am - 5pm PST MONDAY thru FRIDAY. If you are calling on a...

On point CarolKing! Moving the screen down helps more than most would imagine. Make sure to press your load back down after stiring. 6/ 6.5 seems to be the general consensus on the best temp. Make sure to give your vape time to go down from 10 to your preferred temp. Also please DO NOT leave...

At this time we do offer repairs for all E-Nanos. That being said I have only seen a few V1 units that were repaired and sent back. This happens for a couple reasons 1. The wood cracked in which case an upgrade is normally given. 2. Discounted upgrades are offered for all V1 units coming in so...

Thank you all for your patience and support while we(I) work tirelessly to catch up and ship out. If your order shipped after 4 business days (M-F) or more from the day of ordering please PM me or email me at customerservice@epicvape.com so I can make sure I have refunded your recent shipping...

PM me if you are still waiting! I want your Nano back up and running smoothly ASAP!

Thank you for all the pics! On a side note we just got a new batch of E-Nano Stando's in for everyone that has been emailing me. Best part is they are on sale for the week! Thanks again! Nadia

Not to derail the conversation but I wanted to ask this amazing community if you would help me. We are getting our newsletter together and would love to feature one of the many beautiful E-Nanos in the community. If I could get a few submissions sent to customerservice@epicvape.com (please no...