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Hold it a bit further away from the cap and/or closer to the indicators if you combusted. It will work fine with a single torch as well.

Apart from the risk of trying to hold and screw on a hot cap, it’s important that the bowl is warm when you begin drawing hot air through it; otherwise, you’ll get uneven extraction and a higher chance of combustion.

Estimated Shipping Dates: • Orders P6600-P6980: Shipping by August 31 • Orders P6980-P7300: Shipping by September 7 • Orders P7300-P7600: Shipping by September 14

It's not USPS, it's a company called Exelot. I recommend using parcelsapp for tracking or DPD's UK website, not the main one.

It’s normal, it should arrive within 1 week.

I wouldn’t suggest doing that. That’s too high until time out I think, I usually wouldn’t recommend to go over 320C

Ready until P6882 today. It's not going much slower than expected, but many customers have 2 orders and I try to ship them together. There was one who had 6 :ko:

You probably had a typo in your registered email address. Please send an email with your name and the correct address.

No, it’s just a bank holiday so there is no collection today.

Most orders will be shipped early next week

Which balls do you have in the cap? Do they nearly reach the ball screen?

The depth of the wand adapter is too deep, please check how to set it up in the manual. You shouldn’t have that much vapor coming out from the wand after heating. It means that you heat it too close to the bowl or it’s just too hot overall.

Is it a very tight draw? I think you might be packing it too tight so there is not enough airflow for the convection to work. Looser pack is easier to extract in one puff (more vapor?) , not just because of the reduced amount that you fill in there. You can also try longer draws, it could take...

Sorry for the delay. Shipping will begin properly early next week. I expect the resellers and the EU store to start shipping around the middle or end of next week. I can prepare and ship around 60-80 parcels a day, starting from order number P6750, so you can roughly calculate when I’ll get to...

I had to send the stock to the EU already so they can be ready in time for shipping. Unfortunately, it’s no longer possible to make any changes. I’m still a few short, if someone would like to change to another color, it’s still possible if you ordered from the UK site.

Please send an email instead, I can add it to your order. I'm a bit behind with the emails if you've sent one already. You can adjust the insertion depth deeper on the desktop, the 3s is not deep enough.

No, sorry, thanks for letting me know :ko: 30-45s

yes, not much else I can do :(

EU is now also included until tomorrow morning. Please send an email

Thanks! I didn’t realise it was putting them back in stock after I changed it in the orders. :doh: