The Magic-Flight Box

[BigDaddyVapor]

I contacted magic flight since I cracked my lid, hopefully I'll have my new box soon. I had to tear my box apart this afternoon because they ask you to tear apart the screen and the lid to get a new warranty box. Poor little box which still worked and only had a slightly cracked lid :/.

I'll miss my box till I get my new one. Magic Flight's customer service is really amazing though, they replied quickly and they're also giving me a free stem as I lost mine.

I'll take this as an occasion to take a tolerance break. I kinda needed one.

They had you tear down the box BEFORE you had the new one? I might be wrong, but I think you're the first. Are you sure you read the directions correctly? Also, this only applies to International customers. Typically, if you're in the continental United States, they like the box returned for R&D.

 

[secretive]

Hello
as per above, I go native with my mflb and notice that coming out of the mouthpiece. Confused, to say the least.

hopefully it's ok to post this here - trying to find the right place to post here is incredibly headachey.

 

[Lefthook]

i could be wrong but sounds like resin build-up, do you clean your stems \ mouthpiece ?

 

[secretive]

That would make sense. In all the cleaning tips they didn't go into that... How do I safely clean it?

 

[Lefthook]

Not sure about the MFLB but with my Solo i just put the stem in some ISO and let it soak, is it the wood or the plastic mouth piece you see the resin coming from ?

 

[secretive]

it's coming from inside the hole, underneath the trench. definitely resin. mflb's are pretty sensitive. I poked around in there with a bamboo stick, but that didn't really 'clean' it, lol. I'll find out more before I go further. Also worried about damaging circuitry area, if I put metho in that section...

 

[Lefthook]

Might be best to wait and see if any MFLB guru's can chime in.

 

[pakalolo]

it's coming from inside the hole, underneath the trench. definitely resin. mflb's are pretty sensitive. I poked around in there with a bamboo stick, but that didn't really 'clean' it, lol. I'll find out more before I go further. Also worried about damaging circuitry area, if I put metho in that section...

See 10.5 Why do I get resin build-up under the screen? How can I clean it out?.

 

[420poak]

They had you tear down the box BEFORE you had the new one? I might be wrong, but I think you're the first. Are you sure you read the directions correctly? Also, this only applies to International customers. Typically, if you're in the continental United States, they like the box returned for R&D.

I'm 100% sure that's what I had to do. I'm pretty sure it's only for international customers as you said, since I'm in Canada and I read a thread about someone in Canada who had to do the same thing. It would take quite a while to send my box from Canada, then have them send a new one from the U.S.A. once they receive mine.

Those are the instructions I was given:

1. Write your name, serial number and the date on a piece of white paper.
2. Tear out the screen and remove the lid of your Launch Box and place them on the white sheet of paper.
3. Write the last 4 digits of your serial number across the front of your Box and draw a line across the back of your Box with a pen or Sharpie.
4. You will be required to take (2) photos.
1st Photo: Show the top of the Box on the white sheet of paper with the requested information.
2nd Photo: Show the back of the Box on the white sheet of paper with the requested information.
5. Please send pictures in .JPG format.
6. Email to: customerservice@magic-flight.com with your serial number in the subject line.
7. Name and address a replacement would need to be sent to. (First & Last Name, Address, City, State, Zip Code, & Country)
8. A phone number, along with the best days and times to contact you.

 

[HighlyEducatedScholar]

all that and your instructions definitely seem legitimate. hope you enjoy your new box when you get it!

 

[JeeSee]

Does puffitup have the latest version with that ball installed to keep the cover in place? I want to order their package with just the LB + free worldwide shipping for $119, pretty tempting since I already have batteries and stuff from my 1st LB, just need a 2nd one for when I'm home

EDIT: nevermind, it seems puffitup doesn't ship to India. i'll just order the bare box from blisssville then

Really? 'Cause Randy personally emailed me and told me that although it was hard to ship to India, he'd ship the combo in different packages and it'd probably get through. Else they'd refund in case of a problem. Also... where in India are you? It's nice to see someone else around who's from the land of chillum. I'm from Pune myself.

 

[BigDaddyVapor]

I honestly can't think of another case where someone had to tear-down before sending new box. I'm literally a 3 1/2 hour drive from them. I could drive to them to return it, if they demanded me to. Hell, I'll volunteer for a free tour and gift baggie to!

It would make more sense, to have someone like me show proof of disposal or even ask that I send the box in, before they send new one out. You're talking, maybe a week turnaround, at the most.

As to, how do they guarantee they'll get the old box back or see proof of the destruction. The way it was explained to me, by MF themselves... If you try file a claim on either box, in the future... they will not honor it. That way, it doesn't deprive their customers (in many cases patients), who rely on the box for its medicinal value.

I may be wrong. This thread, might have story after story, of the exact same thing for international customers. I, just for the life of me, always thought the only difference between domestic and international, was we have to physically send the box back and you all have to show pictures of destruction (obviously because of the "fouled" box and Customs).

 

[chimpybits]

I honestly can't think of another case where someone had to tear-down before sending new box. I'm literally a 3 1/2 hour drive from them. I could drive to them to return it, if they demanded me to. Hell, I'll volunteer for a free tour and gift baggie to!

It would make more sense, to have someone like me show proof of disposal or even ask that I send the box in, before they send new one out. You're talking, maybe a week turnaround, at the most.

As to, how do they guarantee they'll get the old box back or see proof of the destruction. The way it was explained to me, by MF themselves... If you try file a claim on either box, in the future... they will not honor it. That way, it doesn't deprive their customers (in many cases patients), who rely on the box for its medicinal value.

I may be wrong. This thread, might have story after story, of the exact same thing for international customers. I, just for the life of me, always thought the only difference between domestic and international, was we have to physically send the box back and you all have to show pictures of destruction (obviously because of the "fouled" box and Customs).

I also had to tear-down before the box was sent. The email from CustomerServiceatmagic-flight.com stated "We will begin processing your warranty once we receive all of the information requested below." Then the email continued with the tear-down instructions.

Personally, this was no biggie and I think it makes sense. I'm also in Canada.

 

[BigDaddyVapor]

See... that's the thing. MF doesn't make any sense. They go above and beyond. I haven't ever seen anything remotely near their customer service, since the 70s... when you could go down to the corner gas station and BORROW 5 bucks of gas (and could last the week).

I'm not saying, I don't believe you. Maybe they got scammed one too many times. With international customers, its just that much more costs to deal with. But, that makes sense. I dunno. I'm sure they'll pop in at some point and comment.

OMG! IT hit me! CANADA!

 

[420poak]

I honestly can't think of another case where someone had to tear-down before sending new box. I'm literally a 3 1/2 hour drive from them. I could drive to them to return it, if they demanded me to. Hell, I'll volunteer for a free tour and gift baggie to!

It would make more sense, to have someone like me show proof of disposal or even ask that I send the box in, before they send new one out. You're talking, maybe a week turnaround, at the most.

As to, how do they guarantee they'll get the old box back or see proof of the destruction. The way it was explained to me, by MF themselves... If you try file a claim on either box, in the future... they will not honor it. That way, it doesn't deprive their customers (in many cases patients), who rely on the box for its medicinal value.

I may be wrong. This thread, might have story after story, of the exact same thing for international customers. I, just for the life of me, always thought the only difference between domestic and international, was we have to physically send the box back and you all have to show pictures of destruction (obviously because of the "fouled" box and Customs).

Well even though my lid was cracked my box still worked, so it's understandable that they wanted me to tear it down, because otherwise I would have 2 working box once I receive my warranty unit. My lid was cracked where the lid is attached, but the crack didn't reach the edge of the lid yet so it still worked.

But is it normal that they didn't reply to the pics of the destroyed box I sent them? I also asked questions about delivery time in the same e-mail, so I was expecting a reply when they sent out the box. I sent them the e-mail on thursday morning, so I was expecting an answer before the weekend. I guess they allready sent it out without replying, or they'll reply and send it on monday.

Also @chimpybits, how long did it take to receive your warranty box after sending them the pics? And do I have to be home (door delivery) when it is delivered or it's delivered in the mail?

^Those are the questions I asked them.

 

[Frank38]

I honestly can't think of another case where someone had to tear-down before sending new box. I'm literally a 3 1/2 hour drive from them. I could drive to them to return it, if they demanded me to. Hell, I'll volunteer for a free tour and gift baggie to!

It would make more sense, to have someone like me show proof of disposal or even ask that I send the box in, before they send new one out. You're talking, maybe a week turnaround, at the most.

As to, how do they guarantee they'll get the old box back or see proof of the destruction. The way it was explained to me, by MF themselves... If you try file a claim on either box, in the future... they will not honor it. That way, it doesn't deprive their customers (in many cases patients), who rely on the box for its medicinal value.

I may be wrong. This thread, might have story after story, of the exact same thing for international customers. I, just for the life of me, always thought the only difference between domestic and international, was we have to physically send the box back and you all have to show pictures of destruction (obviously because of the "fouled" box and Customs).

I had to tear it apart too, but it doesn't take more than 10 minutes if even that to follow their instructions on the warranty replacement, email the two pics and that's it, no biggie. Their shipping times to me have been close to incredible considering I live on the other side of the world. I have nothing but praise for MF customer support, and considering the delicate nature of returning the boxes I think they've come up with a good solution to ensure warranty replacements are properly dealt with. To be honest, giving this much support and warranty for a box that given the sum of its parts is a bit delicate, I think is almost over the top
Also, at the time of my warranty replacement, I had family tragedy happen, and they we're very understanding about the long delays it caused me to follow up on the warranty procedure.

 

[Frank38]

On a sidenote, why doesn't this forum have sub categories? Who came up with the idea of starting a 673 pages long thread?
Probably been asked before, eh...

 

[vorrange]

On a sidenote, why doesn't this forum have sub categories? Who came up with the idea of starting a 673 pages long thread?
Probably been asked before, eh...

Honestly i like the way the forum is divided. I like that virtually all information regarding the vape i have is in one place instead of scattered in posts all around.

And there is always Vaporpedia which when it comes to the MFLB has an awesome array of information.

 

[Frank38]

Honestly i like the way the forum is divided. I like that virtually all information regarding the vape i have is in one place instead of scattered in posts all around.

And there is always Vaporpedia which when it comes to the MFLB has an awesome array of information.

Aye, but normally you have a main topic with a subforum and a thread for each topic under that head topic. It makes it a lot easier to search and then get all the information gathered on that topic, as well as following up on topics started. If you start a topic in a thread, it immediately gets lost in the current progressing discussion and ends up scattered "on page 121, 345 and 630". Then you have a general topic where the main chit chat is. Vaporpedia is great though.

 

[OF]

I also had to tear-down before the box was sent. The email from CustomerServiceatmagic-flight.com stated "We will begin processing your warranty once we receive all of the information requested below." Then the email continued with the tear-down instructions.

Personally, this was no biggie and I think it makes sense. I'm also in Canada.

FWIW here's my take on it. Domestic owners loose the use (partial or otherwise) when they post it off for replacement. We get to wait a week or so for that to get there and get processed in, the international folks gain a week that way (which they'll probably need getting the replacement back).

I understand that partial use of the old one is better than none but if we really want to talk equal treatment how come we have to wait longer and have to go through the cost and inconvenience of mailing the dead one back? Not a serious question, of course, but rhetorical one. I too think the MF folks are doing a bang up job.

OF

 

[Quetzalcoatl]

Yeah I mentioned earlier maybe a good 10 pages back that I figure they do it because they don't want to waste their customers' time with returning it internationally, and what if it gets picked up by customs? They're probably not gonna pay to get it or whatever... Plus, if they ship a new one out and tell you to send your still-functional aesthetically-damaged box after you get a new one... would you? I would, but I bet there's a good load of people who wouldn't bother sending it back and selling one or both of the boxes for some money or something. Hell, I would totally understand if they told ME to do it and I live 30 minutes from San Diego!

 

[BigDaddyVapor]

The problem is... if you don't provide proof the old box was destroyed, or you don't return it, for domestic customers... it voids your warranty. So even if you sold the box, the next dude would be screwed... so would you.

That's why I don't understand why they're having you show after destruction photos, prior to replacement. Sure, some people will be dishonest, but do any of you, want to give up your lifetime warranty, just to score another box? I certainly don't.

 

[Quetzalcoatl]

The problem is... if you don't provide proof the old box was destroyed, or you don't return it, for domestic customers... it voids your warranty. So even if you sold the box, the next dude would be screwed... so would you.

That's why I don't understand why they're having you show after destruction photos, prior to replacement. Sure, some people will be dishonest, but do any of you, want to give up your lifetime warranty, just to score another box? I certainly don't.

If I were to rip someone off, I wouldn't suddenly decide not to just because of a warranty.

There are some shady mofos out there...

 

[Quetzalcoatl]

I can't seem to edit my post, but I rolled down to the headshop in the next town over and they had a metric f***ton of vaporizers! I recognized every single one from here! Da Buddha, MFLB, Extreme Q, the classic 'cano, DaVinci, Wispr, No2, Iolite, etc etc.

They (for the most part) look incredible!! Wish I could have taken a picture but I'm sure they wouldn't appreciate it I'm impressed with how well they're all built. The Extreme was actually smaller than I thought and it didn't look as generic/industrial as I thought. The DaVinci was really neat to see up close, looks like an excellent device.

Anyways, off-topic rambling aside, I did end up getting a glass stem for 7.95, and while fishing through all their loose stems, I found the whip! 5 minutes later the girl helping me got exasperated trying to figure out the price and told the head lady to just give it to me bat the same price as the stem, just this time while they figure it out, and so it happened. Now I have the option of glass, stubby acrylic (which I know will become my daily driver), and whip! Next week, I'm going to order the PA, and two weeks from then I think a nice glass mini tube and the WPA.

Despite seeing all the beautiful vaporizers there, I'm going to stick to this one for as long as possible as my personal piece. Might get one of the nicer ones if I somehow win enough money on one of those scratchers... for now, my box is more than enough, especially when I'm averaging 2 good full trenches per battery, and having 4 batteries

 

[skippy]

I had a problem with my box and had to return it, but I only had to return it to the Australian distributor, ( who I assume must return it to MFLB in the USA). I had to send back the whole box as it was before they would send a replacement.