Hi guys, for some reason FC didn't work for me earlier today...
Not trying to find any excuses here, for any aspect of this operation, it's 100% our responsibility, but I do need to say this out loud just so people don't get the wrong impression about the whole thing.
Like someone mentioned above, it's pretty much Maja and me here. Of course, we had support and help from good people along the way, but end of the day, it's us. Taking care of 2 toddlers doesn't help either lol...
We are slowly getting things in order and will automatize what we can, have a proper checkout, etc. But there's only so much we can do within a given timeframe.
With that said, you all are paying customers and have the full right to say, those are your problems not ours and you would be absolutely right. So I can't thank you enough for the support, understanding and patience, i simply pointed the above so you know that we aren't scummy or disrespectful, we are simply clumsy, which end of the day doesn't change your situation. At any given point, everyone is eligible for a full refund.
The US orders did land on Tuesday but again, because this was the first time our friend is doing this, things got delayed for a few days. The initial long delay was due to us wanting to go the extra mile and bring these to you more conveniently with local shipping and all the costs covered.
Anyway, they are now packaged and labeled properly and yes, air should be fine per USPS terms. They will leave first thing in the morning. US is now out of stock, but another package is on its way.
Regarding the EU orders, they did land but the forwarding company took a few days to process the packages so they promised to dispatch them on Monday.
I have to address one more thing, sorry about the long post. Someone asked whether the airpaths are indeed sealed off as I claimed them to be. The answer is yes, but... If you cover the 2 openings on the side of the device, air which would otherwise be drawn through the 2 big slots only will, due to the formed under pressure be pulled through other cavities into the gap between the battery compartment and the heater tube. This does not mean that the airpath isn't sealed. If you take a peek through the 2 said slots on the sides, you will notice that the PEEK tube has 2 air intakes. If you were to close those off, then yes, there would be a complete vacuum. seals on top and the bottom ensure this.
Thanks!