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Vivant Alternate

Discussion in 'Portable Vaporizers' started by blackbur, Jan 25, 2017.

  1. Cheesequake

    Cheesequake Convection Enthusiast

    Messages:
    146
    mash, Summer, vaptronix and 2 others like this.
  2. BigJr48

    BigJr48 Well-Known Member

    Messages:
    356
    Location:
    New York, N.Y.
  3. Ravachol

    Ravachol Active Member

    Messages:
    39
    It took 18 days to arrive to Italy.
     
    BigJr48 likes this.
  4. Stinky

    Stinky Well-Known Member

    Messages:
    398
    Location:
    Australia
    Heaven_Gifts told me they are an authorised @Vivant dealer.
     
    mash and BigJr48 like this.
  5. Cheesequake

    Cheesequake Convection Enthusiast

    Messages:
    146
    Pretty sure Vivant said they aren't a while back. Maybe that changed.

    Also doubt shipping takes as long from Vapor Range so I'd order from them for sure if I was going to order one.
     
    Last edited: Oct 9, 2017
    mash and BigJr48 like this.
  6. OyVape

    OyVape Well-Known Member

    Messages:
    329
    Maybe Heaven Gifts is authorized to warranty their products but you might have to send it to China. I would check with Vivant about that.
     
    mash and BigJr48 like this.
  7. sunnyx12x21x

    sunnyx12x21x New Member

    Messages:
    36
    My Unit has also start to show cracks(crack line which seems to changing into a crack), around those screw things around the oven.

    sad, feel like am very close to regret in buying this ....

    Any solution for it ??? Will buying a glue gun and gluing it will work ??
    Would "M-Seal" work ?
    its a Multipurpose Sealant use for sealing, joining ...
     
    BigJr48 likes this.
  8. Ravachol

    Ravachol Active Member

    Messages:
    39
    I am not sure that glue could be safe, my two alternates have small cracks near the upper screws, but it doesn't seem a structural problem, it works fine with the cracks.
     
    BigJr48 and Cheesequake like this.
  9. OyVape

    OyVape Well-Known Member

    Messages:
    329
    I asked Vivant about this and they said do NOT use any glue because it isn't safe.
     
    mash and BigJr48 like this.
  10. sunnyx12x21x

    sunnyx12x21x New Member

    Messages:
    36
    Well , thats why am here ,, to discuss.. Why it should;t be safe , as crack(crackline) happened is above battery, and since am using Delta 3D Studio Wpa unit as direct Mouthpiece it doest even make contact anywhere but is in Open.

    Since that part is always touchable with bare hands even at 220 C. glue should't melt or reform at 220 C

    AM no Expert so Asking help, But I dont want this device suddenly die on me ,, i have no back up


    Has some one dismantle this vaporizer, i want to look around that crack part
     
    BigJr48, Cheesequake and Summer like this.
  11. Meach

    Meach Well-Known Member

    Messages:
    277
    Location:
    brew city, WI
    mash, BigJr48, beefsupreme and 3 others like this.
  12. smokinjetson

    smokinjetson New Member

    Messages:
    10
    That link on Puff it up showing the Alternate all opened up is legit! Good to know what is underneath the hood!

    Based on the looks of how the piece above the battery that many users are experiencing cracks, it seems like Vivant could just offer little rescue packs that come with a replacement piece and a small tool for screwing and unscrewing the tiny screws. That way users don't have to send their entire Alternate unit back to Vivant when in reality all that needs to be done is replace that one piece???

    I'm sure that type of screw has a legit name, just don't know what it is.

    In no way am I condoning that it is okay that they are putting a product out into the vape market that cracks from heat under normal use. Just seems like they might be creating more work for both parties.

    Thinking about getting a Boundless vape of some kind for my next vape as I think they might be more durable overall and after the Alternate being my first portable vape, I realize durability is key because that means less warranties, etc
     
    Cheesequake and Fat Freddy like this.
  13. sunnyx12x21x

    sunnyx12x21x New Member

    Messages:
    36
    yeah that pretty Cool idea. seller can just send that small piece and we car unscrew with some universal available screw driver...

    But how is Gluing|adhesive or sealing product to hold it together :D
     
  14. YungLeaner

    YungLeaner Well-Known Member

    Messages:
    715
    I don't think glue would even be very effective at holding together the plastic that is cracking.

    And the Vivant gets REALLY hot when you run high temp bowls through it. Hot enough to make glue release fumes? Maybe, maybe not...I wouldn't risk it.

    This forum may seem kinda wimpy or OCD about materials sometimes, but most of us are vaporizing because it is way, way healthier for you than smoking. So introducing glue into our vaporizer housing near the mouthpiece assembly just sounds yucky :rolleyes::shrug:
     
    Vivant and Meach like this.
  15. youed

    youed Member

    Messages:
    17
    Just ordered my Alternate for $60 off Vaporrange. Most of the reviews I've read have talked about how the feeling of the plastic is a bit cheap, so I'm thinking about tearing it down and repainting it with Plastidip or something, I hope that won't cause a problem for heat retention/dissipation though.

    Also, what WPA are people using? Would one that fits on a crafty/mighty (the one you screw on, not put on the mouthpiece) work?
     
  16. Meach

    Meach Well-Known Member

    Messages:
    277
    Location:
    brew city, WI
    Plastidip cannot handle temps over 200f...you will definitely have off gassing and fumes I know the outside of the vape doesn't get that hott..but in my opinion..I'd steer clear of that maybe @Ratchett can come up with a protective sleeve for this or something along those lines. I would stay away from any adhesive or spray on protectant
     
    Last edited: Oct 12, 2017
  17. youed

    youed Member

    Messages:
    17
    Ah makes sense, thanks for the heads up.
     
  18. mash

    mash Well-Known Member

    Messages:
    76
    Has anyone had the Trouble code 1 error pop up when you hold button down to heat this thing up? I received a replacement awhile back for the crack near battery..... its worked fine till last nite...

    @Vivant
     
    Stinky and BigJr48 like this.
  19. OyVape

    OyVape Well-Known Member

    Messages:
    329
    Now I have a problem with the new V3 top caps. They were very tight fitting at first. I took them apart to check out how to clean it, but after reassembling them they don't seem to seal well. The vape heats up but I get no vapor through the mouthpiece. So I compared it to an older version top cap and that one worked just fine.

    Also, the underside of the new top cap now appears to be buckling, like ripples in the plastic. Can you say "deja vu"?

    All right @Vivant, what now?

    EDIT: After watching Vivant's video on YouTube about reassembling the top cap, it looks like I May have gotten something out of alignment. Will check it out again tomw.
     
    Last edited: Oct 16, 2017 at 12:58 AM
    BigJr48 likes this.
  20. vaptronix

    vaptronix New Member

    Messages:
    10
    Try tightening the screw - that's how I solved this issue.
     
  21. Cheesequake

    Cheesequake Convection Enthusiast

    Messages:
    146
    I've had no problem disassembling and reassembling my V3 top cap multiple times.
     
    BigJr48 and Summer like this.
  22. smokinjetson

    smokinjetson New Member

    Messages:
    10
    I just took the piece of clear rubber/silicone out of my V3 top cap to get a good vapor path.

    My first alternate cracked after 3 weeks and they gave me a new one. After 5 weeks with my new warrantied Alternate, the piece above the battery where the top cap locks in is now developing heat/pressure cracks. I just can't get on board with a product that is going to fall apart so quickly after NORMAL use! When it works it works tho...

    Will Vivant just keep warrantying these units or could someone just send me a spare piece so that I can replace it myself? I need this fixed, but feel like it is a bit overkill to send the device all the way back to California just for a small piece replacement.


    Tt
    i
     
    BigJr48 likes this.
  23. youed

    youed Member

    Messages:
    17
    Mine just came in from vaporrange. I think they provided a v1 and v2 cap, as there isnt that large metal piece on the inside of the mouthpiece.
     
    BigJr48 likes this.
  24. Stinky

    Stinky Well-Known Member

    Messages:
    398
    Location:
    Australia
    That's dodgy after what we were told here.

    That sounds like Heaven_Gifts. They told me they are an authorised Vivant dealer and that they were sending units with the V3 mouthpieces when they didn't.

    @Vivant is there anything you can do about these companies claiming they are official Vivant dealers and claiming to have products they don't? This is harming your brand and really annoying your customers.

    We ended up being stuck with a V1 Alternate and our only option was to spend $45US postage alone for a V3 mouthpiece from Vivant.
     
    justcametomind and BigJr48 like this.
  25. Vivant

    Vivant Well-Known Member Manufacturer

    Messages:
    105

    Hello @mash If I am not mistaken, I believe we may have already helped you via e-mail. If i am mistaken please let me know so i can help you, or you can e-mail us at support@vivant.com



    @OyVape If you are still having issues with your V3 top cap please e-mail us at support@vivant.com for more information on how to properly assemble/disassemble the new V3 top caps.

    Hello @Stinky , I am sorry there is so much confusion about this issue. Here is a link to our Authorized Reseller's: https://vivant.store/community/store-locator it has been on our website for a while and we keep it up to date so you guys can always check to see whom is on the list and being honest.

    Just to clarify, I remember speaking with you through DM here about your situation with Heaven's Gift and the top cap. Recalling on our last message, you were able to obtain a V3 Top Cap. Please let me know if your situation was not taken care of so we can do our best to help you.
     
    vaptronix, Mr. Me2 and BigJr48 like this.

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