Bonesvapechi
Member
Just received a DHL express tracking for my replacement Venty, are anybody else’s replacement in express?
Venty Shipping & Ordering Thread
- Thread starter Bonesvapechi
- Start date
cptofnthng
Well-Known Member
Same.
Ordered 02.11.23.
same...10/20
niavlys64
Well-Known Member
Same
31.10.2023
RustyOldNail
SEARCH for the treasure...
I followed the Venty device instructions yesterday. Using some of the feedback here about the slow discharge rate, I ran the battery down to 1- Bar, still took a few hours to completely die, but I saved a lot of time.
As soon as it was dead, I thought I’d send a quick email to S&B customer service.
Using the OLD saying: “You catch more flies with honey than you do with vinegar”,
So I wrote a NICE message:
“Thank you. I just deactivated my Venty Serial Number: xxxxxxxx
Can you please tell me if you received the confirmation? I used the Bluefy App., for the procedure, hoping the information was sent as the device is now dead. Thanks again for the GREAT customer service. Hope the replacement is sent soon, as it’s a great device, and I own many S&B products!”.
Now I don’t really know if it helped, but I was shocked to get a response within two hours, stating new Venty was being shipped, with the DHL tracking number.
I’ve seen some of the posts here detailing their POISON PEN messages to some poor CS person, probably making minimum wage, and just thought I’d share a different perspective….
Bonesvapechi
Member
Did anyone else’s Venty got delayed by DHL? Just got an email DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. Should I be worried?? It’s still in Germany
cptofnthng
Well-Known Member
If its within the EU, there shouldnt be any reason to scrutinize contents of shipments. I ordered vapes in france and poland to Germany before without any problems.
Bonesvapechi
Member
It’s coming to Chicago
snowdrop7756
Active Member
Odd. I’m surprised it wouldn’t have shipped from California.
snowdrop7756
Active Member
Wow this sent me down a rabbit hole. US banned any and all vaporizers and all carriers consider them prohibited items as of 2021.
Bonesvapechi
Member
Just got an update. It finally left Germany on the way to Illinois.. phew
snowdrop7756
Active Member
Glad to hear!
Bonesvapechi
Member
From my understanding, ALL replacement Ventys are coming from Germany
You haven’t gotten any shipping info?
jbm
Well-Known Member
I haven’t purchased a Venty, so no. But generally this site creates separate threads for shipping, as shipping posts lower the signal to noise ratio in a thread.
Cedar
Well-Known Member
Some concern is warranted. DHL had big problems shipping my Vapman from Italy to US. I had to write an explanation before it would clear customs. Vapman has switched to UPS from what I know now.
snowdrop7756
Active Member
New orders seem to be shipping from California. I and a number of other people I've seen on reddit ordered when they went back on sale last week and a bunch of us have received tracking numbers. Mine apparently is going to be delivered tomorrow, which is a completely nice surprise. I was fully expecting at least another week or two.
Choices
Well-Known Member
Thank you for your post regarding this. It is scheduled to arrive Friday but I wasn’t sure it would come from US headquarters in Oakland or from Germany as first purchasers seem to be experiencing. The Reddit reference helps a lot. Excited to get my device and contribute to the Venty thread!
crownroyaldaddy
Well-Known Member
Just got shipping on my Venty ordered 11/24. In the US, coming from Cali. Much sooner than i expected since i ordered when the 2-3 weeks processing time was displayed.
Literally JUST got done reading the main thread today. I ordered as soon as I saw the thread (i dont log in often, so i had missed the whole introduction). Reading all of the mess, i considered cancellation. I will trust that the issue is fixed and see what happens!
I own a volcano, mighty, mighty+, and plenty from S&B. Really enjoy their products, the mighty is my favorite vape by far. So i am excited!!
Literally JUST got done reading the main thread today. I ordered as soon as I saw the thread (i dont log in often, so i had missed the whole introduction). Reading all of the mess, i considered cancellation. I will trust that the issue is fixed and see what happens!
I own a volcano, mighty, mighty+, and plenty from S&B. Really enjoy their products, the mighty is my favorite vape by far. So i am excited!!
Q
I can also confirm this. Ordered Nov 20...just checked the tracking number I received yesterday and it originated in Emeryville, CA but is leaving the Oakland, CA distribution center. ETA Friday! I'm excited!
Not exactly true. I don't have all the particulars down at the moment, but in general this statement is a misunderstanding of the laws. Sorry, can't elaborate just yet...don't want to contribute to misinformation.
snowdrop7756
Active Member
I mean from what I spent reading seems exactly true. Clearly there hasn’t been much impact from it as I haven’t heard much around confiscation or denials outside of dhl.
Even if you want to dance around the laws ups, usps, dhl, and fedex all have pretty clear policies. Now I know companies like arizer use terms like aroma therapy device and maybe that’s enough to skirt by, but from what i can tell if they wanted to clamp down they could. Again I wasn’t vaping back in 2021 so first I’m hearing of it and I’ve never had an issue with any of my imports or deliveries, so it was a bit surprising when I read it. In fairness I think the true target was ecigs coming from China, but that’s not how the law seems to be written. It’s also somewhat nonsense because business to business is legal, though they theoretically need a courtier for delivery…
I don’t want to derail this topic, but if you know of any info that counters what I’ve been reading by all means send me a dm. The important thing his Venty replacement is no longer blocked.
Edit:
STORZ & BICKEL is the worldwide unattained leading brand for certified Hot Air Generators.
So it’s a hot air generator not a vaporizer
Last edited:
floribud
Well-Known Member
This is not true at all. They made it more of a hassle, tied to the EVALI issue. But NO vapes are NOT banned in the US. I think technically you cannot mail a vape for sale unless you do all the compliance work. But sellers that did their paperword CAN sell weed vapes AND you can send weed vapes back to the company for servicing, that is explicitly allowed.