VapoShop - Europe's #1 Vaporizer Store

@bochen I'm really sorry to read about the problems you've had with the refund of your order.

While we aim to email answers within (and not after) one day, some things did indeed go wrong on our side

My colleague from payments just confirmed that your refund is on its way - we have emailed you about this earlier today and we'll send you a proof of payment. Please note that it can take a couple of days before it actually arrives on your account.

Again, we're sorry about the trouble and hope to serve you better next time. Should you wish to give us another chance some time, then please drop me a PM and I'll make sure to include some additional products or arrange a discount.

Best regards,
Frederique

Thanks for your reply. I have indeed received the mentioned proof of payment.
Just hope you've sent a SEPA transfer, since they are much faster.

If it was just the reply speed it would have been merely an inconvenience.
It was the insincerity - first about the availability of replacement unit, then breaking the promise about returning money - that ticked me off.

I still didn't receive the full refund amount.
Turns out vaposhop didn't pay the transfer fees so I received the refund amount minus 2,5 Euro of bank fees.

This obviously isn't about the money, but principles.

I've sent vaposhop an email over 8 days ago, but they haven't responded! It's just unbelievable.

The remainder was paid via bank transfer yesterday (our office is closed during the weekend)

To clarify: We did send you a proof of payment earlier, indicating that we transferred the full amount. If the bank deducts money, then there is nothing we can do, since for EU-transfer one is unable to select: OUR (that would mean that all bank costs go on our bill) – with EU-transfers you can only choose SHA, meaning that bank costs will be shared between the 2 parties – and if the receiving bank decides to deduct money, there is nothing we can do – except of course paying the customer the additional funds after finding out, which we did.

Let me reiterate that we really regret these issues, and this is a rare case of a number of things things going wrong - some of which we should have paid closer attention to. However, it isn't -and never was - our intention to be dishonest. Actually, if we wouldn't fully stand behind what we do, we wouldn't participate in these forums in the first place.

Thank you for the clarification, however you have to agree that the response time of a week and a half is not acceptable.

Regarding the technicalities of EU money transfers: my experience is different than yours.
When I was paying for the order I was able to send a SEPA transfer using a regular customer bank account with the option to cover both costs.
I see you did use a different transfer method, however it escapes me why wouldn't you use a more powerful (and cheaper) transfer mode. Doesn't your bank offer SEPA transfers?

No unfortunately our bank doesn't offer SEPA yet, we're told this will be introduced early next year.

As for our response time, you're absolutely right that this is unacceptable. Let me assure you that we're taking steps to prevent this kind of thing from ever occurring again.

Have had similar problems with Vaposhop.
They are quick to send stuff but their after sales that's a whole different story.
I think they should work with a ticket system because there is just too much confusion all the time.
I was has having also problems with warranty on a Solo that I got as a present from my last employer.
He bought the Solo in the company name, using his own address to have it send.
But the unit is than given a special number by Vaposhop that attaches it to the account owner.
So when I had problems and wanted to get my Solo repaired under warranty it was just raining problems.
Trying to explain the situation in more detail over and over again but no one who really read what I was writing and everytime I got some answer it was from a different person.
This went on for weeks and it still isn't cleared, though meanwhile I got a new one, but all these problems isn't something you are waiting for...........

i love those guys! good prices and very nice customer service. my favorite shop in europe.