hmm, maybe i will send it back. What do you make of this ratchett?
Hi There,
I am sorry to hear your Hopper is giving you trouble. The Back End will get warm with use, but should never be burning hot. If you feel that your Back End is getting too hot, we are happy to test your device and determine if this needs to be replaced. For us to do so, you will need to send your whole device back to us at Hopper Labs, 2775 Valmont Road #3, Boulder, CO 80304.
If you touch the Back End and Body at the same time, you will notice a circuit is being completed. Power flows to the Body and Button and if you bridge between those two, you will feel a small charge. This is totally normal.
Please let me know how you wish to proceed with your hot Back End.
Best,
Caroline