I'd consider that a milestone improvement, when I sent my hopper in last year it took a month of back and forth before they established they lost my unit. As far as I know they have a staff of 4 people, each week they would respond the employee they asked haven't seen it till all 4 employees answered which took 4 weeks! Don't even ask how long it took for them to answer what they will do about it . In conclusion V5 or V6 or whatever it's termed now works no better than the V1 I bought 2 years ago.Sent my two malfunctioning GHs back to Hopper on the 25th Apr. They arrived there on the 1st of May.
Today...a week later, they acknowledged receipt.
when I sent my hopper in last year it took a month of back and forth before they established they lost my unit.
n conclusion V5 or V6 or whatever it's termed now works no better than the V1 I bought 2 years ago.
If you don't mind my asking...when did you first get this new GH...the one that popped apart...from HL?@Baron23 You are absolutely correct, my replacement works no better than the original did when I sent it in all the other times. As a matter of fact the replacement they sent fell apart the moment I unscrewed it to inspect it, the clicker popped right off with the spring and all before I even had a test run. I made an angry IG post with a photo of the clicker and eventually took the post down, all the negative vibes was just not worth it. HL sent me a replacement backend to replace the replacement but the heat is luke warm and the backend gets extremely hot. I don't have the energy to keep hounding them for a proper functioning unit so it's been sitting in a drawer again.
Thanks for your kind words. The replacement arrived some time in late November I believe around Thanksgiving. Speaking of which, allow me to thank you for lending me some inspiration on dealing with that situation. If I remembered correctly around that time you posted about your fustrations with how your RMA was being handled and you wrote HL a letter that was very nicely articulated. I did my best to follow your example on how to be properly assertive without being aggressive or whinny.If you don't mind my asking...when did you first get this new GH...the one that popped apart...from HL?
And...I'm so sorry, my friend. What a lousy story.
So, I’m trying to remember if that was after the move and supposedly restart of production w all of the touted design fixes and testing.Thanks for your kind words. The replacement arrived some time in late November I believe around Thanksgiving. Speaking of which, allow me to thank you for lending me some inspiration on dealing with that situation. If I remembered correctly around that time you posted about your fustrations with how your RMA was being handled and you wrote HL a letter that was very nicely articulated. I did my best to follow your example on how to be properly assertive without being aggressive or whinny.
Your always helpful brotherSo, I’m trying to remember if that was after the move and supposedly restart of production w all of the touted design fixes and testing.
Do you know?
And thank you for the compliment. Glad I was of some help, but tbh I don’t remember exactly what it was I did! Haha. Did I quote my RMA note to them?
I’m 66 and yesterday has become a mystery to me! Haha
Is a dope gun something that breaks every few weeks and takes around a year to repair if your lucky? If so then yes it's a dope gun. (And that's from my own experience of 3 ti hoppers in 4 months)Did I mention hopper is dope gun?
Hopper labs is actually a secret government project
Brother, given their history it’s hard for me to believe them.Bought a grasshopper for 420 sale. They sent me a used vape. Brand new outside shell but used inside components. They said if I sent it back they would exchange it, and it was a accident.
How can you tell it had used guts?I agree with you totally. If I was the company I would send a brand new one out and wait for the consumer to send me the used one back. But they wanted to make sure they receive it before they ship the new one.
I’m a brand new customer and the vape performance awesome but man did that leave a bad taste in my mouth
How can you tell it had used guts?
What wear and tear did you see to tell you that?
Thanks
Of course they should send a replacement right out. There is no reason or point in HL not trusting your story to be true. Why the fuck would you make it up? "Customer is always right" should apply, but this is alternate Hopper-verse.I agree with you totally. If I was the company I would send a brand new one out and wait for the consumer to send me the used one back. But they wanted to make sure they receive it before they ship the new one.
I’m a brand new customer and the vape performance awesome but man did that leave a bad taste in my mouth. I provided pictures so they could clearly see the oven was used and the threads were worn and scratches
I sent clear photos, they saw them and seemed embarrassed by the error, but they still wanted me to ship back and revive and inspect before shipping out a new one.Of course they should send a replacement right out. There is no reason or point in HL not trusting your story to be true. Why the fuck would you make it up? "Customer is always right" should apply, but this is alternate Hopper-verse.
It’s an embarrassment of riches with them given all the blunders and mis-steps they’ve taken which we’ve seen evidence of first hand. Some of us (myself included), not all anyway. TGIF!I sent clear photos, they saw them and seemed embarrassed by the error, but they still wanted me to ship back and revive and inspect before shipping out a new one.
Not much new to this old saw.Wow, last post was Friday at noon and its now Sunday about 11 am.
Used to be you couldn't catch up with this thread.
Community just burnt out on the same old stories.....maybe?
You do keep it interesting!There's so many problems and still currently solid waits for resolution, but otherwise it's a chill time.
I've been enjoying the instant-ready nature of the GH above most features, but it's the whole package of vapour density, ease and experience of the GH that keeps me coming back time and time again.
It's not perfect by any means, but it's very convenient, super tasty, hits with a very nice signature and it fits a niche like no other.
The bubbler has been great too, I like it.
I hope more get their units back faster and have similar enjoyment.
Things are still a bit topsy-turvy but what can ya do?
The GH is not the only vape to enjoy, I recently got this sweet pocket bubbler and it has convinced me to build a conduction coil...
Vapes, bubblers and cannabis. A complicated but good time.