"had a few Hopper batches with issues."
A few?
Yeah, who is the new management, what are their priorities, plans and commitments to this device's owner community.
E.G. do they plan now, for the first time, to actually engage on social media with their customer base?
E.G. can they explain...really explain....the main failure modes in this device and what they have done to mitigate these vulnerabilities (they sure have enough fucking failure and failure analysis data, that's for certain).
E.G. can they explain...really explain...the issues that they have had with testability and hence consistency. What have they changed in order to ensure that the device is indeed testable and that RMAs that ship work to spec (which sure as hell hasn't been the case).
I can go on, but IMO, Hopper Labs BADLY needs to recapture customer trust and that will take honest disclosure.....and not just a post on Reddit.
Right now, I don't believe a word that comes out of Hopper Labs.