So for the first time I'm not a happy hopper (at least until I hear back from HL)
I can deal with the multiple warranty requests, after all I knew what I was getting into and none of my other vapes have ever needed warranty (even my original crafty is still going strong one month away from being out of warranty) so figured I was due my turn, I purchased from vapefiend in April and only did so because they were able to deal with any warranty request, had this not been the case I probably would not have purchased the hopper due to extra cost and long turnaround time.
After many failures all dealt with by
@VapeFiend.com (can't praise them enough
) this happened...
While changing temp the top part of the backend flew across the room, I seem to have found all the bits but it won't go back together without falling apart again when trying to screw back onto the body, figured oh well no big deal, checked with vapefiend and they had replacement backends so put in another warranty request confident that I would just need a new backend, today HL requested that I send back everything (hopper, charger and battery) to them for testing
even if I ignore the extra cost and time it will take sending over the pond compared with vapefiend like usual I really don't see how testing anything other than the backend will be helpful, I mean it's not like they could cause this
This was my response to their request...
Hi, just wondering why I can't use vapefiend for warranty service as I was told at time of purchase this would be the case, it's also the only reason I felt comfortable purchasing the hopper knowing I would likely need to use the warranty due to multiple reports of failure, I would like to know if this is going to be how warranty is handled going forward as if this is the case its not only going to cost me more with regards to shipping but also greatly increase turnaround time, and while it's my favourite and most used vape I don't know if all that extra hassle and cost is going to be worth my time, I'm also curious what my body, mouthpiece, charger and cell could tell you as I can't see how they could affect the backend coming apart so not sure how testing these parts can determine what is causing my malfunction when it's more a mechanical issue also I don't use the included charger, if I have to I will send it in this time but after that if I can't use vapefiend I will probably just write the vape off and cut my losses, also if you require me to send any of my cells/batteries I will require more detailed information on the specs to make sure I am compliant with UK law, thanks in advance.
I don't want to come across like a dick but it's a bit frustrating when the longest it has worked is 2 month and now for some reason they want me to pay more and wait longer to get it working again, if this is the new norm I don't think I can be bothered with it, I love it and all but don't want to deal with long turn around time when that's the reason I bought from vapefiend in the first place, so this may be my last warranty before it goes in a draw to be forgotten about
While I'm here...
Looks like some sort of adhesive? is used in the backend, I don't see this as an issue because of where it is but know some people like to know about what's going on inside, if in future I am expected to ship warranty claims to HL from the UK I probably won't bother so I may at some point open her up to take a peek at the mythical heater setup, time will tell.
), that stiff backend issue was what I'd sent in my raw Ti for... it is coming back with a new backend. 
