This is my first time with a vape of any kind so am just after some advice on this model. I have just received this today and put it straight onto charge, it has now been on charge for 4 hours but there is no light coming on near the USB port. Should this light up when charging or does it only show when the vape is turned on? I've also tried turning it on but nothing is happening, I don't know if I am being to hasty and it needs to be charged for a few more hours or if the battery is faulty.
Can anyone help? Thanks
Hi
@Raektwo sorry you get some troubles using your Fog, although for a first vaporizer I think you made a good choice!
When you plug the cord in the usb socket there is a green led which turn on (if your usb cord is plugged too
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) while in charge and turn off when fully charged.
Usually 4 hours charge is more than enough to get a pretty fully charged battery, so if your vape doesn't turn on after that (3 fast clics to turn it on/off) we got a problem....
First: please check if the battery was correctly inserted (there is a - sign on the battery lid where the minus of the battery is placed) and give a look at the Edit at the end of that post!
Second: please, check if the battery lid is correctly closed (it might need some strentgh sometime)
Third: please check if the battery wrap looks damaged
Final: If nothing worked try to find a good working battery (18650 from a famous brand is better, like Samsung, Sony or LG, ) and give it a try, if it works that's good but if not you'll have to contact the Support team in order to get your unit fixed/replaced (or the battery replaced if it happens to be the culprit).
Although you can already contact support here:
support@xvapeusa.com
Please, let me know how things are going with the support team. I have to know if your issue was fixed and if you are happy with your device after that bad start.
Edit: I just think ther may be a protective plastic film between battery +/- and unit contact points, we put that in order to prevent a battery discharge during long term storing, ypu just need to open the battery lid and remove that film (usually there is only one on the minus side) before to close it back and putit on charge!