The Cloud EVO Anticipation Thread
- Thread starter fluffhead
- Start date
SD_haze
Well-Known Member
I was a white order that changed to black when white failed.
Also at the tradeIn level.
I was told I'd be taken care of today, when I emailed on Friday asking.
Still haven't gotten it today but as long as its within the week I don't mind much.
Hexi
Well-Known Member
LOL "white" order here. My Evo shipped a few weeks ago.
grokit
well-worn member
My "white" evo just had its firmware updated this morning (the same morning they received it), and is already on its way back to me. Not only that, but they immediately changed my shipping from fedex to priority mail when I explained my somewhat-unique delivery situation as I returned this morning's email.
So have no worries people, vxc couldn't be any more on top of things
!
So have no worries people, vxc couldn't be any more on top of things
!
Troi
Well-Known Member
Enchantre
Oil Painter
Evo has arrived! And. SHE WORKS!!
Baby, we are back in business!
EDIT: Oh, and hey, @Troi or @stonemonkey55 , whoever sees Bryan first, please kiss him for me! He was so very quick to fix the address mistake.
He is a little heavy handed with the packing tape, however... *grin*
Baby, we are back in business!
EDIT: Oh, and hey, @Troi or @stonemonkey55 , whoever sees Bryan first, please kiss him for me! He was so very quick to fix the address mistake.
He is a little heavy handed with the packing tape, however... *grin*
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brucebannor
The Cheshire Cat
Early preorder who just got my email from Vapexhale. 
EVO is going to be on it's way.
EVO is going to be on it's way.
Sinclue
OK disagree with me, I can't force you to be right
If you haven't been reading the last few pages and don't have your email don't forget to check your spam folders...mine was there. I guess my email program "decided" that since I wasn't opening Indiegogo emails about other campaigns it must be spam,
The notification was from Indiegogo not VapeXhale.
The notification was from Indiegogo not VapeXhale.
infinite512
Active Member
Early preorder who just got my email from Vapexhale.
Congrats on the shipping confirmation but as a trade-in who still hasn't received his email yet I am a little annoyed. I know mine should be coming anytime now, but why are pre-orders going before trade-ins. This is now the 3rd cloud I've purchased from VapeXhale and consider myself a pretty good customer, but I guess being an early supporter gets you to the back of the line.
P.S.
i've checked my spam folders
Troi
Well-Known Member
Pre Orders are not being shipped out before IGG. We did contact a few Pre-orders to begin collecting Credit card information but there units will not ship until all 110 V IGG orders ship. We are working hard, still fulfilling IGG, stay tuned and when in doubt submit a support ticket.
infinite512
Active Member
Appreciate the reply Troi! I know you guys are working hard and trying to get everything sent out.
yoloswaggins
Member
Hahahaha...it was in my spam folder, shipped on Friday. Should be here Friday. Pretty excited 
Ripbongs420
vapiff
Is there anyone out there who received their e-mails Friday but have not had any sort of update on your tracking? Mine still says Initiated shipment information sent to FedEx. I know Troi said that FedEx was coming by today to pick up a batch to be shipped but still nothing changed. Just trying to see if anyone is in the same boat or if it is usual before I need to contact VXL. I don't want to bother them.
Also I doubt the "white" theory, mine always was black.
Also I doubt the "white" theory, mine always was black.
Nebu
Post-Apocalyptic Renaissance Man
What were the (financial) details of the return/repair process? Under warranty? Total incurred costs? Very curious as "no glass (i.e. bamboo) is warrantied" was the VapeXhale policy previously, much to the chagrin of those who experienced just such failures. Given the "bamboo" being the Achilles' heel of the design (imho), this is a significant issue.
paidndade
Well-Known Member
I don't think the shipping updates on the weekend since mine didn't and I shipped from PA on Thursday. It started back updating today tho!
Dr. Plutonious
Well-Known Member
All I had to pay for was shipping to Vapexhale. They took care of everything else.
Nebu
Post-Apocalyptic Renaissance Man
Sweet! Sounds like a new policy. Hopefully this will be made explicit and, also, retroactive for non-EVO Cloud bamboo failures. (?)
Fire Bad!
Well-Known Member
^ I also got my shipping email on Friday and was getting worried as Fedex tracking was still at Initiated Shipment but has now updated to In transit. It only updated about an hour ago, so hopefully yours will get updated soon also. It shows that Fedex picked up 5:29 pm and it arrived Fedex at 6:16 pm. Now if they can
just get it delivered safely by Saturday, I will be a happy Evo owner!
Good Luck and Happy Vaping!
just get it delivered safely by Saturday, I will be a happy Evo owner!
Good Luck and Happy Vaping!
Retrospects
Active Member
Still waiting for my email as well, contributed at the Trade-In level at the end of July. Here's to hoping for an email tomorrow! So excited to finally have a Vapexhale product again after my original ticker died back in May. 7 months without a Cloud has been tough, but I think I can finally see the light at the end of the tunnel. 
grokit
well-worn member
White wasn't a theory,
it was a choice for early birds that was deemed unworkable so it went away.