Discontinued Ghost MV1

virgil_GHOST

virgil_GHOST

Company Rep
Company Rep
Hello Everyone,
Apologies for any unnecessary suspense. Virgil here from GHOST Vapes, some of you may know me as GHOSTTEAM, others I may have helped on formal support tickets. Nerissa did such a great job on the forums for us, I'll do my best to keep up her standard. We'll all miss Nerissa's presence here and wish her the best in her next journey.

GHOST is doing fine, we're in the lab so to speak working hard every day to make the MV1 experience as good as we can make it while working on great things. Know that we're continuing to listen to you all and we're excited and hopeful for the future!

Submitting a formal support request >>> create new ticket <<< is still the most efficient way to get an issue resolved but I'll be here on the forums as well.

be well and take care,
Virgil from GHOST Vapes

BangBoomBang said:
I received a Firmware update. Where can I find the release notes?
Click to expand...

Hey there!
Are you on Android or iOS?
 
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SquirrelMaster

SquirrelMaster

Well-Known Member
virgil_GHOST said:
Hello Everyone,
Apologies for any unnecessary suspense. Virgil here from GHOST Vapes, some of you may know me as GHOSTTEAM, others I may have helped on formal support tickets. Nerissa did such a great job on the forums for us, I'll do my best to keep up her standard. We'll all miss Nerissa's presence here and wish her the best in her next journey.

GHOST is doing fine, we're in the lab so to speak working hard every day to make the MV1 experience as good as we can make it while also developing the next gen. I can't go into details about what's coming but know that we're listening to you all and we're excited and hopeful for the future.

Submitting a formal support request >>> create new ticket <<< is still the most efficient way to get an issue resolved but I'll be here on the forums as well.

be well and take care,
Virgil from GHOST Vapes
Click to expand...
Thank you @ghostvapesofficial aka Nerissa for all your hard work. I was a little concerned about who was going to take over. My concerns are no more, I'm glad you could come join us Virgil! For those that don't know Virgil he's a customer service master and we can rest assured knowing we're in his very capable hands.
 
Baron23

Baron23

Well-Known Member
virgil_GHOST said:
Hello Everyone,
Apologies for any unnecessary suspense. Virgil here from GHOST Vapes, some of you may know me as GHOSTTEAM, others I may have helped on formal support tickets. Nerissa did such a great job on the forums for us, I'll do my best to keep up her standard. We'll all miss Nerissa's presence here and wish her the best in her next journey.

GHOST is doing fine, we're in the lab so to speak working hard every day to make the MV1 experience as good as we can make it while also developing the next gen. I can't go into details about what's coming but know that we're listening to you all and we're excited and hopeful for the future.

Submitting a formal support request >>> create new ticket <<< is still the most efficient way to get an issue resolved but I'll be here on the forums as well.

be well and take care,
Virgil from GHOST Vapes
Click to expand...
Hi Virgil. Nice to see you here also!
 
virgil_GHOST

virgil_GHOST

Company Rep
Company Rep
SquirrelMaster said:
Thank you @ghostvapesofficial aka Nerissa for all your hard work. I was a little concerned about who was going to take over. My concerns are no more, I'm glad you could come join us Virgil! For those that don't know Virgil he's a customer service master and we can rest assured knowing we're in his very capable hands.
Click to expand...

You're too kind! My motto is help everyone the way I would hope someone would help my mom. My mom is a saint guys and deserves the best!

Cheers,
Virgil from GHOST Vapes
 
Djsleepy

Djsleepy

Well-Known Member
virgil_GHOST said:
Hello Everyone,
Apologies for any unnecessary suspense. Virgil here from GHOST Vapes, some of you may know me as GHOSTTEAM, others I may have helped on formal support tickets. Nerissa did such a great job on the forums for us, I'll do my best to keep up her standard. We'll all miss Nerissa's presence here and wish her the best in her next journey.

GHOST is doing fine, we're in the lab so to speak working hard every day to make the MV1 experience as good as we can make it while also developing the next gen. I can't go into details about what's coming but know that we're listening to you all and we're excited and hopeful for the future.

Submitting a formal support request >>> create new ticket <<< is still the most efficient way to get an issue resolved but I'll be here on the forums as well.

be well and take care,
Virgil from GHOST Vapes
Click to expand...

Awesome! Virgil is the best pick and knows his stuff......welcome to the forum!

Edit: @virgil_GHOST thanks for letting us know state of the business I know that giving out any info prematurely can cause headaches, I think I can speak for everyone.......thank you again for reassuring us on where Ghost is headed!
 
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virgil_GHOST

virgil_GHOST

Company Rep
Company Rep
Thanks @Stu and @Summer for tagging :)

We're unfortunately out of stock on batteries on our website, timeline for restock is TBD. But they're available at some of our authorized retailers. I provided a list below:

+420Science
https://www.420science.com/products/ghost-vapes-mv1-battery-pack
+Cream City Vapes
https://www.creamcityvapes.com/ghost-mv1-battery-pack.aspx
+lighterusa.com
https://www.lighterusa.com/products/ghost-battery-pack
+To the Cloud vapor store
https://www.tothecloudvaporstore.com/product/ghost-mv1-replacement-battery/
+edabdea.com
https://www.edabea.com/en/ghost/1085-ghost-mv1-battery-pack.html
+budderscannabis.com
https://budderscannabis.com/products/ghost-mv1-battery-pack

Please let me know if you have any further questions. I'm happy to help.

Cheers,
Virgil from GHOST Vapes
 
BangBoomBang

BangBoomBang

Well-Known Member
Summer said:
@BangBoomBang, where did you get the firmware update & what version is it?
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I think I was wrong.

My MV1 was malfunctioning and I found out, it was "Stuck in an upgrade process", so I reinstalled the firmware and did this and that until it worked again.

I - from my rememberings - are at version 1.4, which is pretty old and nothing new.

I don't know, why my MV1 was stuck in an update without receiving one.

Sorry for the wrong information.
 
virgil_GHOST

virgil_GHOST

Company Rep
Company Rep
BangBoomBang said:
I think I was wrong.

My MV1 was malfunctioning and I found out, it was "Stuck in an upgrade process", so I reinstalled the firmware and did this and that until it worked again.

I - from my rememberings - are at version 1.4, which is pretty old and nothing new.

I don't know, why my MV1 was stuck in an update without receiving one.

Sorry for the wrong information.
Click to expand...

No worries mate! Happy to see you were able to resolve the problem but I'm a little curious why it went into update mode as well. For what it's worth you can manually put your MV1 in bootloader/update mode which will then prompt a firmware reset. It's happened before where a customer wanted to pair their MV1 but forgot to turn it on first! Just so happens the sequence for pairing is the same as the manual process for a firmware reset. Anyhow, I hope this information doesn't further confuse anyone. Just an FYI. Any questions let me know.

Sidenote: For anyone following us on Instagram (ghostvapesofficial), we're doing a contest where the winner gets an MV1, Crucible Dispenser, and a Fast Charger. Here's the link to the post: https://www.instagram.com/p/B3aiqIrlIa3/?utm_source=ig_web_copy_link

Cheers,
Virgil from GHOST Vapes
 
virgil_GHOST

virgil_GHOST

Company Rep
Company Rep
Summer said:
Why would one want to do this?


:nod:
Click to expand...

haha good question one I've definitely asked myself in my head before. But the purpose of it was for those rare cases where connection is dropped during a firmware update and the vape is stuck in eternal update mode. In my humble opinion this is the only time the manual reset option should be used. I go over this in depth on our KnowledgeBase article in case anyone's interested:

GHOST Vapes KnowledgeBase: Firmware Reset

Cheers,
Virgil from GHOST Vapes
 
m0sh

m0sh

Singer Song Writer Stoner
My door won't close.... FFS :(

FML.
What to do next? no idea why its not closing, it was closing an hour ago before after I cleaned the device, this sucks.
 
Djsleepy

Djsleepy

Well-Known Member
m0sh said:
My door won't close.... FFS :(

FML.
What to do next? no idea why its not closing, it was closing an hour ago before after I cleaned the device, this sucks.
Click to expand...

Latch is gone start a ticket.......all of my latches that went started that way......if you look in with a flashlight at latch you will probably see.missing teeth that hold latch.....over time of opening /closing causes issue imo.......
 
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